Many reviewers mention fast shipping, a wide selection, and helpful after-sales help with exchanges and replacements. A recurring set of complaints focuses on durability problems, including stones falling out, paint peeling, and metal discoloration. Several customers say orders never arrived and support did not respond. Overall, reviews split between buyers who got quick service and those who ran into product or communication breakdowns.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service was responsive and helpful with a size exchange.
“customer service was top notch!”
Order missing and company did not respond to inquiries.
“Ive emailed them countless times about my missing order, no updates, no contact at all.”
Multiple opals fell out after only two weeks of use.
“4 of the little opals have already fallen out.”
Fast shipping, good prices, and high quality jewelry selection.
“Quick expedition, nice prices and amazing collection and quality”
Several reviews applaud quick replies and smooth size swaps or replacements. Some customers say support fixed shipments sent to the wrong address. A smaller group describes service breakdowns connected to orders that never arrived.
Many reviewers call the prices affordable and the value good for budget jewelry. Positive notes also point to attractive packaging and quality that feels solid for the price. Another set says the items were not worth the cost once durability problems showed up.
Many customers describe an easy checkout and fast, efficient shipping. Others report late deliveries or packages that never arrived, which hurt the purchase experience. As a result, some buyers saw dependable fulfilment while others dealt with delivery failures.
The strongest negative theme is low durability: gems and opals falling out, paint peeling, and metal discoloration that caused irritation. Some reviews say items looked like the online photos and single out pieces such as septum rings for praise. Several buyers also claim materials were mislabelled and craftsmanship varied.
Most reviews that mention communication say emails or calls went unanswered and shipping updates did not come. Complaints include alleged false shipping claims and being unable to reach support. Positive notes about communication are rare and mostly appear when replacements were resolved.
Feedback splits between strong satisfaction with delivery and service and strong dissatisfaction with durability and unresponsive contact. Many purchases went smoothly, but reports also repeat material failures and gaps in support. Together, these opposite outcomes shape the overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Affordable products with quick shipping and cute packaging.
“Great products at an affordable price, quick shipping, cute packaging!”
Company did not respond after price dropped on recent orders.
“they never answer any of them”
Received jewelry matches online pictures and ships quickly.
“The products I have received look exactly as they do online.”
Customer service did not respond to calls or emails.
“I’ve tried calling and emailing customer service and have yet to receive a response”
One of two identical nose hoops won't stay latched and falls off.
“the other comes open and falls off.”
Order arrived incomplete and one item appeared used, customer service terrible.
“one item was used with blood”
Septum rings turned green and the quality felt unsafe.
“they turned green after a while”
Received wrong item and some jewelry mislabeled as titanium.
“alot of jewelry is also listed as titanium and IS NOT”
Piercing discolored and caused ear swelling despite stainless steel claim.
“it turned a bit green and my ear started to swell”
Reviewer considers OUFER a very good quality brand.
“Very good quality brand”
False shipping claims and no customer service responses.
“Scam - False shipping claims, no one answers cs tel # or answers questions via email.”
Can't find a replacement 4mm ball and unable to contact seller.
“no 4 and no way to contact to buy a replacement.”
Jewelry mislabeled as stainless steel degraded and required professional removal.
“Claims jewellery to be Stainless Steel when it's actually cheap plate.”
Paint flaked and jewelry turned green, posing safety concerns.
“Cheap material, not safe”
Good price and quality with faster-than-expected delivery.
“The best jewelry brand for price & quality”
Company provides well-packaged, fast-delivered jewelry including real gold options.
“They have real gold options which is extremely hard to find sometimes”
Gems fell out after two weeks and customer service unreachable.
“the gems started falling out”
Customer service promptly replaced item after shipping to wrong address.
“they have been more than willing to get the item replaced for me!”
Jewelry had poor craftsmanship and support did not respond.
“The jewellery itself is pretty poor quality”
Paint peeled after a week and a half of wearing.
“the paint is already peeling off”
I have been ordering from here for a while now and it is always a good experience. The merchandise is always in excellent condition and the service is great! I have never had any problems with my orders, even the ones where I have made a mistake in my own personalization or a piece of jewelry broke. They were quick to respond and send me a new piece right away. I will continue to shop with them because the customer service they provide is top notch and they have great deals and awesome stuff. They also have prompt delivery services, which is a plus. Thanks so much OUFER BODY JEWELRY!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
OUFER runs an online store that sells jewelry and related accessories. Product pages show photos, descriptions, and sizing details. Customers order through the website and pay with standard online methods. The site lists shipping and return details and offers a way to contact customer support.