Many customers mention fast shipping, easy ordering, a wide range of scents, and competitive pricing. A clear set of complaints points to missing or incorrect items and fragrances described as counterfeit or damaged. Several reviewers also describe billing issues, return problems, or customer service cases that never get resolved. The feedback mixes strong praise with serious product and service failures.
Examples from available reviews (Jul 2024 – Mar 2026).
Orders arrived on time and were packaged carefully.
“My purchases came to me in a timely manner, and was wrapped very well.”
Reviewer liked the scent and bought multiple bottles.
“Smell is great, not overpowering when you wear it.”
Customer paid for three items but received only two.
“I paid for three items but only recieved 2”
Received a perfume that smelled like alcohol and seemed fake.
“The perfume I ordered was fake, it smelt like alcohol!!!!!”
Customers often point to quick delivery and careful packaging. Several reviews also mention helpful staff and fast shipping. Another group describes wrong orders, cancellations that were not accepted, and returns that were hard to complete.
Many reviewers say prices feel affordable, especially for travel sizes and designer picks. Some mention buying gifts at lower price points. A few report unexpected card charges or other billing issues.
Users frequently call the site easy to navigate and the ordering process simple. People also like the sample sizes and the broad catalog. A small number mention too many marketing emails and occasional delays on the site or around holiday deliveries.
Many reviews praise scents as authentic, long-lasting, and pleasant. Repeated complaints describe bottles that smell like alcohol, look discolored, or arrive rancid. These reports focus on items suspected to be counterfeit or damaged.
Shipping updates and delivery alerts get frequent praise. Several customers say replies were slow or unhelpful when they asked for refunds or fixes. A handful also mention incorrect charges and unwanted subscription items.
Feedback splits between very happy customers who like the selection, speed, and price and others with major problems tied to order accuracy and authenticity. The gap between glowing reviews and severe complaints suggests sharply different outcomes. Returns and billing come up repeatedly as the main sticking points.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Service was fast and careful, but reviewer disliked the scent.
“very fast service packaged with care just dont like the scent.”
Reviewer cancelled membership due to too many emails and messages.
“I'm receiving too many emails and messages from you.”
Gift arrived in time for Mother's Day.
“it just in time for her Mother's Day.”
Scents are wonderful and cases work well for travel.
“Scents are wonderful and the cases are great for traveling”
Reviewer found the designer cologne affordable and liked it.
“it is designer yet very affordable.”
Reviewer received only the subscription perfume and some stickers.
“nope was only some stickers”
Reviewer thanks company and liked the bottle.
“Great thanks for the bottle”
First-time order arrived on time.
“I received the items I ordered right on time.”
Service was easy, prompt, and reliable.
“Easy, prompt and reliable”
Shipping took unusually long; reviewer may not reorder.
“Not sure I’ll order again.”
Reviewer says they love the brand and will continue using company.
“I love the brand,I will continue to ship with you.”
Reviewer appreciated samples, quick arrival, and great selection.
“My purchase arrived quickly and was in perfect condition.”
Ordering was easy and perfume arrived quickly smelling wonderful.
“The perfume arrived in two days.”
Everything matched what the company promised.
“Everything is exactly what was promised.”
Fragrance was wonderful and delivery arrived sooner than expected.
“Delivery was sooner than expected.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perfume.com is an online store for fragrances and related accessories. It sells designer and niche perfumes in multiple bottle sizes and travel formats. Shoppers can browse scent categories, open product pages, and check out through a standard online cart. The company ships to customer addresses and offers support channels for order questions and account issues.