Many customers say the clothing is poorly made, with decorations that peel off or come loose. Reviews also describe support that doesn’t respond and returns handled as store credit rather than refunds. A small number of shoppers praise certain pullovers and sweatshirts for fit and quality. Complaints about shipping and order accuracy show up alongside product and service issues.
Examples from available reviews (Dec 2021 – Mar 2026).
Cardigan felt paper thin with glued-on graphic and overpriced.
“The cardigan is literally paper thin and looks like the graphic was glued on the back by a toddler.”
Spent over $1000 and received only unusable store credit for returns.
“Return policy is non-existent.”
Paid for two-day shipping but hat never arrived and customer service ignored messages.
“I did not ever receive the hat”
Happy with high-quality sweatshirt and responsive customer service.
“I LOVE my Christmas sweatshirt (Be Merry and Bright) and the quality, which is very high.”
Customers repeatedly describe support that doesn’t respond and agents who give conflicting answers. Multiple reviews say refunds were refused, cancelled orders still went through, and returns were switched to store credit. Several reports also mention paid services that weren’t delivered, including two-day shipping and scheduled pickups.
Many buyers say the quality didn’t match the price, pointing to paper-thin fabric and materials that felt cheap and unattractive. Some paid for premium shipping or placed large orders and still got only store credit when returning items. A small number of reviewers describe the prices as fair and the value as satisfactory.
Shoppers mention ordering hassles, such as missing size details and oversized mystery-box items that required emailing for dimensions. Several reviews describe late deliveries, missing items, and packages arriving open or poorly taped. A minority report quick delivery and accurate orders with no issues.
Reviews often point to build issues, including iron-on images that bubbled, patches that were only half attached, and decorations that looked glued on. Multiple reviewers called the clothing “cheap” and cited low-cost manufacturing origins when judging the materials. A limited number of customers praise pullovers and sweatshirts for solid construction and appearance.
Reviewers often describe communication gaps, including messages that went unanswered, missing shipping updates, and return questions that were ignored. Some customers say support gave mixed messages about promotions and refunds. A few mention proactive texts or timely replies that helped clear up shipping delays.
Feedback splits between many negative experiences centered on defects, returns, and support problems, and a smaller set of positive reviews praising specific sweaters. Negative accounts stress denied refunds, returns limited to store credit, and shipments that arrived late or not at all. Positive reviews point to quality pullovers and occasional helpful follow-up from support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Quality declined; newer pullover feels cheaply made compared to earlier purchase.
“Quality Went Down! So Disappointed!”
Large order had one incorrect size and customer service didn't respond.
“Customer Service is Non Existent”
Tried to return defective item but store refused the return.
“Most items are final sale and nearly impossible to return”
Reached out multiple times about returning a too-large $160 top with no response.
“nobody has gotten back to me regarding a $160 top I purchased”
Top was poorly made, heavy, and ill-fitting; won't buy again.
“Super HEAVY!”
Patches fell off after one wash and items arrived late for Christmas.
“the patches fell off”
Delayed shipping resolved with proactive texts; quality was amazing.
“Quality is amazing and they're SO cute.”
Good customer service but sweatshirt patches began coming off quickly.
“the patches are already coming off very bad!”
Received damaged item and customer service didn't replace or respond.
“I received no response.”
Order arrived late and multiple customer service inquiries were ignored.
“Worst Customer Service OF ALL TIME”
Received the wrong custom shirt and the company didn't respond.
“Received a baby blue shirt with no stars.”
Christmas sweaters did not arrive and the company did not respond.
“I ordered Christmas sweaters that were guaranteed to be here and still aren't.”
Gift order wasn't shipped when promised and customer service didn't respond.
“I haven't gotten a shipping notice”
Order processing and delivery took excessively long and they didn't communicate.
“It takes forever to receive your merchandise and they will not communicate with you at all!”
So, I came across Judith March website when I was searching for a pullover dress. I found a really cute one that I wanted and decided to check out the reviews. Boy, am I glad I did! Almost all of the reviews said how great the customer service was and how their orders were always correct and arrived on time. That's so important to me when I'm buying online! I decided to place my first order with them and the whole experience was amazing. The dress arrived in less than a week, and it so cute! I have also ordered two more dresses since the first one, with no issues. The prices are great and so is the shipping! This place definitely has my vote for the best online retailer, just because of how easy they made my purchasing experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Judith March is a women’s apparel brand that designs and sells knitwear and casual clothing online. The lineup includes sweaters, pullovers, tops, jackets, hats, and accessories. Customers shop through the company’s online store, place orders, and ship within the United States. Product pages usually show materials, sizing details, and the styles available for each item.