Customers often describe IWOOT as a place to find unusual gifts at good prices. Some reviews mention fast delivery and solid packaging. Many others describe late deliveries, missing items, and refunds that were slow, delayed, or never paid. A large share of complaints also point to little or no reply from customer support.
Examples from available reviews (Nov 2021 – Mar 2026).
Excellent company with a great range of stock to choose from.
“excellent company, great stock to choose from”
Very fast delivery, smooth transaction, and good price.
“Very fast delivery, very smooth transaction.”
Order never delivered and refund not provided, required bank fraud report.
“I ordered in November, nothing ever delivered.”
Order was late; return required a fee and company disputed delivery.
“I contacted them asking where my order was, didn't receive a reply”
Many reviews describe orders stuck in processing, never sent, or arriving late. Several customers mention cancellations without a satisfactory refund, and items shown as delivered that never arrived. A smaller set of reviews reports quick service and on-time delivery.
Several positive reviews point to sharp pricing, discount codes that worked, and good value on collectibles. Complaints come up repeatedly about discounts that didn’t apply or refunds for promo codes being refused. Value issues appear less often than service and communication problems.
Some customers say the site is easy to use and that cancelling and reordering went smoothly. Others report cancellation buttons that don’t work, stock shown as available when it isn’t, and trouble removing items from the basket. Overall, reviews split between smooth ordering and specific features failing.
Several buyers compliment the packaging and the condition of items on arrival, including collectibles and household products. Other reviews mention faulty items, missing parts, or products that didn’t work as advertised, followed by no support. These quality issues often appear alongside return or refund problems.
Poor or no replies from customer support is a major theme, especially after delivery or refund questions. Reviewers often mention emails going unanswered, review requests arriving too soon, and no updates on delayed orders. A few note clear dispatch messages, but this comes up rarely.
Reviews draw a clear line between customers happy with unique gifts at good prices and those dealing with missing deliveries and refunds that never got resolved. Most negative feedback focuses on fulfillment and support, not the product range. The number of service and communication complaints strongly shapes the overall view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Site features many surprising and interesting products to discover.
“Amazing the things you find on the site”
Site features many surprising and interesting products to discover.
“Amazing the things you find on the site”
Multiple delays and unauthorized charges despite cancellation requests.
“Monies taken from my account when specifically told not to”
Multiple delays and unauthorized charges despite cancellation requests.
“Monies taken from my account when specifically told not to”
Order undelivered and company ignored multiple contact attempts.
“Fraudulent company.”
Order undelivered and company ignored multiple contact attempts.
“Fraudulent company.”
Cancelled pre-release order quickly after speaking to helpful staff.
“Sorted and cancelled immediately perfect service very impressed.”
Cancelled pre-release order quickly after speaking to helpful staff.
“Sorted and cancelled immediately perfect service very impressed.”
Delivery delayed and poor communication caused missed birthday delivery.
“Terrible communication, delivery delayed.”
Delivery delayed and poor communication caused missed birthday delivery.
“Terrible communication, delivery delayed.”
Received refund but postage not refunded; poor customer service overall.
“it was missing the postage id paid for”
Received refund but postage not refunded; poor customer service overall.
“it was missing the postage id paid for”
Part of Black Friday order still missing months later with no communication.
“One item is still missing (mid-Feb!)”
Part of Black Friday order still missing months later with no communication.
“One item is still missing (mid-Feb!)”
Never received ordered item but was not charged.
“I've never received the item.”
Never received ordered item but was not charged.
“I've never received the item.”
Order cancellation promised but refund never received and dispatch confusion.
“Scammers, won't refund cancelled order.”
Order cancellation promised but refund never received and dispatch confusion.
“Scammers, won't refund cancelled order.”
Order never delivered and refund not provided, required bank fraud report.
“I ordered in November, nothing ever delivered.”
Order never delivered and refund not provided, required bank fraud report.
“I ordered in November, nothing ever delivered.”
Item not received after months and no responses through website contact.
“I have still not received the item”
Item never arrived and customer received no response from support.
“I have still not received the item”
Received premature review request and no update; order still processing.
“received an email @ 11:15am asking me to complete a review”
Order remained processing and no delivery update after several days.
“Still not received an update on my order”
Christmas order never arrived and customer service didn't respond to contacts.
“Wish I could give them zero.”
Christmas gift never arrived and support did not respond.
“I feel like I've thrown my money into a black hole.”
None of the ordered Christmas gift items were delivered.
“None of my items came.”
None of the ordered items arrived; they were Christmas gifts.
“None of my items came.”
Two items marked delivered but missing; customer support unresponsive and no refund.
“Items marked as delivered but never arrived.”
Two items marked delivered never arrived and refund requests ignored.
“Of the three items ordered, only one arrived.”
Partial delivery with remaining items still processing and poor customer service.
“I would give 0 stars but that option is not available.”
Order partially delivered and customer service was unresponsive.
“customer service and shipping is non existent”
Gift order hasn't shipped and cancellation and contact attempts failed.
“it still has not shipped”
Gift order not shipped and website cancellation button did not work.
“the button on the website to confirm the cancellation does not work”
Returned item but company claims not received despite tracking and delayed refund.
“they are still saying they don't have it.”
Order was late; return required a fee and company disputed delivery.
“I contacted them asking where my order was, didn't receive a reply”
Service was very slow with no meaningful updates on delays.
“Mega slow service”
Delivery was very slow and there was no update about delays.
“Mega slow service”
No customer service response and delivery was very late despite eventual shipment.
“No customer service.”
Order shipped late and customer service did not respond to enquiries.
“No customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
IWOOT (I Want One Of Those) is an online shop selling gifts, novelty items, and licensed merchandise. It lists categories such as gadgets, homeware, toys, and collectibles. Shoppers can set up accounts, use promo codes, and track orders. Each product page shows descriptions, photos, and delivery choices. The site runs seasonal deals and promotes discounts and bundle offers.