Some customers describe fast delivery, low prices, and books that match expectations. Many reviews mention orders arriving wrong, damaged, or missing items. Several buyers recount repeated efforts to get refunds or corrections that still didn’t fix the problem. Overall feedback shows both clear wins and frequent breakdowns in fulfillment or support.
Examples from available reviews (Dec 2021 – Mar 2026).
Fast shipping, excellent like-new book quality, and low prices.
“Fast shipping, excellent (like-new) book quality, and unbeatable prices.”
Quick delivery, honest condition descriptions, good deals and variety.
“They have a variety of options and they are honest about the condition of the book.”
Three of four books received and multiple emails about missing book went unanswered.
“I emailed 3 different times over a 2 to 3 week period and have yet to receive a response.”
Book arrived with odor and pen markings throughout, unacceptable condition.
“it was full of purple pen underlining.”
Many reviews describe wrong items being sent, shipping notices with no delivery, and orders marked as shipped that never went out. Several customers say they were told to pay return shipping or received partial refunds with no explanation. A small number of reviewers report getting full refunds and coupons as compensation.
Some buyers point to low prices and good savings, with books arriving in better-than-expected condition. Others say the listed condition grade didn’t match what they received, which lowered the value for them. A few reviewers mention coupons or partial refunds meant to make up for poor condition.
Some orders arrived quickly with tracking that matched the delivery. Many other reviewers report missing items, out-of-stock notices after purchase, and tracking that stopped without a timely fix. A minority say they eventually got replacements or refunds, but only after repeated follow-up.
Multiple reviews describe books arriving with stains, pen marks, torn or loose pages, and broken bindings. Several customers say grades like “Very Good” or “Good” overstated the actual condition of the book they received. A limited number of reviewers report copies that looked like new or better than expected.
Many reviews describe no reply after multiple attempts to reach the company, including emails that went unanswered or appeared blocked. Some customers say they eventually got a response and a refund after repeated outreach, while many did not. A few reviewers mention clear, timely support replies.
Ratings split at the extremes: some shoppers report smooth, inexpensive purchases, while many others describe fulfillment and service problems that never got resolved. That gap between high-rated smooth orders and low-rated problem orders shows up across topics. Buyers may get an easy transaction—or end up in a long back-and-forth to settle the issue.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received a softcopy instead of the hardcopy ordered and return costs apply.
“I ordered and paid for the hardcopy but recieved a softcopy.”
Fast shipping, excellent like-new book quality, and low prices.
“Fast shipping, excellent (like-new) book quality, and unbeatable prices.”
Book arrived with odor and pen markings throughout, unacceptable condition.
“it was full of purple pen underlining.”
Received a library copy despite listing, and support refused to address it.
“Got a library copy with stamps, stickers, and an adhesive plastic covering on the covers.”
Children's board book arrived damaged with liquid-stuck pages and unreadable condition.
“Several pages had dark liquid fluid spilled on them and were stuck together so badly it was impossible to separate them!!”
One book received was incorrect and the seller has not responded to inquiries.
“I have not gotten a response back after I've inquired about this matter.”
Requested cancellation and refund immediately but received no reply or refund.
“The only response I received was the next day and it simply said, "Order has been processed".”
Requested immediate cancellation and refund but never received the refund or responses.
“So, if you order something and you change your mind, do not expect any refund for you.”
Seller claims books are good but actually sells unusable books.
“This seller constantly lies to the customers.”
They sent wrong books, offered credit or return, then stopped responding.
“I'm stuck with books I don't want and have been beat out of the money I paid for books I didn't get.”
Three of four books were out of stock despite receiving a shipping notice.
“three of the four books I ordered were out of stock”
Three of four books received and multiple emails about missing book went unanswered.
“I emailed 3 different times over a 2 to 3 week period and have yet to receive a response.”
Missing book not responded to and other orders arrive in worse condition than listed.
“no response and out the book and the money.”
Books were listed as Very Good but arrived in only acceptable condition.
“Both times the books were listed as "Very Good" and at best they are "Acceptable".”
There was an invoice error and customer service would not correct it.
“There was an error on my invoice.”
Paperback labeled Very Good fell apart at the spine into three detached sections.
“Received a soft cover book that fell apart from the spine”
They sent the wrong book, asked me to pay return shipping, then stopped responding.
“They wanted me to pay to return the book in order to get a full refund.”
Book arrived dilapidated and the 20% discount offered was insufficient.
“The book that I received was dilapidated and also did not match the image of the book that I ordered.”
They sell worn-out books and ignore refund requests, even blocking customers.
“They're in the business of selling garbage.”
After requesting an address update they promised a refund then refused reimbursement.
“I was assured they would issue a refund .Then they refused to reimburse me”
Did not receive all books and six contact attempts went unanswered.
“I have tried to contact them 6 times with no response”
Order was refunded without explanation or prior notice, causing inconvenience.
“it had been refunded, without any explanation or notice.”
Order returned and company blocked emails, leaving refund status unclear.
“All my emails to the company are blocked with the message that they are suspected as spam”
They created shipping confirmation but never mailed the order and mishandled refunds.
“SecondSale never actually put my order in the mail”
One book was out of stock but they issued a full refund and a coupon.
“They are so kind and gracious to give us a full refund and give us a coupon for 15% off our next purchase.”
Quick delivery, honest condition descriptions, good deals and variety.
“They have a variety of options and they are honest about the condition of the book.”
Only three of four ordered books arrived and service requests go unanswered.
“you can order cheap books from this site but no guarantee they'll actually come and their customer service is ABSOLUTELY TERRIBLE!”
Order tracking stalled and SecondSale provided no timely resolution, missing books for class.
“I don't have my books, nor has the tracking status changed.”
Book arrived falling apart and stained; company initially didn't respond.
“It was literally falling apart, and stained with who knows what.”
Book arrived with writing, torn and bent pages; condition listing was misleading.
“it arrived with writing in it, torn pages, and bent pages.”
Ordered two mini books but only one was sent and refund wasn't posted promptly.
“they sent 1”
Multiple items missing from two orders and only a partial refund issued without explanation.
“They don't answer messages and they have multiple complaints on their ebay page.”
DVD set advertised included both DVDs but only one was received.
“DID NOT receive both dvd's.”
Received none of the ordered books and daily emails over five days went unanswered.
“I was sent an order that contained none of my books.”
Unable to change or cancel orders and support failed to respond to multiple issues.
“Zero feedback.”
Package never delivered and the seller provided no response to inquiries.
“the package I ordered was never delivered at all and I received no response from SecondSale.”
One of two books missing; multiple contact attempts eventually resulted in a refund.
“I finally received a response and they provided a refund for the missing book.”
Last order contained a yellowed unreadable book with missing pages and no response.
“I've emailed 3x, called Second Sale corporate, posted on social media and have gotten ZERO RESPONSE.”
Book arrived with ripped pages and detached binding; customer service ignored contact attempts.
“The book I ordered in "Good" condition arrived today with ripped pages and the binding completely detached from the cover.”
Received a different book with damaged packaging and no replies to multiple emails.
“I ordered a completely different book than the one they sent me.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SecondSale runs an online store selling used books, textbooks, DVDs, and related media. Each listing includes a condition description, and customers can order items and track shipments. The site takes standard online payments and shows shipping and return choices at checkout. The website also provides corporate contact details, terms of sale, and return policies for customers who need help or want policy information.