Customers often praise Rugs.com for a simple website and a wide rug selection. Many point to low prices, frequent sales, and free shipping. Most buyers say the rugs are good quality and come back to buy again. A smaller share mention delivery problems, rugs that didn’t match the photos, and slow refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer finds great selection and value, and ordering is easy.
“Great selection and value, easy to order.”
Rug is great quality and company provides excellent customer service.
“The rug is of great quality.”
Rug does not match the picture and is very low quality.
“This rug looks nothing like the picture.”
Rug was poor quality and refund has not arrived after three weeks.
“the quality was poor and not worth the amount I paid.”
Many reviews mention fast shipping and responsive customer support. Several customers say the team fixed order issues and made returns easy. A few reviews describe delivery trouble, including rugs shipped folded and refunds that took longer than expected.
Shoppers regularly call out competitive prices, sales, and free shipping. When talking about value, many reviewers mention that photos and colors matched what arrived. Positive comments about pricing outweigh complaints, which tend to come up when quality falls short or the description doesn’t match.
Reviewers often describe the website as easy to navigate and quick to use. Customers highlight useful filters, the site keeping their place while browsing, and a smooth checkout process. Several also mention convenient payment options and decor guidance.
Many buyers say the rugs hold up well, the colors look right, and they’ve purchased again because of the quality. A smaller but noticeable group report rugs that looked different from the photos or arrived with damage or creases. Those issues often lead to returns or refund requests.
Several reviews mention quick order confirmations and fast replies from customer service. Some reviewers also like seeing both positive and negative reviews and clear feedback on product pages. Complaints about communication appear less often than praise.
Most reviews describe a smooth experience from browsing and choosing to delivery. Repeat customers and multiple orders come up often. A smaller group report problems tied to mismatched products, delivery handling, or slow refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer praises selection and product descriptions and recommends the site.
“Great selection and product description.”
Longtime customer finds excellent quality, quick shipping, and highly recommends.
“The rugs are of excellent quality.”
Customer found a suitable carpet among many material, design, and size options.
“Rugs.com provided a variety of choices”
Website is easy to navigate and offers great rug options.
“Easy to maneuver the website”
Customer loves the company and finds ordered rugs beautiful.
“I have ordered several rugs from Rugs.com and they’re all beautiful.”
Ordering from the site is very easy.
“Very easy to order”
Site is easy to use, selection strong, and customer got a 50% sale.
“I even caught a 50% off sale and free shipping.”
Reviewer praises selection, pricing, free shipping, and easy website navigation.
“Great selection and price. Free shipping.”
Reviewer states that ordering is easy to complete.
“ease of ordering”
Placing the order was easy; awaiting service and delivery performance.
“Placing my order was easy.”
A 9 by 12 orange rug is all I wanted to make my living room look good. I searched for the Rugs.com website, and they had a wide range of products and favorable terms. The most appealing were the modes of payment, free shipping for all returns, and 24-hour customer service. I was also encouraged by the customers' reviews on their website. And I thought, why not place my order. I paid via MasterCard. I was very eager and couldn't wait to see my rug. The delivery was timely. It was also well packed but the quality was poor and not worth the amount I paid. I returned it for a refund instead of an exchange. It is now 3 weeks and no refund yet. Not even sure I will get my money.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rugs.com is an online store that sells area rugs, runners, and outdoor rugs. The site lists rugs by size, material, color, and room use so shoppers can compare choices. Each product page includes photos and written details to help customers decide. Orders are placed on the website, where customers use checkout tools to pay and set up delivery.