A large group of reviews applauds on-time shipping, sturdy products, and helpful sales and support staff. Another clear group describes silence from the company, orders canceled after purchase, and calls that go straight to voicemail. Many shoppers point to low prices, discounts, or price matching as key reasons they bought. Overall, the reviews show a sharp split between dependable delivery and repeated order or communication breakdowns.
Examples from available reviews (Jul 2021 – Mar 2026).
Order shown in stock but company remained unresponsive for weeks.
“I have heard nothing.”
Very knowledgeable sales representative provided thorough assistance and support.
“Outstanding customer service!”
Company canceled orders, misrepresented stock and changed prices.
“They advertise a price and then do not honor it and cancel the order”
Helpful pre-sale assistance and a well-packaged, undamaged delivery.
“great quality, very well packaged, no damage, no hassle.”
Several reviews mention attentive, knowledgeable staff who answer questions and help customers choose products. Some describe quick help when items arrived damaged, including replacements and follow-up. Others report orders being canceled and service stopping suddenly after they placed an order.
Many reviewers point to competitive prices, added discounts on sets, and savings versus local retailers. Clear price advantages and promotions often come up as reasons to buy. A few complaints say the advertised price was not honored before the order was canceled.
Many shoppers describe an easy checkout, deliveries that arrived well packed, and clear explanations of returns or warranties. Some ran into delivery problems or order cancellations that disrupted the experience. A few mention minor damage, and support usually handled those cases.
Multiple reviews praise the build quality and look of items like vanities and tile, and also note on-time delivery. When products arrived damaged, customers say replacements or repairs were arranged. Positive comments about product quality appear often.
The main negative theme is lack of response: emails not returned, calls unanswered, and orders later listed as unavailable. Some reviewers say calls went to voicemail or were cut off by staff. A smaller group reports clear, proactive updates about inventory and timing.
Many customers report being fully satisfied thanks to product quality, pricing, and helpful staff. At the same time, several describe sudden cancellations and poor responsiveness that left them highly dissatisfied. The reviews show a strong divide between smooth purchases and serious communication or fulfillment failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (15) · Reviews (11) · Reviews (1) · Quotes shortened · As of: March 2026
Order shown in stock but company remained unresponsive for weeks.
“I have heard nothing.”
Company did not respond to emails or phone calls.
“Will not respond to emails or phone calls”
Customer service did not respond to emails or phone calls.
“Cannot get customer service to respond to emails or answer the phone.”
Calls went to voicemail, another line hung up on the caller twice.
“the person who answered the phone said he didn't speak english and hung up on me, TWICE!”
Received high-quality tiles with helpful, communicative customer service.
“The tiles are beautiful and high-quality.”
Received a perfect vanity with great customer service and delivery.
“I received great customer service, best price, all my questions answered.”
Calls during business hours went to voicemail with no answer.
“no one answers the phone.”
Quick, easy service with helpful customer support; will shop again.
“I had a great experience with Homethangs.”
Reviewer says customer service phone line is not answered.
“answer your customer service phone line!”
Order canceled a day after purchase despite showing in stock.
“my order was cancelled about a day after I placed it.”
Very knowledgeable sales representative provided thorough assistance and support.
“Outstanding customer service!”
Repeated positive experiences and excellent customer service earned repeat purchases.
“he answered every question I had, was patient”
Reviewer loves the vanity and praises fast, communicative customer service.
“Absolutely great service and great quality sink and vanity!!!”
Company canceled orders, misrepresented stock and changed prices.
“They advertise a price and then do not honor it and cancel the order”
Order was later canceled despite item showing as in stock.
“site said the item was in stock.”
High-quality vanity set arrived on time with helpful customer service.
“It looks absolutely gorgeous, everything arrived just in time”
Multiple purchases mostly arrived promptly; damaged item was replaced.
“HomeThangs customer service ordered a replacement for us”
Very satisfied with customer service from start to finish.
“The customer service was absolutely outstanding!”
Received an extra discount from customer service when buying set.
“they offered me e tra discount since I was buying a set”
Delivery failed, customer service was rude, no refund or delivery received.
“The customer service rep screamed at me and hung up the phone.”
Helpful pre-sale assistance and a well-packaged, undamaged delivery.
“great quality, very well packaged, no damage, no hassle.”
Order was processed then later marked unavailable by the company.
“then received notice product was un available”
Happy with sofa purchase, good communication and best price.
“They also offered me the best price.”
Buying a bed for granddaughter's first own room.
“I’m buying this bed for my granddaughter Kree .”
Received matching tile quickly at a much lower price than local.
“the tile was half the price of the local tile store.”
Good price, timely shipping, and responsive customer service.
“shipped on time good customer service respond every time I emailed”
Table arrived at good price with precise, fairly fast delivery.
“Fairly fast delivery and very precise.”
Support operator provided professional, high-end assistance and service.
“the support Operator assisted me in the most professional High end and EXCELLENT way thank you”
Customer service informed reviewer about stock availability and timing.
“Customer service was excellent telling me that the product was not in stock”
Representative explained warranty, and delivery was fast and well packed.
“Delivery was in less than a week from order placement”
Item shown in stock was canceled and not restocked until December.
“Said had 6 in stock, ordered and was canceled two days later”
Great price and fast customer service; awaiting order arrival.
“Price was fantastic! Fast customer service!”
Quick shipping and saved over $100 on the purchase.
“I saved over $100 too”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Home Thangs runs an online store selling home goods and furnishings to U.S. consumers. Its website includes product pages, checkout, and shipping options. Customers can contact support through standard channels like phone and email. The site also posts product details, return policies, and payment information to help shoppers decide.