Many shoppers mention fast delivery and products that match the description. Several reviews say the wrong item arrived, widths were incorrect, or pairs were defective. Some customers describe hard-to-manage returns, slow refunds, and limited replies from support. Import duties and high shipping costs come up often as key frustrations.
Examples from available reviews (Nov 2021 – Feb 2026).
Order shipped quickly and shoes arrived in great condition.
“It shipped quickly and the shoes were in great condition.”
Unexpected duties and tax added £121 to the purchase.
“Got stung with a £121 duties and tax bill to recieve my purchase”
Customer couldn't cancel and received no responses from support.
“They do NOT respond to any messages sent to them.”
Customer claims the shoes were counterfeit and return handling was poor.
“Never order from kicks crew this company keeps customer money and sell fake shoes”
Reviews are split between smooth dispatch and long delivery delays. Several customers report receiving the wrong item and say returns were mishandled, delaying refunds. Complaints about slow or missing updates often tie to lower service ratings.
Several reviewers mention surprise import duties, VAT, and high shipping fees that increased the final cost. Others point to competitive prices and purchases below local RRP as signs of good value. Shipping cost compared with product value shows up repeatedly in both positive and negative ratings.
Many buyers praise the shoes for comfort, fit, and everyday wear. Sizing issues and incorrect widths disrupt otherwise positive unboxing experiences. Comments on checkout and overall site usability are scarce here.
Many reviews say items arrived well packed and matched the listing. Multiple low ratings claim defects, wrong sizes, or possible counterfeits, leading to return requests. Packaging and condition on arrival are often cited as positive quality signs.
Some customers report quick replies from support and clear shipping updates. Others describe messages going unanswered, generic responses, and cancellation requests left unresolved. Communication quality varies from order to order.
Reviews swing between very positive when orders are correct and strongly negative when something goes wrong. Happy customers focus on fast delivery and getting the right item; unhappy customers focus on returns, taxes, and support that doesn’t respond. That split drives many of the top and bottom ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (2) · Quotes shortened · As of: February 2026
Return process was slow, confusing, and poorly handled.
“DO NOT ORDER...SCAM COMPANY”
Return process was slow, confusing, and poorly handled.
“DO NOT ORDER...SCAM COMPANY”
Unexpected duties and tax added £121 to the purchase.
“Got stung with a £121 duties and tax bill to recieve my purchase”
Unexpected duties and tax added £121 to the purchase.
“Got stung with a £121 duties and tax bill to recieve my purchase”
Ordered from USA, delivered quickly and was cheaper than UK RRP.
“Delivered within 5 days of ordering.”
Ordered from USA, delivered quickly and was cheaper than UK RRP.
“Delivered within 5 days of ordering.”
Son's order arrived quickly and reviewer was very happy.
“My son's order arrived so quickly, so happy with our purchase!”
Son's order arrived quickly and reviewer was very happy.
“My son's order arrived so quickly, so happy with our purchase!”
Material is thick and comfortable, but shipping cost and time were disliked.
“I love the thickness of the material, very comfortable.”
Material is thick and comfortable, but shipping cost and time were disliked.
“I love the thickness of the material, very comfortable.”
Item was well packaged and matched description.
“Well packaged, item as described.”
Item was well packaged and matched description.
“Well packaged, item as described.”
Order dispatched but then lacked updates and customer support, long delay.
“I’m now going into second full month of waiting.”
Order dispatched but then lacked updates and customer support, long delay.
“I’m now going into second full month of waiting.”
Excellent communication about shipping and perfect shoes received.
“communication about shipping was great.”
Excellent communication about shipping and perfect shoes received.
“communication about shipping was great.”
Reviewer states the service or shipping was slow.
“It’s slow honestly”
Reviewer states the service or shipping was slow.
“It’s slow honestly”
Product quality was awesome with quick delivery and easy tracking.
“awsome quality product, quick delivery & easy to follow on shipping”
Product quality was awesome with quick delivery and easy tracking.
“awsome quality product, quick delivery & easy to follow on shipping”
Shipment was quick and shoes arrived in great condition.
“It shipped quickly and the shoes were in great condition.”
Order shipped quickly and shoes arrived in great condition.
“It shipped quickly and the shoes were in great condition.”
Shoes arrived within a week from New York and reviewer was pleased.
“Received my shoes within a week came direct from New York”
Shoes arrived within a week from New York and reviewer is satisfied.
“Received my shoes within a week came direct from New York”
Kicks Crew was a reliable platform to source hard-to-find shoes.
“A very reliable platform.”
KicksCrew reliably provided the desired Puma RS 9.8 Space shoe.
“Finally managed to get the Puma RS 9.8 Space that fits me on Kicks Crew platform.”
Reviewer says service was very good.
“Very good thank u”
Reviewer described their experience as very good.
“Very good thank u”
Shoes were amazing and offered at a great price.
“Amazing shoes for an amazing price”
Reviewer says the shoes were amazing and priced well.
“Amazing shoes for an amazing price”
Support responded quickly and reviewer was happy with purchase.
“they responded quickly.”
Customer received quick responses and is happy with the purchase.
“when I had questions they responded quickly.”
Shoes are comfortable, easy to slip on, and wearable all day.
“Shoes are very comfortable and easy to slip on and off.”
Shoes are comfortable, easy to put on, and wearable all day.
“Shoes are very comfortable and easy to slip on and off.”
Received the wrong item than ordered.
“I recieved the wrong item.”
Customer received the wrong item instead of the Butler Jersey ordered.
“I recieved the wrong item.”
Received correct condition but wrong shoe width and poor checking.
“wrong width (ordered W, received B)”
Item arrived in good condition but with the wrong width.
“Item received in good condition but wrong width (ordered W, received B).”
Package arrived quicker than expected and reviewer rated it highly.
“10/10 package came quicker then expected!!!”
Package arrived quicker than expected and reviewer rated it highly.
“10/10 package came quicker then expected!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
KicksCrew runs an online store selling sneakers and streetwear. It lists branded shoes, lifestyle sneakers, and related apparel with photos and size details. Product pages include sizing tips, images, and shipping choices to help shoppers decide. The site accepts common online payment methods and offers customer support through web channels such as email and support forms.