Reviewers often mention fast delivery, a wide product range, and helpful support. Many buyers say quality stays consistent and prices work well for both hobby and business orders. A small number describe major fulfillment problems, including missing orders, damaged parcels, and refused refunds. Overall, feedback combines many long-term repeat customers with a few strongly negative, isolated complaints.
Examples from available reviews (Oct 2021 – Feb 2026).
Quality crystal bracelets and attentive customer service.
“Customer service is fantastic, Amber looks after me so well.”
Great selection and pricing with repeated satisfied purchases.
“Great selection of items at a great price.”
Package not delivered and company refused refund despite express shipping.
“Never received merchandise or refund.”
Parcel tracking showed damage and company failed to assist with delivery.
“Jewelry and findings are not being helpful whatsoever!”
Many reviews point to quick dispatch and attentive customer agents who share order updates. A small set reports undelivered orders, damaged parcels, and refused refunds that staff did not fix.
Reviewers regularly highlight competitive prices and a broad selection for both bulk and single-item buys. No major pricing complaints stand out in the sample.
Customers say the website is easy to use, with strong filters and clear listings for sizes and materials. A few mention problems with returns, sizing, and confusing location details that reduced trust.
Most reviewers say items arrive well packed and meet expectations for stones, beads, and findings. Several note occasional bad batches with missing, broken, or low-grade pieces.
Many reviewers describe fast email replies and staff who follow up on questions and delays. Others report delivery and refund issues that stayed unresolved even after reaching out.
Ratings show a clear split: many happy repeat buyers versus a handful of one-star reviews linked to fulfillment or returns. For most, this supports steady loyalty, while serious failures seem to drive sudden churn for those affected.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Package not delivered and company refused refund despite express shipping.
“Never received merchandise or refund.”
Mostly excellent product quality and a loyal repeat customer.
“95% of the time the product is excellent quality.”
Items as described and customer service resolved a delivery delay.
“The items are as described, varied and offer good value.”
Products are excellent and company responds quickly to emails.
“Responds quickly when I sent emails.”
Quality crystal bracelets and attentive customer service.
“Customer service is fantastic, Amber looks after me so well.”
Received order promptly with a wide variety and helpful descriptions.
“I received everything in a timely manner.”
First-time customer impressed by service and product quality.
“I'm very impressed with the service and quality of goods bought.”
Helpful customer service and very fast shipping over many years.
“The shipping is super fast too, the last order I made came in a week to my door.”
Easy filtering and a wide selection of jewellery-making supplies.
“I can filter so easily to get certain sizes or materials”
Great selection and pricing with repeated satisfied purchases.
“Great selection of items at a great price.”
Multiple orders arrived quickly with quality products.
“Fast delivery and quality product”
Excellent customer service with very fast shipping.
“Excellent Customer Service and Very Fast Shipping.”
Products are excellent and shipping is fast.
“Excellent products and customer service. Fast shipping”
Quality supplies at fair prices with fast delivery for business.
“Always quality items for fair prices and fast delivery.”
High-quality stones at affordable prices with helpful service.
“This is my go to online spot for high quality stones at very affordable prices.”
Consistently received expected quality and fast shipping from Asia to Spain.
“all i can say is that i always recieve what i expected, great quality and fast shipping”
Wide product range, competitive pricing, and prompt customer service.
“wide range of products and competitive pricing.”
Good customer care with updates and reasonable delivery.
“They have really great customer care and service.”
Very happy with company and products, will return soon.
“Great company, wonderful products!”
Parcel tracking showed damage and company failed to assist with delivery.
“Jewelry and findings are not being helpful whatsoever!”
Customer service is first-class and product quality is good.
“customer service first class.”
Amazing customer service and item quality; shipping took expected time.
“First and most importantly customer service is amazing!”
Excellent products, low-cost fast shipping, and outstanding customer service.
“Amazing service from this company”
Wide product range and efficient customer service.
“About the customer service,it's very efficient.”
Product quality poor with missing and broken pieces in packs.
“Their products are made in CHINA!! the quality are very bad.”
Everything purchased was excellent quality with reasonable shipping time.
“Excellent quality of everything I have purchased!”
Reviewer reports excellent experience and no faults.
“I can't fault them.”
Impressed by prices and service; UK delivery quicker than expected.
“Delivery to the UK was a lot quicker than expected!”
Orders consistently arrive well packaged and in great condition.
“Always arrive in great condition well packaged and great quality items.”
Comprehensive site for jewellery-making supplies with fast service.
“This is a fab site for getting bits and bobs for jewellery making”
Items better than expected, quick delivery, and great prices.
“Superb items, at a better quality than expected.”
Ordered items were amazing and customer service responded quickly.
“Everything that I have ordered is amazing.”
Company based in China despite UK listing; returns and sizing problematic.
“This is not a UK company, even though there's a UK address on their website.”
Generally good service and communication, website well designed.
“Their website is well designed and oh my goodness you can find anything there.”
Large selection, reasonable prices, and seamless transactions.
“Lots of choice and reasonably priced.”
Always pleased with service and timely dispatch of quality products.
“Great quality products!”
Excellent prices and good quality gemstones; customer service is prompt.
“Excellent prices, and quality you just cant beat.”
Well-organized site with detailed listings, easy ordering and good service.
“This site is easy to navigate, has so many of the products I'm looking for”
Great value with wide choices and affordable prices for DIY makers.
“the choices are unbelievable and the prices are really good.”
Consistently positive experiences with helpful staff resolving delays.
“i have never received any form of bad communication/experience.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jewelry and Findings runs an online shop for jewellery-making supplies and metal findings. It sells beads, clasps, chains, wire, gemstones, and basic tools, with listings that show materials and sizes. The store serves hobbyists and small businesses, offering both single items and bulk orders. Product pages include images plus filters for size, color, and material to help shoppers choose. International shipping is available, and customers can contact the company by email with order questions.