Customers often praise Rugs.com for a simple website and a wide rug selection. Many point to low prices, frequent sales, and free shipping. Most buyers say the rugs are good quality and come back to buy again. A smaller share mention delivery problems, rugs that didn’t match the photos, and slow refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer finds great selection and value, and ordering is easy.
“Great selection and value, easy to order.”
Rug is great quality and company provides excellent customer service.
“The rug is of great quality.”
Rug does not match the picture and is very low quality.
“This rug looks nothing like the picture.”
Rug was poor quality and refund has not arrived after three weeks.
“the quality was poor and not worth the amount I paid.”
Many reviews mention fast shipping and responsive customer support. Several customers say the team fixed order issues and made returns easy. A few reviews describe delivery trouble, including rugs shipped folded and refunds that took longer than expected.
Shoppers regularly call out competitive prices, sales, and free shipping. When talking about value, many reviewers mention that photos and colors matched what arrived. Positive comments about pricing outweigh complaints, which tend to come up when quality falls short or the description doesn’t match.
Reviewers often describe the website as easy to navigate and quick to use. Customers highlight useful filters, the site keeping their place while browsing, and a smooth checkout process. Several also mention convenient payment options and decor guidance.
Many buyers say the rugs hold up well, the colors look right, and they’ve purchased again because of the quality. A smaller but noticeable group report rugs that looked different from the photos or arrived with damage or creases. Those issues often lead to returns or refund requests.
Several reviews mention quick order confirmations and fast replies from customer service. Some reviewers also like seeing both positive and negative reviews and clear feedback on product pages. Complaints about communication appear less often than praise.
Most reviews describe a smooth experience from browsing and choosing to delivery. Repeat customers and multiple orders come up often. A smaller group report problems tied to mismatched products, delivery handling, or slow refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Website is easy to shop and offers helpful decor matching tips.
“site gives good tips on decor matches and mismatches”
Reviewer finds great selection and value, and ordering is easy.
“Great selection and value, easy to order.”
Easy website navigation, quick responses, and excellent selections impressed reviewer.
“quick responses and quick confirmations”
Shopping is easy according to a repeat customer.
“Easy shopping”
First-time shopper found site easy to navigate and prices reasonable.
“The online site was easy to navigate and offered a lot of variety”
Shipping was fast and the product matched its description.
“Fast shipping, product is as described.”
Customer praises excellent service and easy free return after ordering wrong size.
“Excellent customer service.”
Rug purchased fit perfectly and was good quality; buyer orders another.
“it is good quality.”
Repeat customer finds rugs beautiful and ordering easy.
“Rugs are beautiful.”
Rug is great quality and company provides excellent customer service.
“The rug is of great quality.”
Customer service promptly resolved a rug pad slipping issue and issued credit.
“Customer service handled it promptly”
Process was quick and easy according to reviewer.
“Quick and easy”
They prefer Rugs.com for excellent quality, pricing, and customer service.
“Quality, pricing and customer service are all excellent.”
Site preserves browsing position, enabling frustration-free viewing of many pages.
“the page immediately re-loads to exactly where I left off”
Repeat buyer praises prices, quality, reliable shipping, and easy website.
“You can't beat their prices”
Easy site with many choices, great prices, and anticipation for purchase.
“Easy and lots to choose from. Great prices.”
Customer received assurance about return eligibility and appreciated free delivery.
“Free delivery and what more can you ask?”
Reviewer finds the process efficient and easy.
“Efficient, easy”
Reviewer loves selection and found online purchase super easy.
“Love their selections, and super easy online purchase!”
Customer enjoys shopping and perceives prompt delivery as a gift.
“receiving their prompt delivery is like receiving a gift every time.”
Ordered on family recommendation, no issues so far, delivery expected by 2/5.
“Orderd on family recommendation.”
Rug looks great and complements the dining room setup well.
“Great looking rug.”
Repeat buyer likes the quality and prompt, on-time arrival.
“I like the quality and they arrived on time.”
Longtime buyer praises prices, accurate colors, and easy return when needed.
“rugs come true to color in photos”
Ordering process was excellent; waiting for delivery to assess runner quality.
“Ordering procedure excellent.”
Multiple purchases yielded happiness with quality, appearance, and shipping.
“have been very happy with quality, appearance, and shipping.”
Reviewer notes wonderful choices and easy access to sizes, colors, materials.
“easy access to sizes, colors, materials”
Regular buyer praises consistent quality, variety, and great experience.
“company never disappoints!”
Website provided all needed information; reviewer awaits rug arrival to review.
“Web site gave all info I wanted for my purchase.”
Reviewer appreciates transparent reviews and that negatives are addressed with solutions.
“they showed both positive & some negative reviews”
Reviewer expresses strong positive sentiment and love for it.
“Great, I love it”
Repeat customer has purchased seven cafe rugs and experienced no problems.
“Never had a problem.”
Product is good quality, affordable, and website is easy to use.
“Good quality, very affordable, website easy to use”
Wide variety of styles available to choose from.
“Lots of styles to choose from”
Ordering process is easy and processing was quick.
“Easy ordering and processing was a snap.”
Rug does not match the picture and is very low quality.
“This rug looks nothing like the picture.”
Rug was delivered folded causing persistent creases; customer struggled to fix them.
“you should NOT Fold - instead of Roll - a larger rug.”
Customer highlights great pricing and free shipping, awaiting product arrival.
“Great pricing and free shipping to boot!!”
First-time buyer awaiting delivery to determine company honesty and reliability.
“can’t say until I get merchandise”
Reviewer appreciates that the company accepts Venmo payments.
“I’m glad they take Venmo”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rugs.com is an online store that sells area rugs, runners, and outdoor rugs. The site lists rugs by size, material, color, and room use so shoppers can compare choices. Each product page includes photos and written details to help customers decide. Orders are placed on the website, where customers use checkout tools to pay and set up delivery.