Many customers mention fast shipping, easy ordering, a wide range of scents, and competitive pricing. A clear set of complaints points to missing or incorrect items and fragrances described as counterfeit or damaged. Several reviewers also describe billing issues, return problems, or customer service cases that never get resolved. The feedback mixes strong praise with serious product and service failures.
Examples from available reviews (Jul 2024 – Mar 2026).
Orders arrived on time and were packaged carefully.
“My purchases came to me in a timely manner, and was wrapped very well.”
Reviewer liked the scent and bought multiple bottles.
“Smell is great, not overpowering when you wear it.”
Customer paid for three items but received only two.
“I paid for three items but only recieved 2”
Received a perfume that smelled like alcohol and seemed fake.
“The perfume I ordered was fake, it smelt like alcohol!!!!!”
Customers often point to quick delivery and careful packaging. Several reviews also mention helpful staff and fast shipping. Another group describes wrong orders, cancellations that were not accepted, and returns that were hard to complete.
Many reviewers say prices feel affordable, especially for travel sizes and designer picks. Some mention buying gifts at lower price points. A few report unexpected card charges or other billing issues.
Users frequently call the site easy to navigate and the ordering process simple. People also like the sample sizes and the broad catalog. A small number mention too many marketing emails and occasional delays on the site or around holiday deliveries.
Many reviews praise scents as authentic, long-lasting, and pleasant. Repeated complaints describe bottles that smell like alcohol, look discolored, or arrive rancid. These reports focus on items suspected to be counterfeit or damaged.
Shipping updates and delivery alerts get frequent praise. Several customers say replies were slow or unhelpful when they asked for refunds or fixes. A handful also mention incorrect charges and unwanted subscription items.
Feedback splits between very happy customers who like the selection, speed, and price and others with major problems tied to order accuracy and authenticity. The gap between glowing reviews and severe complaints suggests sharply different outcomes. Returns and billing come up repeatedly as the main sticking points.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Great scent and good customer service.
“Great smell and customer service”
Reviewer praised the scent and customer service.
“Great smell and customer service”
Site offers a large variety of scents and size options.
“You have a large variety of scents to choose from and a variety of size options.”
Customer service responded quickly and resolved order cancellation and refund.
“I RECEIVED MY ORDER WITHIN 3 DAYS.”
Order was easy, communication good, and fragrance was lovely.
“the fragrance is lovely.”
Experience was easy, fast, and convenient.
“Easy and great experience.”
Reviewer buys favorites here due to price, fast delivery, and careful packaging.
“price, fast deliver and packaged with great care.”
Reviewer likes products and prices; buys travel sizes first.
“Love the products and the prices.”
Longtime customer recommends Perfume.com and is happy.
“Would recommend Perfume to anyone.”
Site was easy to navigate and shipping updates were accurate.
“The site was easy to navigate and I was able to purchase what I wanted easily.”
Subscription sent a men's cologne to a female customer; disappointing.
“I'm clearly a woman but somehow received a mens cologne.”
Found older cologne at reasonable price and is pleased.
“Able to find my older scents here and at a reasonable price.”
Customer received rancid product and was charged for return shipping.
“I found the product to be rancid.”
Fragrance was soft, distinguishable, and pleasantly suitable.
“Soft, yet distinguishable and suitable especially for spring and summer, although any time works!”
User had site entry issues and late package arrival during holiday rush.
“The package arrived late, but it was during Christmas rush so I have to acknowledge that.”
Happy to find hard-to-find perfume online and receive it within weeks.
“I placed my order and received it within weeks.”
Picked random fragrances and liked them at a great price.
“I Loved the a great price point for gifts :)”
Loved Flowerbomb scent; not overpowering and long-lasting.
“The scent is so amazing and not overpowering.”
Company refused to cancel the perchase and sent items without return slip.
“Perfume.com refused to cancel the perchase.”
Received incorrect order, slow returns, and missed Christmas gifts.
“I missed out on Christmas gifts for my family”
Received a discolored, odorless perfume and received no company response.
“it had a green color and no aroma.”
Received a perfume that smelled like alcohol and seemed fake.
“The perfume I ordered was fake, it smelt like alcohol!!!!!”
Service was amazing and the perfume smelled great.
“Amazing service ! Thank you , It smells great .”
Perfumes were cheaper and well packed on delivery.
“perfumes are much cheaper and well pack when delivered. good job”
Received excellent-quality product quickly, but packaging was simple.
“The product quality is excellent and works as expected.”
Received a different product and poor refund response from customer service.
“This is straight up bait and switch fraud, nothing less.”
Wide selection, very fast shipping, and generous sample scents.
“They have the best selection and shipped super fast.”
Employee Bernie was very helpful choosing a suitable perfume.
“Bernie couldn’t be any more helpful than she was, she helped us choose the best perfume that suited me, I always choose Clydebank shop because of this”
Received incorrect, discontinued item and couldn't return without original box.
“They sent the incorrect item, I read after that the item I ordered has been discontinued for some time so they should not be advertising it!”
The perfume smells great and the reviewer loves it.
“It smells great and I love a perfume that smells nice”
Staff or information was very helpful and informative.
“Very helpful and informative”
Good selection, fair price, and quick shipping.
“Good selection and price. Shipped out quickly.”
Loved the fragrance and received speedy on-time delivery.
“Love the the fragrance, delivery was in the time frame given...speedy :)”
Product met expectations described by the company.
“It's all you guys said it would be.”
Charged incorrect currency and multiple unexpected card charges.
“I see that my card is charged incorrectly.”
Delivery allowed avoiding post office pick-up.
“I didn't have to go to the post office to pit it up.”
Able to buy favorite perfume at a reasonable price.
“I love that u was able to pay for some of my favorite perfume at a reasonable price /.”
Reviewer expressed thanks to the company.
“Thank you much”
Reviewer praised the company's great service.
“Great service”
Kept informed about delivery and it arrived on time.
“Because you kept me informed about delivery,and it arrived on time Thank You Phillis Tallent”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perfume.com is an online store for fragrances and related accessories. It sells designer and niche perfumes in multiple bottle sizes and travel formats. Shoppers can browse scent categories, open product pages, and check out through a standard online cart. The company ships to customer addresses and offers support channels for order questions and account issues.