Many reviewers describe orders arriving late or not arriving at all, along with refunds that never get processed. Several customers mention wrong sizes, broken straps, bad smells, and items they say are counterfeit. Other shoppers report fast shipping, correct items, and an easy online checkout. Overall, reviews split clearly between satisfied buyers and those who ran into order or return problems.
Examples from available reviews (Jun 2014 – Mar 2026).
Order never arrived and promised refund was not received.
“I never received the refund”
Order placed in May still not received after two months.
“I order my shoes in the beginning of may it's now July still haven't got my order this is ridiculous it's been two months”
Goods were fake and not as advertised as Converse.
“Fake cheap goods.”
Fast efficient delivery, easy ordering, free returns, prompt refunds.
“Fast and efficient delivery, easy to order from with good prices plus a discount code helped.”
Reviews often mention shipments that arrive late or never show up, with long waits for delivery. A repeated complaint is that refunds don’t arrive after returns, along with pushback when customers ask for their money back. A smaller number of reviews credit helpful in-store staff and fast local service.
Some shoppers point to competitive prices, strong sale deals, and good value when the fit is comfortable. Others describe poor value when items arrive damaged, don’t match the description, or require paid returns with deductions from the refund. Several reports say the goods are counterfeit or cheaply made, which directly lowers the sense of value.
Multiple reviews call the website clear and easy to use, with a simple ordering process. Some customers ran into inconsistent sizing and items that fit small, making returns and exchanges harder. A few reviewers highlight smooth exchanges and easy returns when the process works as expected.
Complaints include wrong sizes, wobbly heels, broken dress straps, strong chemical or unpleasant smells, and products that don’t match the advertised brand. At the same time, many reviewers say the shoes and boots fit well and look like the photos. Allegations of counterfeit goods show up in a distinct group of quality complaints.
Many reviews mention emails going unanswered, missing dispatch confirmations, and little follow-up after problems come up. Another group reports quick replies and clear updates about orders and returns. Communication comes across as uneven from one purchase to the next.
Experiences split between very positive reports of fast delivery and correct items, and very negative reports of non-delivery, refund disputes, and poor product quality. Reviews show frequent operational breakdowns alongside many orders that go smoothly. That gap helps explain the sharp divide in ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Order never arrived and promised refund was not received.
“I never received the refund”
Order placed December 27 still has not arrived.
“Ordered shoes on 27/12 nothing yet”
Order from April 28 still awaiting delivery and no response.
“Terrible service. Ordered shoes April 28th, still Witing delivery!”
Poor product quality and customer service refusing returns and refunds.
“AVOID AVOID AVOID”
Order missing an item and clothing smelled of chemicals.
“Missing an item in my order.”
Item arrived late and poor quality; returns costly and ignored.
“postage cost me £12.75 to return and then I get told they will not reimburse me”
Order arrived after three weeks with wrong sizes and poor fit.
“i ve ordered shoes size 4 ( 37 ) and they send me size 3 ( 35 ) !!!”
Received poor clothing; returns were difficult and refund not received.
“They are a very dishonest company.”
Order delivered after customer left; company refused refund or reroute.
“They lie, and they don't help their customers, and their shipping times are terrible.”
Reviewer thanks company for great service.
“Great service thank you!”
Clothing fits true to US size; ordered M but should have chosen S.
“everything fits true to US size.”
Product arrived late; customer service was prompt but quality disappointed.
“disappointed with the quality and it did not meet my expectations.”
Fast delivery and product matched pictures; excellent quality.
“Fast delivery and product was excellent: exactly as pictured”
Perfect fit, comfortable fabric, great price and quick delivery.
“Perfect fit !”
Shoes were received and fit perfectly.
“I received my shoes and they fit perfectly.”
Good shoes and prompt delivery; reviewer satisfied.
“Good shoes and prompt delivery im satisfied”
Some items ran small despite correct size; overall fabric quality decent.
“Some of the items are much smaller than I expected”
Items arrived as described; reviewer recommends company.
“Turned out awesome! Items arrived as described”
Two masks were good but the clear mask was stiff and worthless.
“it is very stiff and breathing steams the whole thing up and it's pretty worthless.”
Reviewer liked the clothes and shoes.
“nice clothes and shoes”
Company did not confirm refund and materials were poor.
“They do not refund me, they can't send me any confirmation that they will”
I have to say that I am VERY pleased with my purchase! The dress is true to size and the material is very light but does not look cheap or shiny and holds its shape well. The glitter on the dress is so subtle and beautiful, and the cut is very flattering. I am 5'2, 105 lbs and a 32A and ordered a small. It fits perfectly! Thank you so much for your prompt replies to my emails. Fantastic communication, shipping was fast, and alterations are easy if you need to make. If you want to be the hit at a party, this dress is it! I wore it for my friend's wedding and got so many compliments. It's absolutely stunning. The quality is above standard, it's well-made and strong.. This was worth every penny.
Sizes were much smaller than advertised and returns ignored despite many emails.
“the sizing is completely inaccurate”
Order placed in May still not received after two months.
“I order my shoes in the beginning of may it's now July still haven't got my order this is ridiculous it's been two months”
Goods were fake and not as advertised as Converse.
“Fake cheap goods.”
Order placed March 10 still not delivered by April 16.
“I am still waiting for my items.”
Dresses were low quality with straps breaking; company offered partial refunds.
“DO NOT USE THIS COMPANY !!!!!!”
Shoes arrived after three weeks and were the wrong size.
“they was the wrong size”
Shoes were poor quality, unstable heels, and had bad odor.
“HEEL IS NOT STABLE MADE TO BRAKE ANKLES!!”
Reviewer urges readers to check real website reviews.
“Go to the real website and read the REAL reviews.”
Fast efficient delivery, easy ordering, free returns, prompt refunds.
“Fast and efficient delivery, easy to order from with good prices plus a discount code helped.”
Site easy to use with quick delivery and good returns.
“good sale, easy to use site, quick delivery, good returns policy as well”
User-friendly site; items arrive on time and prices are good.
“It is a very clear, user friendly website, so that it is quick and easy to order what you need.”
Reviewer had a very pleasant shopping experience.
“A very pleasant shopping experience, thankyou.”
Boots arrived and were very comfortable; reviewer thankful.
“I could have walked a marathon wearing them immediately!!!!”
Boots fit perfectly; only minor issue was lack of dispatch email.
“Perfect fit and extremely comfortable.”
In-store staff were patient and helpful; pleasant shopping experience.
“The lady that dealt with us was extremely patient with us and could not have been more helpful.”
Fast delivery but shoe didn't fit; unexpected refund deductions and unclear exchange policy.
“Also £2.95 is deducted from refunds for postage and packing- only exchanges are free”
Reviewer pleased with delivery, shoes, and packaging.
“Very pleased with delivery, shoes and packaging.”
Competitive prices and quick, efficient exchanges.
“Competitive prices and exchange managed quickly and efficiently.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Joyshoetique is an online store that sells footwear and fashion apparel. It carries shoes, boots, dresses, masks, and related accessories. Shoppers order through the website, where listings include photos and sizing details. Joyshoetique takes online payments and offers standard shipping and return options. The company serves individual customers looking for casual and dress shoes plus matching clothing items.