Shoppers often mention helpful staff by name and a wide range of team apparel in stores. Many reviews also describe online-order and post-purchase problems, including late shipments, returns that never get processed, and messages that go unanswered. Reviews disagree on pricing. A smaller group flags quality issues such as jersey numbers peeling and emblems coming off.
Examples from available reviews (Mar 2021 – Mar 2026).
Edwin and Sarah provided warm, knowledgeable service that made the visit memorable.
“we were treated like people, not just customers.”
Company ignores customer emails and phone calls repeatedly.
“They basically ingnore your email and phone calls”
Jersey numbers began failing after washing; I returned it for exchange.
“The numbers are failing.”
Reviewer found prices outrageous and customer service nearly nonexistent.
“the prices are now outrageous, and the customer service--which used to be a strong point--is practically nonexistent.”
Many reviews praise store associates by name and describe patient, knowledgeable help finding items. Several mention quick checkout, easy in-store returns, and employees doing more than expected. A smaller number report rude behavior, refusal to follow up, or staff being too intrusive during visits.
Many reviewers describe the prices as reasonable and point to good deals on team merchandise. Others say the prices are high or outrageous and tie value concerns to a cluttered store feel. Overall, shoppers’ views on pricing differ by person and location.
Multiple reviews describe stores as clean and organized, with broad team selections that lead to extra purchases. Some shoppers mention tight aisles, limited sizing on certain items, and missing options for specific college teams. Atmosphere and selection shape many of the strong in-store experiences.
Fewer reviews focus on product quality than on service or communication, but they include both positives and defects. Several shoppers report good-quality purchases and fair pricing on team outfits. Others mention jersey numbers failing, emblems detaching, and worries about possible counterfeit tags.
The main wave of negative feedback points to breakdowns in order and post-sale communication, including slow processing, canceled or backordered items with no notice, and customer messages that get ignored. Multiple reviews also describe returns that never get processed, billing or shipping mistakes, and slow or absent support responses. These problems show up repeatedly across review sources.
In-store visits often earn positive feedback for staff help and selection. Online and post-purchase experiences more often end with unresolved orders, refunds, or product problems. Many reviews come back to that gap between strong in-person service and weak follow-through after the sale.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Jersey numbers began failing after washing; I returned it for exchange.
“The numbers are failing.”
Customer service delays left parts of the order missing and prices high.
“I still don’t have half of my order for my husband’s birthday”
Nicholas helped place an online order professionally and knowledgeably.
“He was extremely knowledgeable and so professional.”
Edwin and Sarah provided warm, knowledgeable service that made the visit memorable.
“we were treated like people, not just customers.”
Store was organized, clean, and staffed by friendly, helpful associates.
“Store was organized, clean and full of friendly, helpful associates.”
Returns were received but no credit or replacement has been processed.
“My returns were received on Jan 12 yet no credit or replacement has been processed.”
Employees were helpful while shopping for a birthday present for a child.
“Had a great experience there”
Jason at the West Towne location was friendly and very helpful.
“Jason at the west Towne location was friendly and very helpful”
Large merchandise store with extensive KC team goods and generally good prices.
“Prices were good,”
The team and atmosphere were described as wicked awesome.
“Wicked awesome team and atmosphere”
No greeting and restroom refusal caused the reviewer to leave without purchasing.
“was not greeted or acknowledged”
An out-of-stock order wasn't automatically cancelled and required customer follow-up.
“Would have given this 5 stars had the system cancelled the order and refunded”
Staff were outstanding, very helpful and courteous; shopper got everything wanted.
“The staff outstanding and was very helpful and courteous.”
Associates were helpful and friendly, and the selection was wonderful.
“The associates were helpful and friendly and the selection was wonderful.”
Amazing store with incredible selection; purchased more than planned.
“The selection was incredible.”
Amanda went above and beyond to locate and secure the requested hoodie.
“She definitely went above and beyond.”
Huge store for local souvenirs and sports merchandise with reasonable prices.
“The price is reasonable.”
Clean store with friendly clerks and an awesome manager; worth the drive.
“clean, friendly clerks and awesome manager.”
They received a receipt for a purchase they did not make.
“I never bought anything from you”
Large merchandise selection; associate was helpful and checkout was quick and efficient.
“Check out was quick and efficient!”
Great store and staff, but lacking TVs playing games to elevate experience.
“Only thing it is lacking is TV's playing games!”
First-time shopper found staff very nice and helpful, purchased Brewers swag.
“the two young ladies working were very nice, helpful”
With limited time, staff were great and options were excellent.
“The staff is great and the options are amazing.”
Purchased hoodie but staff said their system couldn't look up the order number.
“their system isn't capable of doing so.”
Found everything wanted with great selection and superb service.
“Found everything I was looking for.”
Reviewer found prices outrageous and customer service nearly nonexistent.
“the prices are now outrageous, and the customer service--which used to be a strong point--is practically nonexistent.”
Visited while traveling wanting to get merchandise for son.
“I'm in TX, OK and MO a lot”
Lots of variety, but price points are high and the store can feel cluttered.
“Price points are high”
Staff were courteous and patient while the reviewer decided what to buy.
“very courteous and patient with me”
Staff directed reviewer to a specific item; store had good service, selection, and decent prices.
“Most helpful!”
Ryan and associates were patient and kind helping an 8-year-old choose an Eagles jersey.
“Ryan and his associates were incredibly helpful”
Employee greeted me kindly at a well-stocked sports store.
“an employee kindly greeted”
Order showed 'waiting to be picked up' and remained delayed.
“waiting to be picked up from the shipper”
Good selection and friendly staff, though some prices seem high.
“Some of the prices can be high”
Warm welcome and well-stocked Pittsburgh fan shop, missing my dog's size.
“It is incredibly well stocked for any fan of Pittsburgh”
Friendly staff and good selection of Pennsylvania sports team gear.
“Good store friendly staff and good selection of PA sports teams”
Spent over $100 but cashier refused to provide a paper receipt.
“couldn't get a paper receipt because the store was "out of paper.”
Large selection and fair pricing, but store layout feels cramped.
“The store was a little difficult to get around due to lots of stock.”
Manager Kari provided friendly, patient assistance while I shopped.
“She was super nice, patient while I was”
Store had great selection but employees were cold and unhelpful.
“it felt like I was more of a bother than a customer.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rally House is a retail chain that sells licensed team apparel and fan gear. It offers jerseys, hats, hoodies, souvenirs, and other sports-themed items in stores and online. Locations typically stock merchandise for pro and college teams along with a range of fan accessories. The website lists store locations and product categories and supports online orders and in-store pickup.