Shoppers often praise Minerva Crafts for fabric quality and helpful staff. A sizable group of reviews highlights long dispatch delays and stock information that doesn’t match what’s available. Many customers also mention weak communication during long waits and refunds that are slow or never arrive. The feedback swings between very happy customers and very frustrated ones.
Examples from available reviews (Nov 2021 – Mar 2026).
Items were out of stock without notice and communication was poor.
“there was no indication on the website or at point of ordering that this fabric was out of stock”
Print-on-demand delays and unacceptable cut lengths ruined the order.
“Roll on 10 weeks, no fabrics, no contact.”
Helpful staff, beautiful fabric, and consistently excellent service.
“As always, everything from the advice, the dispatch and the fabric is first class.”
Huge selection, consistently good quality, and excellent customer service.
“They have a huge selection, and everything I’ve purchased has always been great quality.”
Reviews frequently mention long dispatch and fulfillment delays. Several complaints describe extended waits for custom or made-to-order items. Other shoppers report quick dispatch and problems solved well by individual staff members.
Some customers say prices run higher than other retailers and that stock problems reduced the value. Multiple reviewers call the Fabric Guide and sample packs useful and good value. Only a minority focus only on price without also discussing service or quality.
Many shoppers like the wide selection, clear patterns, and helpful online tutorials. Several reviews say the site’s stock indicators and restock dates are confusing and not dependable. A few customers describe support replies as disrespectful or unhelpful when issues came up.
Many reviews praise the feel of the fabric, sharp prints, and consistent quality. Several low-rated reviews report faults such as holes, lines, and scrap bundles that couldn’t be used. Multiple complaints mention repeat defects on specific orders.
Multiple reviewers say they weren’t told when items were out of stock and got no updates during long delays. Others describe fast, helpful replies and quick replacements once they got in touch. Slow refunds and unclear messages during busy periods come up repeatedly.
Feedback splits between high satisfaction with products and operational issues that disrupt orders. Many customers recommend the fabrics and resources, while many others say they won’t order again after delays that weren’t resolved or stock that wasn’t handled well. Clear positive service stories sit alongside repeated complaints about logistics.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Items were out of stock without notice and communication was poor.
“there was no indication on the website or at point of ordering that this fabric was out of stock”
Items were out of stock without notice and communication was poor.
“there was no indication on the website or at point of ordering that this fabric was out of stock”
In-stock items delayed by combining with POD, causing long waits.
“On Monday 26 January, exactly 8 weeks after my order, the 'in stock' fabric arrived.”
In-stock items delayed by combining with POD, causing long waits.
“On Monday 26 January, exactly 8 weeks after my order, the 'in stock' fabric arrived.”
Helpful staff, beautiful fabric, and consistently excellent service.
“As always, everything from the advice, the dispatch and the fabric is first class.”
Helpful staff, beautiful fabric, and consistently excellent service.
“As always, everything from the advice, the dispatch and the fabric is first class.”
Scrap bundle contained unusable pieces and poor quality.
“pieces with actual holes in the middle making the unusable.”
Scrap bundle contained unusable pieces and poor quality.
“pieces with actual holes in the middle making the unusable.”
Print-on-demand delays and unacceptable cut lengths ruined the order.
“Roll on 10 weeks, no fabrics, no contact.”
Print-on-demand delays and unacceptable cut lengths ruined the order.
“Roll on 10 weeks, no fabrics, no contact.”
Print-on-demand fabric orders experienced extremely long delays.
“my current order still not received today (10th Jan) despite being ordered on the 29th September!!!!”
Print-on-demand fabric orders experienced extremely long delays.
“my current order still not received today (10th Jan) despite being ordered on the 29th September!!!!”
The fabrics are amazing quality and highly recommended.
“Amazing quality fabrics.”
The fabrics are amazing quality and highly recommended.
“Amazing quality fabrics.”
Orders often incomplete due to poor stock management and IT.
“They cannot completely fulfill orders due to a bad IT ordering system and poor stock management.”
Orders often incomplete due to poor stock management and IT.
“They cannot completely fulfill orders due to a bad IT ordering system and poor stock management.”
Huge selection, consistently good quality, and excellent customer service.
“They have a huge selection, and everything I’ve purchased has always been great quality.”
Huge selection, consistently good quality, and excellent customer service.
“They have a huge selection, and everything I’ve purchased has always been great quality.”
Occasional technical issues were resolved quickly by helpful staff.
“one service rep in particular - Mitch - not only noticed there was an issue with a recent order”
Occasional technical issues were resolved quickly by helpful staff.
“one service rep in particular - Mitch - not only noticed there was an issue with a recent order”
Minerva's patterns are easy to use and customer service is prompt.
“A big thank you to customer service for answering my queries promptly!”
Patterns are easy to follow and fabrics are good quality.
“It has been an excellent year discovering Minerva Exclusive patterns!”
Trustworthy supplier with great service, though POD wait times vary.
“The consistent quality of the fabric, friendly and helpful customer service”
Consistent fabric quality, helpful service, and supportive sewing community.
“An on-line supplier I know I can trust.”
Print-on-demand took ten weeks with limited updates, causing disappointment.
“I had to wait 10 weeks for my fabric (finally received 13 December) with no updates”
Print-on-demand order arrived very late with no updates.
“I had to wait 10 weeks for my fabric”
Pricing is high and website stock status proved unreliable.
“The website stating "in stock" is quite unreliable”
Prices are higher and stock availability is sometimes incorrect.
“They're a fair bit more expensive than most other sewing shop options.”
Excellent service, beautiful fabrics, and helpful online resources.
“Minerva has become my go to company for essential supplies and excellent fabrics.”
Excellent fabrics, service, and helpful inspiration for a novice.
“Minerva has become my go to company for essential supplies and excellent fabrics.”
One item remained out of stock with changing restock dates.
“now the estimated restock date for the remaining one is the 23rd of December!”
Stock delays prevented timely delivery of fabric needed for gifts.
“I’m very disappointed with this experience and won’t be ordering again.”
Prompt service and accurate fabric descriptions with helpful tutorials.
“The service is always prompt and the fabric true to the online description.”
Prompt service and accurate fabric descriptions help a new sewer.
“The service is always prompt and the fabric true to the online description.”
Samples and pattern delayed nearly three months with no cancellation allowed.
“I was informed that the samples would take 3-4 weeks and I have still not received them.”
Samples and pattern ordered months ago still have not arrived.
“I have still not received the dress pattern.”
Expedited order was still delayed and parts were not delivered on time.
“I paid the extra for expedited delivery.”
Paid for expedited delivery but orders were processed and delivered late.
“I WILL NOT USE MINERVA EVER AGAIN AS THEY ARE ALWAYS LATE.”
Fabric had numerous faults and could not be returned after washing.
“Because I had washed it I was not allowed to return it.”
Fabric had numerous faults and was ineligible for return after washing.
“Because I had washed it I was not allowed to return it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Minerva Crafts is an online retailer selling fabric, sewing patterns, haberdashery, and craft supplies. It offers fabric by the yard, pre-cut pieces, sewing notions, and pattern collections for garment and home-sewing projects. Minerva also publishes sewing guides and provides swatch packs and other resources to help customers choose materials. Orders go through its online store, with standard shipping options and customer support channels.