Technicians often get high marks for showing up on time, knowing their work, and fixing problems. Many customers say parts arrived when promised, matched correctly, and installed without hassle. Another recurring set of reviews describes canceled appointments, technicians who never arrived, and parts that were not shipped or stayed on backorder. Automated service tools and slow refunds add to the frustration.
Examples from available reviews (Nov 2021 – Feb 2026).
Technician was fast and arrived early.
“Great technician was fast n early”
Parts worked great for the customer.
“they worked great!”
Multiple no-shows left reviewer without an oven for three weeks.
“Two appointments and three weeks without an oven.”
Parts listed as in stock were actually backordered; refund required credit card help.
“SCAM site. They list parts “in stock” but they’re not.”
Reviews frequently call field technicians professional, knowledgeable, and efficient, and some name specific technicians and what they did. Another large set of reviews describes repeated cancellations, long waits with no repair, and warranty visits that never resolve the issue. These breakdowns often leave major appliances out of service for extended periods.
Some customers mention competitive part prices and billing that felt clear and straightforward in one-on-one interactions. Others describe high base labor fees, surprise charges, or paid diagnostics that did not lead to a fix. Pricing disputes show up less often than service and communication complaints, but they appear on both the positive and negative side.
Several reviewers describe easy ordering, correct part matches, and simple do-it-yourself installation. Many more say the site showed items as in stock and then switched them to backorder, and that canceling the purchase was not possible. Multiple customers report having to file credit-card disputes to get their money back.
Many reviews praise genuine parts that fit properly and worked as expected after installation. A smaller but noticeable group reports defective parts, damaged packaging, or items that looked used instead of new. Those complaints usually come alongside problems with ordering or returns.
Automated scheduling and AI-style replies often draw complaints about not reaching a person and about missed or unexplained appointment changes. A few reviews point to helpful customer-service agents by name, but those mentions are limited compared with complaints about automation. Updates on refunds and order status repeatedly come up as a weak spot.
Overall feedback splits sharply between good technician visits and frustrating company processes. Customers praise individual repairs and correct parts. Criticism focuses on cancellations, failed fulfillment, and automated support that keeps people from reaching a live agent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Reviews (20) · consumeraffairs.com (10) · Reviews (1) · Quotes shortened · As of: February 2026
Technician was fast and arrived early.
“Great technician was fast n early”
Technician was knowledgeable and thorough during the assignment.
“The technician was very knowledgeable and thorough when completing the assignment.”
Technician explained diagnosis, ordered part, and scheduled return visit.
“Charlie was kind and courteous during his service call.”
Service did not arrive on time and product remained unserviced.
“Nothing Came in time”
Parts arrived quickly and technician installed them promptly and knowledgeably.
“Parts came in quick installation was done quickly.”
Technician Brian was good but prior no-shows and AI support failed.
“there were three no-show appointments, prior to Brian.”
Standing order failed this year and the part arrived many weeks late.
“The part finally arrived many weeks later than in previous years.”
Dishwasher stopped working after service and AI could not locate appointment.
“it's just AI agents now.”
Technician was on time, fixed problems, and was pleasant.
“On time, fixed problems and pleasant”
Extremely friendly technician; reviewer would like them to return.
“This is an amazing person.”
Technician was professional but labor costs exceeded expected amount.
“he was very professional”
Repeated missed appointments, AI-driven messaging, and inability to reach humans.
“Never a human.”
Reviewer called the service 'Knowledgeable'.
“Knowledgeable”
Rob was professional, knowledgeable, patient, and went above and beyond.
“Rob was awesome professional, knowledgeable, patient & went above & beyond to try to to get this freezer working properly”
Subscription reliably delivered every six months with advance notification.
“my subscription arrives every 6 months as scheduled.”
Multiple no-shows left reviewer without an oven for three weeks.
“Two appointments and three weeks without an oven.”
Technician missed multiple time windows and AI support was unhelpful.
“Very bad service. They cannot be trusted.”
Paid for repair and parts later became unavailable; diagnostic fee not refunded.
“I should not have to pay for something that I have no control over.”
Repeated no-shows and wide time windows left refrigerator unrepaired.
“They don’t knock, have yet to fix my refrigerator and give a window of 8am to 5pm!!!”
The technician provided great service overall.
“The technician was great.”
Service technician was friendly and knowledgeable.
“Friendly and knowledgeable service tech.”
Excellent technician but company delays and damaged parts left refrigerator unrepaired months.
“I have been without a refrigerator for 7 months”
Technician arrived as scheduled, diagnosed issue, and checked for replacement part.
“He arrived when the app said to expect him.”
Shipments were consistently on time without missed deliveries.
“He never missed a shipment to my house.”
Parts worked great for the customer.
“they worked great!”
Replacement ice maker failed within months and support refused replacement.
“The ice tray split into 2 pieces in less than two months of use.”
Part arrived early, packaged correctly, original, and was easy to install.
“It is definitely the orginal part.”
Only AI bot responses initially; human later contacted to check order.
“There is no customer service.”
The microwave door latch arrived quickly.
“Item came quickly”
Automated ordering failed but human associate ensured fast shipment and good service.
“The automated order process didn’t work well at all but the human associate did a nice job.”
Part was in stock and shipped quickly with no issues.
“They had my part in stock and shipped quickly.”
Received exactly the ordered part within a reasonable time.
“Exactly the part I ordered and arrived in a reasonable amount of tim”
Water filter was simple to install and ordering was easy.
“The water filter was fairly simple to install myself.”
Ordering was easy, representative helpful, and part arrived next day.
“The ordering process was very easy.”
Original GE part arrived intact and at a great price.
“great price and the part was an original GE part.”
Part fit well and was delivered quickly.
“Part fit great and fast delivery.”
Honest communication, excellent product, and competitive pricing.
“Good, honest communication. Excellent product. Reasonable (competitive) price.”
Part fit perfectly and arrived on time.
“Part fit perfectly and arrived on time.”
Received correct parts a few days late with little delay communication.
“I just wish there was feedback when the order was known there was going to be a delay.”
Part was rare, delivered on time, and met needs.
“It was just what I needed and I couldn’t find it anywhere else.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sears is a national retailer and service provider for home appliances and parts. It sells replacement parts through an online catalog and in retail stores. Sears Home Services schedules in-home technicians for repairs, installations, and warranty work. The website lists part numbers, diagrams, and compatibility details by appliance model. Customers can buy parts, book service visits, and check warranty or protection-plan terms.