Many buyers say their orders shipped quickly and the custom jigsaw puzzles printed well. Several customers got free replacements for missing or damaged pieces. A noticeable group describes customer support as unresponsive and says refunds were denied for defective or undelivered orders. Multiple shoppers also report surprise import or brokerage fees at delivery.
Examples from available reviews (Aug 2012 – Mar 2026).
Puzzle delivered efficiently and missing pieces promptly replaced by customer service.
“They quickly responded and apologized, then offered to resend a complete puzzle.”
Puzzles arrived quickly with excellent picture and piece quality.
“The quality of the puzzle pieces and fit is perfect.”
Order never arrived and customer service refused to issue a refund.
“Never received it. Customer service refused to issue me a refund.”
Unexpected customs brokerage fee charged on delivery caused refused delivery.
“UPS demand an exorbitant "customs brokerage" fee $29.”
Customers often mention quick processing and that missing pieces are usually replaced. Another cluster says refund and cancellation requests were turned down. Complaints about order reversals and refusals to refund show up most often in service-related interactions.
Many reviewers call the puzzles reasonably priced and good for gifts. Separate reviews repeatedly flag billing problems, including unexpected customs or brokerage fees and occasional duplicate shipping charges. In low-scoring reviews, those surprise fees lowered the sense of value.
Most buyers find the ordering process and photo upload simple and easy. A smaller but recurring set asks for stronger image scaling and cropping tools, plus an order-confirmation or edit step before printing. A few reports mention errors with saved selections and incorrectly entered shipping addresses.
A large share of reviews praise bright prints, clean cuts, and sturdy pieces that fit well. Several low-rated reviews cite blurry printing, thin cardboard, and repetitive piece shapes that make the puzzle harder to build. Complaints focus mainly on image quality and how uniform the pieces feel.
Some customers say support replied quickly with clear, helpful guidance that fixed the issue. Many others describe slow or missing email replies and no phone option. The most common communication gaps involve unanswered messages and defect or refund requests that never get resolved.
Reviews split between strong satisfaction with how the puzzles look and how orders are fulfilled, and strong frustration with unresolved service and billing issues. Positive accounts highlight successful photo-to-puzzle results and gift giving. Negative accounts focus on support breakdowns and unexpected charges at delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (13) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Fast processing and delivery with good product quality.
“Processing and delivery is so fast!”
Customer service gave helpful guidance; puzzles arrived on time and high quality.
“PuzzleYOU customer service provided very specific, accurate, and timely guidance which worked perfectly”
Puzzle image blurred, pieces thin, and pieces did not fit well.
“imagery was blurred, pieces weren’t very thick and had a hard time getting the pieces to fit properly.”
Borders were blurry and customer service refused satisfactory remedy.
“they said the best they would offer is a 30% discount on my next order.”
Good puzzle quality and prompt, courteous customer service replacing missing piece.
“They responded promptly. They were very courteous and professional.”
Two orders produced beautiful puzzles and responsive customer service.
“both came out beautiful. The customer service was prompt and accommodating.”
Exact photographic puzzle arrived quickly and prompted another order.
“It was an awesome exact puzzle from photograph and arrived very soon!!!”
Quality not sharp and customer support slow or unreachable by phone.
“Their quality is not good/sharp.”
Unexpected customs brokerage fee charged on delivery caused refused delivery.
“UPS demand an exorbitant "customs brokerage" fee $29.”
Unexpected import duties charged and company did not disclose overseas shipping.
“there are additional import fees charged before you can receive your puzzle.”
Puzzle delivered efficiently and missing pieces promptly replaced by customer service.
“They quickly responded and apologized, then offered to resend a complete puzzle.”
No phone support and slow email response left customer frustrated with puzzle.
“First there is no phone number to speak to anyone.”
Missing piece and promised customer contact never occurred, causing distress.
“Customer service said they would be in contact in 1-2 business days, that was over a week ago.”
Customer service found order and is sending replacement; quality otherwise good.
“customer service helped look up the order and is sending a replacement”
Order was easy and fast, but puzzle was frustratingly difficult to assemble.
“The puzzle pieces themselves have very little variation in shape.”
Picture was blurry and multiple contact attempts received no response.
“I have contacted puzzleyou.com at least 6 times now over 2 weeks and no response.”
Order never arrived and customer service refused to issue a refund.
“Never received it. Customer service refused to issue me a refund.”
Puzzle was enjoyable though image came out slightly dark.
“The puzzle came out a little dark so the next time we order we will lighten the image a bit.”
Customer service unresponsive; reviewer does not recommend purchasing.
“Terrible customer service. They don't respond if you have an issue.”
Very fast printing and shipping with consistently high-quality puzzles.
“PuzzleYou’s service is TRULY freaky fast and TRULY high quality.”
Company did not disclose tariff fee; customer paid large customs charge.
“At no point during the checkout process did the company disclose that their product was subject to additional customs or tariff charges.”
Ordering and uploading the picture was extremely easy and successful.
“Ordering and uploading the picture for the puzzle was extremely easy.”
Puzzles arrived quickly with excellent picture and piece quality.
“The quality of the puzzle pieces and fit is perfect.”
Puzzle had clean cuts and good overall quality despite matte finish.
“The pieces are cleanly cut, and no pile of cardboard dust along with them in the box.”
Easy site design and excellent final product quality impressed buyer.
“was 💯 thrilled with this buy, a gift for my mom.”
Wife enjoyed the family-photo puzzle, especially assembling with grandchildren.
“My wife loved the family pictures on the puzzle.”
Repeat customer pleased but wanted order confirmation or editing option.
“I wish there was a way to edit or have puzzleYou confirm an order before it is printed.”
Multiple orders yielded excellent puzzle quality and happy recipients.
“The quality of the puzzles is excellent, sturdy pieces, vibrant colors, and a beautiful finish”
Puzzle was high quality but website's photo scaling tools need improvement.
“The only big issue I had was scaling the image size to fit with in the box.”
Good price and quality, but site lacks built-in cropping tool.
“My only complaint about the app is that it should have a cropping tool built into it.”
Ordering was easy and puzzles provided family fun despite difficulty.
“Outstanding ordering process and product!”
Good price and photos print out great on puzzles.
“Price is good, picture comes out great.”
Easy to create a commemorative puzzle that arrived quickly and delighted guests.
“easy to create the puzzle on the Puzzle You website.”
Site lacked clear guidance on suitable pictures, leading to poor puzzle result.
“I wish that the site would've given better instructions as to what type of picture to use.”
Happy with process, quality, and value; great gift option.
“Very happy with the process and the quality. Great value.”
Family puzzle from wedding photos became an anniversary highlight.
“It was the hit that brought everyone together.”
Easy order process and good-looking puzzle despite non-HD photo.
“It was an easy task to order the puzzle.”
Cellphone photos produced well-fitting puzzles with quick turnaround.
“Each piece has fitten perfectly exact and locks into place quite well.”
High-quality unique puzzle, recommended as a pleasing gift.
“This is a unique high quality item perfect for the person who has everything.”
Timely delivery and responsive replacement for a missing puzzle piece.
“One of my puzzles had a piece missing and they replaced the whole puzzle with no charge or shipping.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PuzzleYou is an online store that makes custom photo jigsaw puzzles from images customers upload. The site accepts image files and offers several sizes and piece counts for personalized gifts and keepsakes. Each order is printed on cardboard puzzle stock and packaged for shipping within the country or internationally. Customers order through a web interface with image upload, checkout, and shipping notification options.