Reviewers often mention fast shipping, clear product pages, and competitive prices. Many describe helpful staff and simple returns for routine problems. Some report major breakdowns, including missing shipments, wrong items, or refunds that take too long. A small number mention sizing problems, a strong odor, or items that didn’t match the listing.
Examples from available reviews (Nov 2021 – Mar 2026).
High quality gear, good prices, fast delivery, and easy returns.
“High quality gear at good prices, fast delivery, easy returns...great company”
Customer never received the shock and got no reply to email.
“I never received the shock.”
Pants sizing was incorrect and return/shipping costs were frustrating.
“The biking pants were great, but the sizing was off by quite a bit”
Received wrong product and refund delayed after return receipt.
“Sent me the wrong product. After 4 days of them receiving my return, still no refund.”
Customers often say staff help with choosing parts and handling returns. Several reviews describe quick help in-store or online with fit and installation questions. A smaller group reports refusals or slow progress when returns or refunds come up.
Many reviewers point to competitive pricing, discounts, and strong deals on parts and gear. Several link the low prices with on-time delivery as part of the value. Only a few say the price didn’t meet expectations for certain items.
Buyers frequently describe an easy checkout and steady, fast delivery. Many say packaging and product descriptions are accurate and easy to follow. A minority report orders that never arrived or shipments that came with the wrong items, which derailed the purchase.
Most reviews say products are well made, match the listing, and fit as expected. A few mention sizing mistakes, a lingering musty smell, or items that fell short of expectations. Rare comments also claim the reviews are fake.
Several reviewers appreciate clear shipping costs, delivery estimates, and proactive shipping updates. Others say emails went unanswered or non-delivered items weren’t confirmed. Overall, communication ranges from solid order updates to serious gaps in follow-up.
Many reviews describe smooth orders with quick delivery and returns that worked as expected. Other accounts point to major problems, including missing items, wrong deliveries, and refunds that took too long. The feedback splits between consistently positive purchases and a clear pocket of fulfillment or return failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: March 2026
Seller refused return or store credit despite item not fitting correctly.
“We cannot accept the return”
I have ordered from Planet Cyclery several times and have never been disappointed. I have ordered tires, tubes, and other cycling gear. Everything has always arrived promptly and the quality of the products are top notch. My recent was a cable guide and I am very impressed. The shipping was very fast and the item was in perfect condition when I received it. I was appreciative of the fast service as I was in the middle of a project and needed the part as soon as possible. I had some questions about a product and they were more than happy to answer my questions and provide me with the information I needed to make an informed decision. I'm a happy customer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Planet Cyclery sells bicycle parts, accessories, and cycling gear. Customers order through its online store, with payment and shipping handled during checkout. Product pages show specs, prices, and shipping estimates to support comparisons. Support is available through the usual contact options for returns and order questions.