Many reviewers mention fast shipping, a wide selection, and helpful after-sales help with exchanges and replacements. A recurring set of complaints focuses on durability problems, including stones falling out, paint peeling, and metal discoloration. Several customers say orders never arrived and support did not respond. Overall, reviews split between buyers who got quick service and those who ran into product or communication breakdowns.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service was responsive and helpful with a size exchange.
“customer service was top notch!”
Order missing and company did not respond to inquiries.
“Ive emailed them countless times about my missing order, no updates, no contact at all.”
Multiple opals fell out after only two weeks of use.
“4 of the little opals have already fallen out.”
Fast shipping, good prices, and high quality jewelry selection.
“Quick expedition, nice prices and amazing collection and quality”
Several reviews applaud quick replies and smooth size swaps or replacements. Some customers say support fixed shipments sent to the wrong address. A smaller group describes service breakdowns connected to orders that never arrived.
Many reviewers call the prices affordable and the value good for budget jewelry. Positive notes also point to attractive packaging and quality that feels solid for the price. Another set says the items were not worth the cost once durability problems showed up.
Many customers describe an easy checkout and fast, efficient shipping. Others report late deliveries or packages that never arrived, which hurt the purchase experience. As a result, some buyers saw dependable fulfilment while others dealt with delivery failures.
The strongest negative theme is low durability: gems and opals falling out, paint peeling, and metal discoloration that caused irritation. Some reviews say items looked like the online photos and single out pieces such as septum rings for praise. Several buyers also claim materials were mislabelled and craftsmanship varied.
Most reviews that mention communication say emails or calls went unanswered and shipping updates did not come. Complaints include alleged false shipping claims and being unable to reach support. Positive notes about communication are rare and mostly appear when replacements were resolved.
Feedback splits between strong satisfaction with delivery and service and strong dissatisfaction with durability and unresponsive contact. Many purchases went smoothly, but reports also repeat material failures and gaps in support. Together, these opposite outcomes shape the overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product arrived in good condition and staff answered questions helpfully.
“The product arrived in good condition”
Product arrived in good condition and staff answered questions helpfully.
“The product arrived in good condition”
Order missing and company did not respond to inquiries.
“Ive emailed them countless times about my missing order, no updates, no contact at all.”
Order missing and company did not respond to inquiries.
“Ive emailed them countless times about my missing order, no updates, no contact at all.”
Nose rings were too small, looked tarnished, and company didn't respond.
“they dont look gold they look tarnished..”
Nose rings were too small, looked tarnished, and company didn't respond.
“they dont look gold they look tarnished..”
Package past estimated delivery date and customer service unreachable.
“haven’t received my package”
Package past estimated delivery date and customer service unreachable.
“haven’t received my package”
Earrings fit snugly and stones' color is beautiful.
“I absolutely love these earrings!”
Earrings fit snugly and stones' color is beautiful.
“I absolutely love these earrings!”
Earring failed to clasp and stones fell out despite replacement offer.
“stones fell out on first wear.”
Earring failed to clasp and stones fell out despite replacement offer.
“stones fell out on first wear.”
Late delivery and the received items were disappointing.
“Took to long to get here.”
Late delivery and the received items were disappointing.
“Took to long to get here.”
All jewelry arrived quickly and matched the description.
“All of the jewelry arrived quickly and exactly as described!”
All jewelry arrived quickly and matched the description.
“All of the jewelry arrived quickly and exactly as described!”
Reviewer praises the company's customer service.
“Great customer service!!”
Reviewer praises the company's customer service.
“Great customer service!!”
Fantastic experience with low prices, good craftsmanship, and fast delivery.
“All around fantastic experience”
Fantastic experience with low prices, good craftsmanship, and fast delivery.
“All around fantastic experience”
Customer service was quick and helpful swapping sizes.
“Top Notch Service”
Customer service was responsive and helpful with a size exchange.
“customer service was top notch!”
Fast shipping, good prices, and high-quality collection.
“Amazing collection”
Fast shipping, good prices, and high quality jewelry selection.
“Quick expedition, nice prices and amazing collection and quality”
Smooth transaction, super-fast shipping, and good quality.
“transaction was smooth and the shipping was super fast.”
Smooth transaction, fast shipping, and good product quality.
“transaction was smooth and the shipping was super fast.”
Large selection and easy ordering with fast shipping.
“Fast and efficient shipping”
Large selection, easy ordering, and fast efficient shipping.
“Fast and efficient shipping”
I never received my order.
“I never received it.”
The order was never received by the customer.
“I never received it.”
Needed 14k to avoid skin discoloration from stainless steel.
“stainless steel turned my hole where piercings go like a blueish green”
14k jewelry prevented skin discoloration caused by stainless steel.
“stainless steel turned my hole where piercings go like a blueish green.”
Opals fell out within two weeks, not worth the money.
“4 of the little opals have already fallen out.”
Multiple opals fell out after only two weeks of use.
“4 of the little opals have already fallen out.”
Threadless piercings broke repeatedly and remained loose.
“The threadless piercings are BAD.”
Threadless piercings broke multiple times and remained loose.
“The threadless piercings are BAD.”
Septum rings were good quality and shipped quickly.
“The quality of the septum rings were great too!”
Quick shipping and great septum ring quality.
“The quality of the septum rings were great too!”
Jewelry is great but lacks size variety.
“wish there was more variety to sizes!”
Jewelry is great but needs more size variety.
“great jewelry, wish there was more variety to sizes!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
OUFER runs an online store that sells jewelry and related accessories. Product pages show photos, descriptions, and sizing details. Customers order through the website and pay with standard online methods. The site lists shipping and return details and offers a way to contact customer support.