Reviewers often highlight fast, hands-on customer service that sorts out sizing and exchange requests. Many also praise product quality, citing fit, fabric, and durability. Several reviews mention inconsistent sizing and occasional delivery delays. A small number describe serious problems: missing orders, difficult international returns, and refund conditions that required customers to pay return shipping.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer service responded quickly and promptly sent correct size.
“Customer service responded almost immediately and sent me the correct size without hesitation.”
Leggings fit amazingly, feel high-quality, and hold up well over time.
“Their leggings have an amazing fit, feel high-quality, and last a long time.”
Return process was difficult; company provided a non-EU return address and unclear instructions.
“The return process is very difficult”
Order never arrived despite company assurance the item would be resent.
“I never received my order.”
Most reviews describe quick, practical support that handles exchanges and sends the right replacements. Several reviewers name specific agents and mention polite, professional help. A few accounts point to difficult returns or refund disputes linked to international return addresses.
Many reviewers tie the price to material quality and durability, describing the items as good value. Comments about long-term wear and resilient fabric support that view. A few complaints mention removed promotional items and unexpected shipping fees that lowered perceived value.
Customers report sizing that varies between items and say the size chart is sometimes off. Delivery times are mixed, with several notes about slow shipping or delayed arrivals. These issues often lead customers to contact support for exchanges.
Reviews frequently point to durable fabrics, solid construction, and fit that holds up after washing. Many say the pieces work well for frequent wear and exercise. A small number mention color differences and occasional defects.
Most reviewers mention fast email replies and helpful updates on tracking. Staff often confirm orders and answer sizing questions directly. A minority report breakdowns in communication tied to orders that never arrived.
Sentiment leans positive, driven by many five-star reviews praising product quality and attentive support. Those experiences stand in sharp contrast to a few severe negative cases. The negative reports focus on returns, non-delivery, and refund conditions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company is caring and attentive, ensuring customers' needs are met.
“The company is very caring and attentive to their customers.”
Fabric is nice, fit comfortable, design sexy, reviewer keeps buying.
“nice fabric, comfortable fit, sexy design and i keep buying more.”
Return process was difficult; company provided a non-EU return address and unclear instructions.
“The return process is very difficult”
Customer service responded quickly and promptly sent correct size.
“Customer service responded almost immediately and sent me the correct size without hesitation.”
Item ran smaller than expected and delivery took too long.
“Is smaller as expected. Delivery took too long.”
First-time buyer received excellent customer service and a perfect-fitting outfit.
“Not only did my purchase arrive but I encountered the best client service ever.”
Loves outfits and praises amazing, issue-free customer service.
“The customer service is amazing.”
Gita helped with size exchange and made the experience very good.
“Gita was so helpful with my size exchange service...”
Long sleeve tank fits well for an XL men's size.
“The long sleeve extreme tank top fits me well”
Leggings are strong and great quality; reviewer wears them daily.
“Strong, great quality leggings that I wear every day”
Customer service assisted promptly during Christmas and processed replacement quickly.
“This customer service is awesome!”
Bra color and fit differed; refund options required paying return shipping to China.
“White Hollow Sports Bra is Ivory not White!”
Customer service excellent, but sizing chart is inaccurate and items run large.
“The customer service is excellent — very responsive, polite, and helpful.”
Free gifts removed and shipping charged unexpectedly, support didn't resolve issue.
“I received an email removing the free socks”
Thrilled with top-quality, well-fitting products and attentive customer service.
“The products are top quality, fit perfectly”
Athletic wear fits great, washes well, durable, and customer service is superb.
“Fits great, washes well and very durable.”
Leggings fit amazingly, feel high-quality, and hold up well over time.
“Their leggings have an amazing fit, feel high-quality, and last a long time.”
Assistant Gita was professional, responsive, and kind in answering questions.
“Gita is professional”
Customer service was great and product quality was good.
“Really great customer service experience”
Items are high-quality garments and always a pleasure to receive.
“High quality garments”
Customer service responds quickly and resolves issues; product quality exceeds expectations.
“Customer service is the best.”
Longtime customer praises clothing and prompt sizing assistance from customer service.
“most amazing customer service as well!”
Bought fuchsia leggings and found product quality and service excellent.
“I bought my beautiful Fuschia leggings”
Reviewer loves the brand for superb quality and great customer service.
“Always superb quality and fantastic customer service.”
Their exchange or refund request was handled quickly and without dispute.
“Very satisfied with response, quick service, no debate whatsoever”
Jean leggings are gorgeous and welcome for the reviewer's weight-loss journey.
“These jean leggings are gorgeous!”
New customer found clothes perfect and customer service very good.
“The clothes was perfect and the client service is really good!”
Order never arrived despite company assurance the item would be resent.
“I never received my order.”
Multiple orders; praises material quality, fit, and responsive customer service.
“Great quality materials,shape,great for training and outdoors.”
Leggings are suitable as nonprofit uniforms and good for workouts.
“Best leggings we use them for our Nonprofit as uniforms!”
Perfect fit and superior fitness wear that attracts compliments.
“Perfect fit!”
Company handled two exchanges promptly and provided awesome-quality leggings.
“Great company to work with.”
Return process was smooth, quick, and handled helpfully by Gita.
“I had a fantastic return experience with this company, Gita in particular!”
Ordered three pairs; quality matched pictures and customer service was responsive.
“and the quality is fantastic (exactly like the picture)”
Pants are high quality and durable; customer service is good.
“Love the pants, high quality and very durable.”
Products are great quality and customer service is top and friendly.
“Super great products and great quality.”
Firm Abs shipped the correct size for free after wrong-size order.
“I ORDERDER WRONG SIZE AND FIRM ABS SHIPPED THE CORRECT ONE FOR FREE THEY ARE GREAT”
Leggings have an amazing fit and reviewer loves the company.
“Amazing fit - live the leggings.”
Company promptly clarified tracking issues and assured delivery; products met expectations.
“The company emailed me immediately and assured me that my order was on its way”
Fast friendly customer service, quick delivery, and good product.
“Fast and friendly customer service, fast delivery and good product!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FIRMABS runs an online apparel store. Its product pages include specifications, size charts, and care details. Customers can check out online, pay through the site, and contact support for exchanges and returns. The company offers international shipping and provides public order-tracking information.