Many buyers say their orders shipped quickly and the custom jigsaw puzzles printed well. Several customers got free replacements for missing or damaged pieces. A noticeable group describes customer support as unresponsive and says refunds were denied for defective or undelivered orders. Multiple shoppers also report surprise import or brokerage fees at delivery.
Examples from available reviews (Aug 2012 – Mar 2026).
Puzzle delivered efficiently and missing pieces promptly replaced by customer service.
“They quickly responded and apologized, then offered to resend a complete puzzle.”
Puzzles arrived quickly with excellent picture and piece quality.
“The quality of the puzzle pieces and fit is perfect.”
Order never arrived and customer service refused to issue a refund.
“Never received it. Customer service refused to issue me a refund.”
Unexpected customs brokerage fee charged on delivery caused refused delivery.
“UPS demand an exorbitant "customs brokerage" fee $29.”
Customers often mention quick processing and that missing pieces are usually replaced. Another cluster says refund and cancellation requests were turned down. Complaints about order reversals and refusals to refund show up most often in service-related interactions.
Many reviewers call the puzzles reasonably priced and good for gifts. Separate reviews repeatedly flag billing problems, including unexpected customs or brokerage fees and occasional duplicate shipping charges. In low-scoring reviews, those surprise fees lowered the sense of value.
Most buyers find the ordering process and photo upload simple and easy. A smaller but recurring set asks for stronger image scaling and cropping tools, plus an order-confirmation or edit step before printing. A few reports mention errors with saved selections and incorrectly entered shipping addresses.
A large share of reviews praise bright prints, clean cuts, and sturdy pieces that fit well. Several low-rated reviews cite blurry printing, thin cardboard, and repetitive piece shapes that make the puzzle harder to build. Complaints focus mainly on image quality and how uniform the pieces feel.
Some customers say support replied quickly with clear, helpful guidance that fixed the issue. Many others describe slow or missing email replies and no phone option. The most common communication gaps involve unanswered messages and defect or refund requests that never get resolved.
Reviews split between strong satisfaction with how the puzzles look and how orders are fulfilled, and strong frustration with unresolved service and billing issues. Positive accounts highlight successful photo-to-puzzle results and gift giving. Negative accounts focus on support breakdowns and unexpected charges at delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (13) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Homemade photos converted into well-constructed, accurate puzzles.
“Th puzzles have been well constructed and excellent representations of the pictures sent.”
Ordering system rearranged selections and shipping address was incorrect.
“their system did not save the changes how I wanted”
Customer was charged shipping twice, once by company and again by UPS.
“So the shipping you’re paying the company isn’t real, it’s just more pocketed money for them.”
Customer reported terrible customer service with 1000-piece puzzle.
“Terrible customer service.”
My daughters' "Puzzle Party" theme was going to be a tiara and puzzles. I did not want the puzzle pieces to be the main source of decoration for the party, so I decided to make a few puzzles out of foam with collages of pictures from magazines and print-outs. Their collage puzzles design sets come in shapes and sizes to fit every child's personality! The themes range from pop culture to animals, and it was something I was certain that I would find something resonating with my child’s birthday. I recommend the company because for everyday fun Puzzleyou.com was the perfect solution!
Ordering issues and unhelpful customer service led to lost confidence.
“When I emailed with customer service they were unhelpful and pretty much told me too bad.”
Company refused to refund when customer canceled one of two puzzles.
“They would not refund my money when I told them I only wanted one puzzle of the same subject, not two.”
Produced defective puzzles and refused satisfactory refund, causing aggravation.
“they refused to refund even though 95% of the puzzle pieces were black”
Order charged and shipped despite cancellation; refund denied.
“they proceeded to charge my account and ship the order.”
Large puzzle had similar piece shapes and blurry print, causing assembly problems.
“pieces were cut identical and could fit in multiple places.”
Puzzle was blurry; company refused refund and offered only discount.
“Offered me a 25% off my next order.”
Received a high-quality custom puzzle quickly with great service.
“Great service and professional quality!”
Puzzle arrived very quickly from overseas despite a delay.
“the speed in which it was delivered is great!”
High-quality, fast-produced puzzle with excellent order tracking.
“i have never seen such a tracking before, it´s just genious!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PuzzleYou is an online store that makes custom photo jigsaw puzzles from images customers upload. The site accepts image files and offers several sizes and piece counts for personalized gifts and keepsakes. Each order is printed on cardboard puzzle stock and packaged for shipping within the country or internationally. Customers order through a web interface with image upload, checkout, and shipping notification options.