Many customers say the clothing is poorly made, with decorations that peel off or come loose. Reviews also describe support that doesn’t respond and returns handled as store credit rather than refunds. A small number of shoppers praise certain pullovers and sweatshirts for fit and quality. Complaints about shipping and order accuracy show up alongside product and service issues.
Examples from available reviews (Dec 2021 – Mar 2026).
Cardigan felt paper thin with glued-on graphic and overpriced.
“The cardigan is literally paper thin and looks like the graphic was glued on the back by a toddler.”
Spent over $1000 and received only unusable store credit for returns.
“Return policy is non-existent.”
Paid for two-day shipping but hat never arrived and customer service ignored messages.
“I did not ever receive the hat”
Happy with high-quality sweatshirt and responsive customer service.
“I LOVE my Christmas sweatshirt (Be Merry and Bright) and the quality, which is very high.”
Customers repeatedly describe support that doesn’t respond and agents who give conflicting answers. Multiple reviews say refunds were refused, cancelled orders still went through, and returns were switched to store credit. Several reports also mention paid services that weren’t delivered, including two-day shipping and scheduled pickups.
Many buyers say the quality didn’t match the price, pointing to paper-thin fabric and materials that felt cheap and unattractive. Some paid for premium shipping or placed large orders and still got only store credit when returning items. A small number of reviewers describe the prices as fair and the value as satisfactory.
Shoppers mention ordering hassles, such as missing size details and oversized mystery-box items that required emailing for dimensions. Several reviews describe late deliveries, missing items, and packages arriving open or poorly taped. A minority report quick delivery and accurate orders with no issues.
Reviews often point to build issues, including iron-on images that bubbled, patches that were only half attached, and decorations that looked glued on. Multiple reviewers called the clothing “cheap” and cited low-cost manufacturing origins when judging the materials. A limited number of customers praise pullovers and sweatshirts for solid construction and appearance.
Reviewers often describe communication gaps, including messages that went unanswered, missing shipping updates, and return questions that were ignored. Some customers say support gave mixed messages about promotions and refunds. A few mention proactive texts or timely replies that helped clear up shipping delays.
Feedback splits between many negative experiences centered on defects, returns, and support problems, and a smaller set of positive reviews praising specific sweaters. Negative accounts stress denied refunds, returns limited to store credit, and shipments that arrived late or not at all. Positive reviews point to quality pullovers and occasional helpful follow-up from support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Cardigan felt paper thin with glued-on graphic and overpriced.
“The cardigan is literally paper thin and looks like the graphic was glued on the back by a toddler.”
Complains of poor quality and lack of refunds, with return fees.
“Poor quality clothes”
Attempted exchange for gift but customer service never responded.
“never heard another response”
Order incomplete, requested refund, and only partial store credit was issued.
“Partial store credit was issued.”
Bag quality felt very cheap and disappointing.
“Absolutely terrible quality”
Puffer jacket had a bubbled iron-on image, disappointing for the price.
“the image that was ironed on was all bubbled”
Customer vowed never to shop again due to terrible customer service.
“Worst customer service.”
Paid extra for two-day shipping but items arrived late and refund denied.
“I didn’t receive it until five days later.”
Received poor-quality item after long wait and only store credit available.
“Horrible. Quality is terrible.”
Orders shipped late, poor quality items, and unhelpful customer service.
“This company SUCKS!”
Quality disappointing and customer service didn't help obtain refund.
“the quality really didn't live up to expectations”
Advertising misrepresents fit and returns charge restocking fees for store credit.
“False advertising”
Seller failed to cancel mistaken hat order and customer paid return shipping.
“was assured the order would be canceled. Well it wasn’t”
Paid for the returns service and pickup that never occurred, no responses.
“I paid for the free/unlimited returns.”
Purchased wrong-sized item and was refused a refund.
“The will not refund your money”
Paid for an expensive shirt but fabric felt cheap and unattractive.
“The shirt is made out of the cheapest, unattractive fabric.”
Item color differed from online photos and refund was denied.
“they were not accurately represented on the company website.”
Spent over $1000 and received only unusable store credit for returns.
“Return policy is non-existent.”
Return process failed and only store credit was issued.
“they only give you store credit.”
Purchased a "one of a kind" hat that felt extremely cheap.
“the quality is extremely cheap.”
Jackets fit but site lacks size charts, requiring email for dimensions.
“they have no size charts”
Order didn't ship on time and customer service was unresponsive.
“Their customer service responded that a shipping label had been printed.”
Hat arrived late and appeared cheaply made and poorly decorated.
“looks like a child glued the items on.”
Customer service gave conflicting answers and denied promised promo refund.
“Awful customer service”
Attempted to return item but received no refund or response.
“they never refunded me”
Requested return immediately but received only store credit and no response.
“I was told I could ONLY return the item for store credit”
Order arrived with box open and two belts were missing.
“Order arrived with the box open and barely taped”
Paid for two-day shipping but hat never arrived and customer service ignored messages.
“I did not ever receive the hat”
Received cheaply made items labeled 'Made in China' and couldn't cancel.
“it's the cheapest quality MADE IN CHINA”
Disappointed that items are made in China and seem low quality.
“Made in China. Really??”
Mystery box sizing ran extremely large and company wouldn't accept mistake.
“The sizes are enormous.”
Loves pullovers' style and owns three, recommends sizing down.
“I love my Judith March pullovers....so much so I now have 3!”
Happy with high-quality sweatshirt and responsive customer service.
“I LOVE my Christmas sweatshirt (Be Merry and Bright) and the quality, which is very high.”
Customer service nonresponsive and charged extra to exchange a defective item.
“Absolutely horrible customer service”
Returned order but still hasn't received store credit after months.
“They make returns hard and only give in store credit.”
Attempted immediate return but was given store credit and delayed responses.
“I was told I could ONLY return the item for store credit”
Received wrong size mystery box item and company refused to accept return.
“They sent me an item that was a size M.”
Slow shipping and poor customer service, overpriced mediocre clothes.
“Shipping is the worst along with customer service.”
Late delivery and patches half attached; can't return for refund.
“The "patch" on the sweater is only half attached.”
Company can't ship reliably and customer service is non-responsive.
“Customer service is non-responsive.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Judith March is a women’s apparel brand that designs and sells knitwear and casual clothing online. The lineup includes sweaters, pullovers, tops, jackets, hats, and accessories. Customers shop through the company’s online store, place orders, and ship within the United States. Product pages usually show materials, sizing details, and the styles available for each item.