Many reviewers mention fast collection, quick delivery, and well-made bags. Several buyers point to clear tracking updates and an easy checkout. Another stream of reviews describes lost or empty parcels, damaged items, and returns that never led to a refund. Several customers also say support did not reply and the website showed errors when they tried to file claims or request refunds.
Examples from available reviews (Nov 2021 – Mar 2026).
Quick collection and delivery with no damage or losses.
“Very quick collect and delivery and no damages or lost items.”
Stunning bag with prompt delivery and good packing.
“Absolutely stunning bag, delivery was prompt, bag was well packed and it came with a dust bag.”
Received empty box and company did not refund the £97 purchase.
“I was sent an empty box”
Waiting over two months for a refund while website is down.
“Over 2 months waiting for a refund !!”
Many reviews describe fast pickups, on-time delivery, and dependable handling. A recurring set of negative reviews reports lost luggage, empty parcels, or returns handled incorrectly. These problems often go with claims that remain unresolved or refunds that never arrive.
Many customers say they found good deals and got products that fit what they expected for the price. Some mention high delivery fees or overly large packaging as small drawbacks. A smaller but noticeable group links poor value to missing deliveries or refunds being held back.
Several buyers say ordering feels simple, with clear navigation on the site. Other reviews describe broken forms, pages that keep refreshing, and photo uploads that fail when reporting damage. These issues show up most during after-purchase steps such as claims or returns.
Many reviews praise the bag construction, the packing, and the included dust bags. Others report torn handles, snapped tags, rubbed-off finishes, or items arriving smashed or ruined. Complaints about quality often lead to follow-up reviews about service or return problems.
Several reviewers mention quick, clear replies and helpful tracking updates from customer service. A large negative group reports no replies, no claim updates, and long waits for refunds. The worst complaints often mention the website disappearing or messages going unanswered.
Many reviewers describe smooth ordering, quick delivery, and products that meet expectations. At the same time, many others report major failures such as damaged or empty deliveries, returns that were not processed, and support they could not reach. Reviews show a clear split between consistently positive purchases and serious breakdowns around claims and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Pickup delayed one day but customer service rescheduled and delivered.
“Pickup actually happend a day later than agreed.”
Collection and delivery were seamless and customer service was responsive.
“The collection and delivery process was seamless”
Long-term user finds service quick, reliable, and consistent.
“been using it since 2014 and is quick, reliable and always spot on!”
Easy streamlined way to send excess luggage back home.
“Just a super easy streamline way of sending excess luggage back home!”
Service was very reliable, efficient, and helpful.
“Very reliable, efficient and helpful”
Process was quick and efficient; delivery on time.
“Quick & efficient process. Delivered on time”
Reviewer states they have used this service before.
“We have used this service”
Suitcase collected in England and delivered to California with good communication.
“My suitcase was picked up in England on Monday and delivered to California on Thursday.”
Luggage stuck in customs and My Baggage failed to support or communicate.
“My luggage was stuck in customs for five days.”
Reviewer found good communication and reliable service.
“Good communication, reliable service.”
Bags delivered early without signature and left in unsafe location.
“Our golf bags were left on the ground in front of the house”
Box collected next day and delivered; support helped with customs.
“My box was collected next day and delivered a few days later”
Baggage arrived on time and nothing was missing.
“Baggage arrived on time. Nothing was missing and am very pleasef”
Efficient, simple process completed according to schedule.
“Simple. Efficient process. All according to plan and schedule.”
Quick collection and delivery with no damage or losses.
“Very quick collect and delivery and no damages or lost items.”
Reviewer reports their package arrived completely ruined.
“My package is ruined completly”
Item matched description and pickup and delivery were efficient.
“Exactly as described, efficient instructions, pick up and delivery.”
Collected on time by friendly driver and arrived as stated.
“Collected on time by very nice man and arrived on day stated”
Customer service provided timely, clear support and trustworthy service.
“Amazing timely support from customer service from beginning to end”
Delivery was quick but pickup was slow.
“Very quick delivery but slow at pick-up”
Waiting over two months for a refund while website is down.
“Over 2 months waiting for a refund !!”
Order returned and company website disappeared with no response.
“The MyBag website has now disappeared and no one has responded to the emails I have sent.”
Fast service and high quality product received.
“Speed of service 5* quality of product 5*”
Ordered a bag during closing sale and received fast next-day delivery.
“tracking updates almost every hour.”
Purse arrived quickly with delivery updates and included dust bag.
“Purse is stunning and came with little dust bag.”
Quick delivery and quality goods offered at a good price.
“Great company, quick delivery and quality goods at a good price.”
Had a wonderful experience and will shop here again.
“It was honestly a bargain and I will be shopping here again”
Received a great deal on purchase.
“Great deal!”
Had a great first buying experience and would buy again.
“Great first experience of buying from them.”
Delighted with communication, speedy delivery, and lovely bag.
“Excellent communication & speedy delivery, lovely bag.”
Could not amend an unprocessed order and customer was disappointed.
“I was told my order couldn’t be amended.”
Super fast delivery, good packaging, and delighted with items.
“Delivery was super fast, perfect packaging and delighted with the items purchased.”
Products matched price and reviewer will use again.
“Get exactly what you paid for.”
Bought a VW bag and daughter loved it.
“she absolutely loved the bag.”
Bag was perfect but packaging needs improvement.
“perfect bag 10/10...just need to improve packaging...”
Beautiful bag arrived within a couple of days.
“Arrived within a couple of days, thank you”
Stunning bag with prompt delivery and good packing.
“Absolutely stunning bag, delivery was prompt, bag was well packed and it came with a dust bag.”
Bag had very good quality and service.
“Great bag and very good quality and service 👍🏿.”
Discounted items but delivery cost high and oversized packaging.
“packaging ridiculously big for the item included.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MyBag is an online retailer selling handbags, backpacks, luggage, and related accessories through its e-commerce store. Product pages usually show photos, brand information, and item specs. Customers place orders online, and courier partners deliver to their addresses. The site also includes order tracking, returns details, and contact options by email or phone.