Many customers like the flavors, the smooth draw, and say the products help them cut down on nicotine. A large group reports dependable deliveries and responsive support. Several reviews describe major service problems, including orders that never shipped, refunds being refused, and requests for photos of payment cards. A smaller set mentions defective devices or promised gift cards that never arrived.
Examples from available reviews (Dec 2021 – Mar 2026).
Five years of positive experience with quality products and support.
“Very pleased with my experience over the last 5 years of ordering from them. Quality products and the CS team always goes the extra mile when I have a question.”
Shipment returned to sender and company refused full refund.
“Waited for months, then the shipment went back to sender and they are not even giving a full refund.”
Company promised a $30 gift card for feedback but didn't send.
“they'd send me a $30 gift card. I responded, and yet haven't heard back in almost 3 months now.”
Received a defective vape and the promised replacement never arrived.
“Sent me a defective vape and tried to charge me for one I didn't order.”
Service reviews split between quick fixes and serious breakdowns. Many reviewers mention fast refunds, replacements, and helpful staff. Others describe major problems such as orders that never shipped, returns processed without full refunds, unwanted items added, and requests for credit card photos.
Several reviewers call the products affordable and effective for regular use. Some mention a rewards program and say repeat purchases pay off over time. Few reviews point to price as a main downside.
Many customers find the website easy to navigate and say checkout is smooth. A minority report device or usability issues, including sticky devices, throat irritation, and reliance on micro USB chargers. These hardware complaints show up far less often than the positive comments about the site and checkout.
Most product feedback is positive, highlighting smooth flavor, a satisfying draw, and a perceived help with reducing nicotine use. Multiple reviewers report steady quality across repeat orders and long device life. A small group reports defective units or devices that did not last as long.
Communication comes across as responsive in some reviews and lacking in others. Several reviewers say the company listens to feedback and brings out new products. Other reviewers describe broken promises and unclear messages, including a gift card that never arrived and unexpected customs or checkout charges.
Overall opinions are split between many highly satisfied reviews and a clear set of unhappy ones. Long-term customers often point to reliable fulfillment and repeat buying. The low ratings focus on shipping, refunds, requests to verify payment, and promises that were not kept.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received a defective vape and the promised replacement never arrived.
“Sent me a defective vape and tried to charge me for one I didn't order.”
Enjoyed flavors and safety, though inhaling effort was sometimes inconsistent.
“I've been really happy with my HealthVape experience so far.”
Company promised a $30 gift card for feedback but didn't send.
“they'd send me a $30 gift card. I responded, and yet haven't heard back in almost 3 months now.”
Website was easy to navigate and checkout went smoothly.
“The website was easy to navigate, products was in stock and on sale, and check out went smooth.”
Helped quit daily marijuana use and aided withdrawal with vitamins.
“HealthVape helped me quit smoking marijuana daily!”
Vapes helped the reviewer quit nicotine.
“They helped me quit nicotine.”
Helped reduce nicotine addiction while maintaining the vaping ritual.
“HealthVape is a great tool to shake a nicotine vaping addiction - it’s been instrumental in still giving me the feeling of holding a vape and taking a pull, but without all of the harmful ingredients.”
Vape removes harsh chemicals and provides vitamins and potential benefits.
“I don't have to worry about harsh chemicals going into my body.”
Orders are reliable, quality is consistent, and support is responsive.
“Orders arrive on time, packaging is consistent, and the process feels reliable from start to finish.”
Enjoyed flavors and mango B12 as a healthy alternative.
“I really enjoyed the mango B12 healthvape as a healthy alternative to using a nicotine vape!”
Products are healthy, effective, and affordably priced.
“their products are the best I have tried and also an affordable option, too.”
Products are smooth, healthy, relaxing, and shipped quickly.
“their products are smooth healthy and relaxing they stand behind their products and the quality is outstanding they ship my stuff quickly”
Strawberry B12 vape had pleasant flavor and long-lasting life.
“I ordered the strawberry flavored vitamin B12 vape and it lasted a good while.”
Melatonin vape relieved anxiety and helped with cessation efforts.
“This vape the melatonin lavender that I tried was amazing!”
Vapes are a quick-shipping, residue-free alternative to smoking.
“They don’t leave a residue in the mouth, I don’t feel guilty using them because of the vitamin content and they ship super quickly!”
CHILL lychee tastes great and replaces nicotine vaping habit.
“I’ve been using the CHILL lychee flavor for over a year now and it’s been amazing.”
Pens help wind down and manage anxiety effectively.
“They help me wind down before bed or after an anxiety attack so well!”
Offers safer vapes replacing harmful chemicals with vitamins and natural ingredients.
“HealthVape offers a safer alternative to standard vapes that removes harmful chemicals and nicotine in favor of vitamins and natural ingredients.”
Stylish vape with pleasing taste and texture; recommended purchase.
“I personally loved the vape not only because of its style, but also the taste, texture of the product, and the feeling after use.”
Flavor variety helps reduce cigarette cravings and improves smell.
“I love the variety of flavors and it’s definitely helps with my cigarette cravings. I feel and smell so much better!”
The SOOTHE pen provided a smooth nicotine-free experience without harmful additives.
“the SOOTHE pen delivers a smooth experience without harmful additives”
CHILL vape pen is a preferred daily nicotine-free option.
“The CHILL is my favourite nicotine‑free vape pen that’s part of my daily routine.”
Company provides responsive support and issues refunds when necessary.
“stands behind their products with responsive support and refunds when necessary.”
HealthVape listens to feedback and develops products from suggestions.
“they listen to feedback and are working on new products based on customer suggestions”
Customer service consistently answers questions and ensures satisfaction.
“Customer service has always been there when I needed them, answering questions and ensuring I’m happy with my purchases.”
Satisfied with reliable products, proactive support, and rewards program.
“products are reliable, the support is proactive, and I love their rewards program”
Non-nicotine pen is a satisfying alternative for avoiding nicotine.
“The non‑nicotine pen provides a satisfying alternative for those looking to avoid nicotine, and I appreciate the option.”
Team addresses concerns quickly and plans improvements, inspiring confidence.
“Their team’s willingness to address concerns quickly and plan for improvements gives me confidence in the brand.”
Prompt refunds indicate the company cares about customer satisfaction.
“HealthVape’s prompt refund response shows they care about customer satisfaction”
Five years of happy orders shows dependable products and service.
“The fact that I have been happy ordering from them for five years shows how dependable their products and service are”
Customer service replaced a product promptly and resolved the issue.
“customer service went above and beyond to resolve my issue, sending out a free replacement right away”
Long-term customer praises high quality products and helpful service.
“I have been ordering from HealthVape for years and are very pleased – the products are high quality and the customer service team always goes the extra mile when I have a question”
Representative added an unwanted package and returns were not free.
“She was adding it as we spoke and I said don't.”
Initial usability issues; HealthVape refunded and resolved the complaint.
“they were very understanding and fully refunded me so I am giving them 4 stars.”
Devices feel sticky, irritate throat, and use impractical micro USBs.
“using a micro usb instead of the standard USB C”
Order never shipped and there was no shipping communication.
“Never shipped never got an email about shipping (just ME spending more money.)”
Company requested credit card photo and ID; payment system failed.
“their credit card system does not work and they ask me to send them my credit card photo and my licence”
Shipment returned to sender and company refused full refund.
“Waited for months, then the shipment went back to sender and they are not even giving a full refund.”
Five years of positive experience with quality products and support.
“Very pleased with my experience over the last 5 years of ordering from them. Quality products and the CS team always goes the extra mile when I have a question.”
Unexpected customs fees and only a partial refund was issued.
“NOTHING on my checkout page indicated I could possibly incur more charges.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HealthVape runs an online store that sells vaping devices and related consumables. Its site lists products with ingredient and safety details, specs, and prices. Customers order through the online checkout and pick standard shipping options. The company lists ways to reach support for returns and order questions.