Customers often praise the smooth online shopping experience and responsive customer support. Many point to affordable prices and appealing designs. Several reviews mention specific product defects and issues with promo codes or text offers. A small number report missed deliveries and personalized items that couldn’t be used.
Examples from available reviews (Dec 2021 – Mar 2026).
A fallen charm was promptly resolved by customer service, creating loyalty.
“they promptly took care of everything and made it right without hesitation.”
Orders failed to arrive repeatedly and customer service offered ineffective solutions.
“Do not order from this company.”
Custom photo bracelet had an almost invisible photo and a flimsy chain.
“the photo is almost invisible—even my 25‑year‑old had to squint”
Many products consistently please and Shop Pay makes purchases easy.
“They never disappoint when I open the box.”
Many reviews describe quick, helpful support that handles refunds, replacements, and engraving fixes. A few customers say delivery failures weren’t resolved or that support solutions didn’t work.
Numerous reviewers mention affordable pricing and attractive presentation as key reasons for purchasing. Several complaints focus on confusing promotions or promo codes that didn’t apply as expected.
Customers consistently describe the site as easy to navigate, with a fast, simple checkout. Many also mention good-looking product pages and frequent new arrivals as reasons to buy.
Many customers report long-lasting finishes, comfortable wear, and solid workmanship on common items. A smaller group describes pieces that feel thin or cheap, a custom photo on a bracelet that was almost invisible, and parts that fall off.
Several reviewers appreciate clear tracking updates and on-time shipping notices. Some ask for fewer marketing texts and mention texted promo codes that wouldn’t process.
Many reviews mention repeat purchases, buying as gifts, and sticking with the brand after issues were fixed. A few low ratings point to specific defects and delivery problems that hurt individual orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Easy to find products; reviewer loves brand with great prices and quality.
“Great prices & quality!”
Website was easy to browse and allowed easy purchase.
“Easy to browse website and make my purchase”
Reviewer praises jewelry, easy website, stellar shipping, and trustworthiness.
“Your shipping is stellar.”
Shopping is easy and they offer new items frequently.
“Easy to shop and always new things”
Products have great style, good price, and smooth delivery.
“Great style great price smooth delivery”
Site is easy to use with nice choices and reasonable prices.
“Easy to use site! Nice choices!”
Many products consistently please and Shop Pay makes purchases easy.
“They never disappoint when I open the box.”
Felt misled about a 20% discount with buy-one-get-one offer.
“was duped into thinking I could get 20% off”
Custom photo bracelet had an almost invisible photo and a flimsy chain.
“the photo is almost invisible—even my 25‑year‑old had to squint”
The checkout process was easy to use.
“Easy checkout”
Customer support was super fast and helpful.
“Super fast and helpful customer support”
Loves products but dislikes costly marketing texts and requests discontinuation.
“Please discontinue the texting.”
Jewelry is affordable, beautifully presented, and receives many compliments.
“Affordable price point, lovely presentation & lots of compliments”
Easy to find products with great promotions and fantastic customer service.
“Customer service is fantastic!”
Name necklace remains shiny after daily wear, including showering.
“it is still shining like the day I put it on!”
Bought a second bracelet as a comforting gift and loves it.
“This is second one I've ordered for a grieving friend❣️”
Received help finding a piece and added an additional item.
“Was able to get assistance with finding a piece”
Jewelry is nice and ordering was easy; hopes delivery meets expectations.
“Easy, nice jewelry.”
Promo code sent via text would not process, causing disappointment though ordered.
“I tried using the code and it would not process it.”
Earlier jewelry purchases have retained their quality.
“Price and jewelry i bought in past is still has quality”
Customer service and tracking are excellent and responses are quick.
“Excellent customer service and products”
Order process was seamless, jewelry lovely, and customer service excellent.
“Best customer service, hands down!!”
Customer Care addressed engraving issues and provided a refund code; team was caring.
“the Customer Care team who helped me were fabulous.”
Orders failed to arrive repeatedly and customer service offered ineffective solutions.
“Do not order from this company.”
Purchases of multiple pieces hold up well and reviewer highly recommends them.
“Their jewelry holds up well!”
Customer support was responsive and resolved a delivery issue quickly.
“customer support team absolutely 100% customer oriented”
Exchanges were handled promptly with understanding representatives and gift card offers.
“some of the best customer service experiences”
Craftsmanship and customer service are exceptional; reviewer repeatedly purchases.
“The craftsmanship is exceptional compared to other brands.”
Initial delay and tarnishing occurred, but customer support quickly arranged replacements.
“they replied almost instantly, they were so nice about it.”
A fallen charm was promptly resolved by customer service, creating loyalty.
“they promptly took care of everything and made it right without hesitation.”
Bracelet fits comfortably and shows good workmanship.
“Comfortable fit Great workmanship”
Online experience was visually pleasing and products seemed worth purchasing.
“The online experience is visually pleasing.”
Customer service replaced defective paperclip bracelets and reviewer loves them.
“they sent me 4 new ones.”
Customer service kindly and quickly resolved an order error; pieces were beautiful.
“customer service was fabulous”
Always offers terrific choices with great quality.
“Always terrific choices, great quality !”
Bracelet feels and looks cheap and too thin for adults.
“Feels & looks cheap and tinny.”
Jewelry styles are current, affordable, and easy to order.
“Easy to order jewelry styles very current and affordable”
The ordering process was easy and fast.
“Easy and fast”
The product combines ease of use with beauty.
“Ease and beauty!💕”
Reviewer loves the merchandise and plans to continue purchasing.
“I love Mint & Lily merchandise.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mint & Lily is an online jewelry retailer selling necklaces, bracelets, charm pieces, and personalized items. The brand offers engraved name jewelry and birthstone options alongside seasonal collections. Product pages typically include materials, sizing, and finish details to help shoppers choose. The company runs an e-commerce store with online ordering, returns, and customer support channels for order help.