Some customers describe fast delivery, low prices, and books that match expectations. Many reviews mention orders arriving wrong, damaged, or missing items. Several buyers recount repeated efforts to get refunds or corrections that still didn’t fix the problem. Overall feedback shows both clear wins and frequent breakdowns in fulfillment or support.
Examples from available reviews (Dec 2021 – Mar 2026).
Fast shipping, excellent like-new book quality, and low prices.
“Fast shipping, excellent (like-new) book quality, and unbeatable prices.”
Quick delivery, honest condition descriptions, good deals and variety.
“They have a variety of options and they are honest about the condition of the book.”
Three of four books received and multiple emails about missing book went unanswered.
“I emailed 3 different times over a 2 to 3 week period and have yet to receive a response.”
Book arrived with odor and pen markings throughout, unacceptable condition.
“it was full of purple pen underlining.”
Many reviews describe wrong items being sent, shipping notices with no delivery, and orders marked as shipped that never went out. Several customers say they were told to pay return shipping or received partial refunds with no explanation. A small number of reviewers report getting full refunds and coupons as compensation.
Some buyers point to low prices and good savings, with books arriving in better-than-expected condition. Others say the listed condition grade didn’t match what they received, which lowered the value for them. A few reviewers mention coupons or partial refunds meant to make up for poor condition.
Some orders arrived quickly with tracking that matched the delivery. Many other reviewers report missing items, out-of-stock notices after purchase, and tracking that stopped without a timely fix. A minority say they eventually got replacements or refunds, but only after repeated follow-up.
Multiple reviews describe books arriving with stains, pen marks, torn or loose pages, and broken bindings. Several customers say grades like “Very Good” or “Good” overstated the actual condition of the book they received. A limited number of reviewers report copies that looked like new or better than expected.
Many reviews describe no reply after multiple attempts to reach the company, including emails that went unanswered or appeared blocked. Some customers say they eventually got a response and a refund after repeated outreach, while many did not. A few reviewers mention clear, timely support replies.
Ratings split at the extremes: some shoppers report smooth, inexpensive purchases, while many others describe fulfillment and service problems that never got resolved. That gap between high-rated smooth orders and low-rated problem orders shows up across topics. Buyers may get an easy transaction—or end up in a long back-and-forth to settle the issue.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Website was professional, easy to place my order and gave me tons of confidence in this vendor whom I had never used previously. Price was better than any other options-- I was able to save quite a bit of money by purchasing my book through SecondSale. Also, my book had tracking info, arrived quickly, and was in better condition than I expected. The packing and the item itself are both impressive. This is one of my most satisfactory purchases. I was happy with them, and was happy to support a business in my state. Would definitely recommend this company ! Keep up the good work SecondSale!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SecondSale runs an online store selling used books, textbooks, DVDs, and related media. Each listing includes a condition description, and customers can order items and track shipments. The site takes standard online payments and shows shipping and return choices at checkout. The website also provides corporate contact details, terms of sale, and return policies for customers who need help or want policy information.