Reviewers often highlight fast, hands-on customer service that sorts out sizing and exchange requests. Many also praise product quality, citing fit, fabric, and durability. Several reviews mention inconsistent sizing and occasional delivery delays. A small number describe serious problems: missing orders, difficult international returns, and refund conditions that required customers to pay return shipping.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer service responded quickly and promptly sent correct size.
“Customer service responded almost immediately and sent me the correct size without hesitation.”
Leggings fit amazingly, feel high-quality, and hold up well over time.
“Their leggings have an amazing fit, feel high-quality, and last a long time.”
Return process was difficult; company provided a non-EU return address and unclear instructions.
“The return process is very difficult”
Order never arrived despite company assurance the item would be resent.
“I never received my order.”
Most reviews describe quick, practical support that handles exchanges and sends the right replacements. Several reviewers name specific agents and mention polite, professional help. A few accounts point to difficult returns or refund disputes linked to international return addresses.
Many reviewers tie the price to material quality and durability, describing the items as good value. Comments about long-term wear and resilient fabric support that view. A few complaints mention removed promotional items and unexpected shipping fees that lowered perceived value.
Customers report sizing that varies between items and say the size chart is sometimes off. Delivery times are mixed, with several notes about slow shipping or delayed arrivals. These issues often lead customers to contact support for exchanges.
Reviews frequently point to durable fabrics, solid construction, and fit that holds up after washing. Many say the pieces work well for frequent wear and exercise. A small number mention color differences and occasional defects.
Most reviewers mention fast email replies and helpful updates on tracking. Staff often confirm orders and answer sizing questions directly. A minority report breakdowns in communication tied to orders that never arrived.
Sentiment leans positive, driven by many five-star reviews praising product quality and attentive support. Those experiences stand in sharp contrast to a few severe negative cases. The negative reports focus on returns, non-delivery, and refund conditions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I just want to tell you how happy I am with FIRMABS. First, the leggings I ordered were delivered on time and the quality exceeded my expectations.They are so soft and comfortable. The material is very durable and the fit is amazing. I was so impressed by the customer service. The team really helps me find the right size, even though I didn't ask for help. When I had trouble figuring out the payment process, the customer service team was very helpful! I am very impressed, and I will tell all my friends about your website. I will definitely buy more leggings. I have been looking for a good quality leggings for a long time, and now I have found it! I am so impressed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FIRMABS runs an online apparel store. Its product pages include specifications, size charts, and care details. Customers can check out online, pay through the site, and contact support for exchanges and returns. The company offers international shipping and provides public order-tracking information.