Customers often point to low prices and a broad range of designer fragrances. Many reviews mention fast delivery and well-protected packaging. Another group alleges counterfeit or diluted products and poor handling of complaints. Reviews split clearly between repeat buyers who praise the store and critics who report serious product or support problems.
Examples from available reviews (Nov 2021 – Feb 2026).
Products are 100% authentic and reviewer shops frequently.
“100% authentic fragrances.”
Ordered Creed Aventus but received a fake version instead.
“they sent a fake version of it.”
Reviewer warns shipping can take about three weeks.
“If you want your package to take 3 weeks to deliver, feel free to ship through them”
Perfumes arrived as described and service was top-notch throughout.
“the service was top-notch from beginning to end.”
Shipping speed draws mixed feedback. Some reviewers describe very fast shipping and packaging that arrived intact. Others report delivery delays lasting weeks and say fulfillment moved slowly.
Low prices and strong deals come up repeatedly as the main reason people buy. Several customers say they order to avoid higher retail prices. A notable group says the low price still came with products they believe were not authentic.
Reviewers often say the website and ordering process feel quick and easy on mobile. Longtime buyers mention repeat orders and loyalty tied to past smooth purchases. A minority describe long waits or late deliveries that hurt the experience.
Many reviews say the products arrived authentic and matched the descriptions. Another recurring set alleges counterfeit, diluted, empty, or clearly fake bottles. These opposing claims show up across multiple product examples.
Some reviewers suggest signing up for alerts and praise the order updates. Several others say customer service did not respond and that refund requests were denied after they raised product concerns. Communication quality varies sharply from one purchase to the next.
Overall feedback splits between strong endorsements from repeat customers and serious complaints from others. The biggest differences center on authenticity, delivery speed, and how responsive customer support is.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (58) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shops here to avoid overpriced stores and get authentic products.
“authentic products at great prices.”
Buyer prefers this store for authentic products at great prices.
“For authentic products at great prices.”
Tried the store after my mom was happy with her order.
“it was a good experience as well.”
Ordering was quick and easy with a huge selection.
“Quick and easy ordering”
First order arrived fast and the fragrance smelled amazing.
“it arrived fast and smelled amazing.”
Products were authentic, well packaged, and delivered quickly.
“Authentic well packaged products”
Website interface is clean and easy to use on iPhone.
“Clean and easy to navigate interface”
Prices were much better than competitors and shipping was fast.
“The prices are way better than anywhere else”
Reviewer alleges receiving fake designer perfume and refund denied.
“they are selling FAKE NAME BRAND PERFUMES.”
Multiple orders were authentic and priced below retail.
“every fragrance I’ve ordered has been authentic”
Ordered Creed Aventus but received a fake version instead.
“they sent a fake version of it.”
Received a fake Creed Aventus bottle and seller did not respond.
“I was sent a fake bottle of Creed Aventus.”
Order arrived late and contained an obvious knockoff of Creed Aventus.
“it's an obvious knockoff of creed aventus.”
Order took too long to arrive.
“Too much time for my order...aggg”
Placed a large order and was very impressed with it.
“I’m seriously impressed.”
Shopping was a fantastic experience and top online fragrance shop.
“Shopping at Hott Perfume was a fantastic experience”
Has shopped for over five years and remains loyal.
“they’ve earned every bit of my loyalty.”
Returns to Hottperfume for years because the service works.
“it just works”
Everything arrived quickly with no bottle damage.
“not a single bottle was out of place or damaged.”
Reviewer claims product was counterfeit or empty and falsely advertised.
“I'm not even certain if there is anything in the bottle”
Reviewer says packaged products were fake despite real-looking boxes.
“the open boxes are faked.”
Found the company via a family suggestion and felt glad.
“I m so glad I found them”
Reviewer praises product variety and recommends the store to others.
“Incredible variety.”
Reviewer states this store is better than competitors.
“Better than anywhere else”
Consistently reliable with great prices, authentic products every time.
“the real deal every single time.”
Prices beat department stores and shipping is quick.
“These prices beat department stores”
Order matched description, arrived fresh, perfect, and at a better price.
“Fresh, perfect, and fast.”
Reviewer says they won't shop anywhere else.
“I won’t be shopping anywhere else.”
Happy customer in ny thanks the company.
“Thanks from a happy customer in ny!”
Placed a big order and was impressed.
“i placed a big order and I’m seriously impressed.”
Perfumes arrived as described and service was top-notch throughout.
“the service was top-notch from beginning to end.”
Reviewer considers it among the top online fragrance shops they've found.
“Definitely one of the top online fragrance shops I’ve come across.”
Reviewer affirms Hott perfume is the real deal.
“Hott perfume is the real deal.”
It was a nightmare doing business with HottPerfume. The ordering process was tedious. I had to keep calling the customer care personnel, would be put on waiting for over ten minutes and then the call would drop. When I finally got one of the ladies, she did not respond to the queries about my Burberry perfumes order. I had to place another order that took so much time to be delivered. All this while, my customers were complaining about the delays and my inability to keep my word. It was one such terrible shopping experience in my life. Already searching for a more reliable perfume store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HottPerfume is an online perfume retailer selling designer and niche fragrance bottles. The site shows product pages with images, prices, and options for single bottles and gift sets. Customers place orders through the site’s checkout and receive order confirmations. The company ships and fulfills purchases for delivery. HottPerfume also offers customer support channels and a stated returns process for order issues.