Reviewers often mention fast shipping, clear product pages, and competitive prices. Many describe helpful staff and simple returns for routine problems. Some report major breakdowns, including missing shipments, wrong items, or refunds that take too long. A small number mention sizing problems, a strong odor, or items that didn’t match the listing.
Examples from available reviews (Nov 2021 – Mar 2026).
High quality gear, good prices, fast delivery, and easy returns.
“High quality gear at good prices, fast delivery, easy returns...great company”
Customer never received the shock and got no reply to email.
“I never received the shock.”
Pants sizing was incorrect and return/shipping costs were frustrating.
“The biking pants were great, but the sizing was off by quite a bit”
Received wrong product and refund delayed after return receipt.
“Sent me the wrong product. After 4 days of them receiving my return, still no refund.”
Customers often say staff help with choosing parts and handling returns. Several reviews describe quick help in-store or online with fit and installation questions. A smaller group reports refusals or slow progress when returns or refunds come up.
Many reviewers point to competitive pricing, discounts, and strong deals on parts and gear. Several link the low prices with on-time delivery as part of the value. Only a few say the price didn’t meet expectations for certain items.
Buyers frequently describe an easy checkout and steady, fast delivery. Many say packaging and product descriptions are accurate and easy to follow. A minority report orders that never arrived or shipments that came with the wrong items, which derailed the purchase.
Most reviews say products are well made, match the listing, and fit as expected. A few mention sizing mistakes, a lingering musty smell, or items that fell short of expectations. Rare comments also claim the reviews are fake.
Several reviewers appreciate clear shipping costs, delivery estimates, and proactive shipping updates. Others say emails went unanswered or non-delivered items weren’t confirmed. Overall, communication ranges from solid order updates to serious gaps in follow-up.
Many reviews describe smooth orders with quick delivery and returns that worked as expected. Other accounts point to major problems, including missing items, wrong deliveries, and refunds that took too long. The feedback splits between consistently positive purchases and a clear pocket of fulfillment or return failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: March 2026
Good service, fair pricing, and accurate product descriptions.
“Good service, fair pricing and product is as described. What’s not to like?!”
They helped with returning the wrong part; staff were very helpful.
“They were great with helping me to return it.”
Pants sizing was incorrect and return/shipping costs were frustrating.
“The biking pants were great, but the sizing was off by quite a bit”
High quality gear, good prices, fast delivery, and easy returns.
“High quality gear at good prices, fast delivery, easy returns...great company”
Ordering was easy and shipping cost and delivery estimates were transparent.
“Online ordering was easy with the shipping cost and delivery estimate were very transparent.”
Reviewer appreciated the discounts offered.
“Appreciated the discounts!”
Affordable rim delivered in four days; reviewer was happy.
“Affordable mtb rim delievered in 4 days. Happy with the experience.”
Customer never received the shock and got no reply to email.
“I never received the shock.”
I received the ordered item quickly.
“Received what I ordered quickly.”
Products were great and carefully packaged.
“Great products carefully packaged.”
They had the needed item, ordering was easy and delivery fairly quick.
“Had what I needed, easy to order, delivery fairly quick.”
Parts suited perfectly, arrived fast and in good condition.
“Parts were perfect for a great price”
Good service though delivery was slightly delayed due to snow.
“Good service. Delivery was a little late due to the snow in Jan. and Feb.”
Quick international shipping and great customer communication.
“Quick shipping (and overseas!). Great customer communication.”
Product appears well-made and was delivered on time.
“Product seems well made and was delivered on time.”
Helmet fit issues and reviewer expects to pay return shipping without label.
“I feel there should be a return label sent.”
Reviewer found excellent prices and services.
“Excellent prices and services”
Website has good selection, fast shipping, and good prices.
“Great website and selection, fast shipping and good prices.”
Received wrong product and refund delayed after return receipt.
“Sent me the wrong product. After 4 days of them receiving my return, still no refund.”
They were attentive to order shipment.
“Attentive to order shipment”
They accepted my return and helped me get what I needed.
“They accepted the return and helped me get what I needed.”
Great product that fits perfectly.
“Great product. Fits perfectly.”
They were helpful ordering a pump and it arrived quickly.
“Planet cycle were very helpful when I need to order a pump.”
They told me new inner tubes were sufficient and installed them quickly.
“Thought I needed to replace tires and I was told all I needed was new inner tubes”
Good products, service, return policy, and overall experience.
“Good products, good service, good return policy, good experience.”
Found great deals and recommends checking Cambria.
“Always check Cambria for stuff in your search.”
They provided good service and reasonable pricing.
“Good service, price.”
Transaction was smooth with no problems.
“Transaction was nice no problem at all”
Ordering was easy and order arrived promptly.
“Easy.... Order came promptly”
Claims of falsified reviews and item was not as advertised.
“Their reviews are all falsified.”
Delivery was quick and items were well packaged.
“Quick delivery. Well packaged.”
Pedals shipped timely, received as promised with good pricing.
“My pedals were shipped in a timely manner and were received as promised.”
Product was delivered on time at a decent price.
“Product delivered in a timely fashion. Decent price.”
Overall it was good but reviewer doesn't recall details.
“its was good, don't remember much about the experience”
Shipped fast, items as described; would buy again.
“Shipped fast and was as described.”
Parts match description, arrive on time, priced competitively.
“Parts are always as described and arrive on time.”
Shoes fit but arrived with a persistent musty smell.
“shoes smell musty, like they were stored in a damp basement.”
Customer reports not receiving the pedals.
“I have not received the pedals.”
Reviewer is pleased with everything.
“Great, pleased either way everything”
Stopped by, replaced tire after valve failed; shipping was fast.
“Base/side of the valve gave out”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Planet Cyclery sells bicycle parts, accessories, and cycling gear. Customers order through its online store, with payment and shipping handled during checkout. Product pages show specs, prices, and shipping estimates to support comparisons. Support is available through the usual contact options for returns and order questions.