Many customers applaud Serena and Lily for well-made, style-forward home furnishings and say they buy again. Reviews often mention easy shopping and dependable delivery. A smaller but noticeable group reports defects and service promises that were not kept, which lowered satisfaction.
Examples from available reviews (Dec 2021 – Mar 2026).
Repeated orders show the reviewer is always impressed by the quality.
“I've ordered from S & L multiple times and am always impressed by the quality.”
Reviewer says wallpaper quality is horrible and warns against purchasing.
“Do NOT purchase wallpaper”
Delivery was successful during a snowstorm and staff were communicative.
“Great delivery in difficult weather”
Customer was charged extra and not provided promised installation.
“they will install while in reality they did not”
Reviewers often commend delivery and how orders are handled. Many mention shipments arriving on time and deliveries completed even in tough conditions. Design advisors and store staff get specific praise for helping with ordering and logistics.
Shoppers frequently say they get good value when they buy during sales and when choosing certain furniture and decor. Several reviewers link planned repeat purchases to promotions. One account describes an added charge and an installation promise that did not happen.
Customers call the website quick and easy to use, with a smooth online checkout. Many also describe pleasant in-store shopping and say the style matches what they want. A small number mention fit and sizing problems with bedding and pillowcases.
Most reviews praise workmanship, sturdy materials, and appealing design across bedding, furniture, and dinnerware. A separate set of negative reviews points to issues such as torn duvet covers, faulty wallpaper, paper fan fronds, and strong chemical smells. These complaints cover multiple product types and stand in contrast to the larger group of positive quality comments.
Customers often describe staff as helpful and responsive, with timely order updates. Free fabric samples and direct contact with advisors come up as useful before buying. One review notes a promised service that was not completed and required follow-up.
Most reviewers report a satisfying, style-aligned experience and say they return to buy again. The strongest praise focuses on product look and support from staff. Reviews show a split between broad enthusiasm and a smaller number of serious complaints about defects and fulfillment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Sheets are generously sized but pillowcases are too small.
“The sheets are generously sized - almost too large”
Delivery was successful during a snowstorm and staff were communicative.
“Great delivery in difficult weather”
Reviewer says wallpaper quality is horrible and warns against purchasing.
“Do NOT purchase wallpaper”
Duvet cover and bedding degraded significantly within one year.
“the duvet is literally so ripped apart”
Company offers quality products that are durable, though somewhat expensive.
“Customer Service is excellent.”
Consistently provides quality products that exceed expectations.
“Serena and Lilly consistently provide quality products that exceed expectations.”
Design advisor was helpful, responsive, and assisted with ordering and delivery.
“Design advisor Julie Chung was wonderful to work with.”
Bought end tables and lamp on sale and is pleased with quality.
“The price was great because of the sale!”
Store representative assisted ordering and ensured timely delivery.
“AJ" pleasantly answered the phone.”
Fan fronds were paper rather than the advertised material.
“The fans fronds are PAPER.”
Product has great quality and beautiful design.
“Great quality and beautiful design.”
Found well-made, classy furnishings and continued returning.
“classy and well made furnishings, beddings, throw pillows and rugs”
Reviewer praises the brand's quality and aesthetic.
“Quality and aesthetic”
Dinnerware shipped securely, appears high quality and performs well.
“They are even prettier in person and look and feel like high quality.”
Repeated orders show the reviewer is always impressed by the quality.
“I've ordered from S & L multiple times and am always impressed by the quality.”
Bought chairs and a coffee table for a beach house and purchased more items.
“I bought two chairs about 4 years ago and a coffee table.”
Wallpaper and fabrics are beautiful, orders arrive carefully and as described.
“I have used their wallpaper in several rooms in my home and they are perfect.”
Website is fast and user-friendly, offering high-end styles.
“Fast and user friendly website.”
Christmas decorations had a seaside feel and purchased seamlessly with quick delivery.
“Beautiful Christmas decorations with a natural, seaside feel”
Initial purchases were great and reviewer plans to order more during coupons.
“So far great will be ordering a lot more stuff”
Products are excellent quality and customer service is outstanding.
“Serena and Lily represent excellent quality of inventory”
Offers fresh, simple styles and solid value across products.
“Solid value for furniture, wallpaper, decor...”
Reviewer reports the item is great.
“item is great.”
Products are luxurious, high quality, and timeless.
“Luxury and quality and timeless style all in one!”
Merchandise is high quality and website is user-friendly.
“High quality merchandise with a user friendly website.”
Sheets and duvet emitted chemical smell and remained very wrinkled.
“The items came with such a strong chemical smell”
Free fabric samples make recommending options easier.
“Offering free fabric samples makes it easier to recommend options”
Shopping experience has been consistently top-notch with quality service.
“Shopping with Serena & Lily has always been a top notch experience for me.”
Ordering online was easy and delivery was first-rate.
“Delivery is first rate, too!”
Reviewer loves the brand's style and uses it in multiple homes.
“I absolutely LOVE Serena and Lilly!!!!!”
Reviewer states Serena and Lily has exceptional quality.
“Excepcional quality!!”
Reviewer says the pieces are great.
“Great pieces!”
Reviewer found exactly what they were looking for.
“Finding exactly what I was looking for”
Orders have been on time without issues for about twenty years.
“Every single shipment has been on time and no issues.”
Shopping with Serena and Lily is always a pleasure.
“Always a pleasure with Serena and lily!”
Products are excellent and the reviewer loves the bedding.
“The products are always excellent and exquisite.”
Items are beautiful, unique, exclusive, and customer service is great.
“Their items are very unique and exclusive!”
Purchases are easy and the products are beautiful.
“Easy to buy, beautiful products.”
Website is great and products are perfect for gifting.
“Great website and style-perfect for gifting”
Bought chandelier and wallpaper that fit perfectly, with a sale discount.
“The Biscayne Chandelier made out of coco shell slivers was the perfect fit for the space”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Serena and Lily is a U.S. home furnishings brand selling furniture, bedding, rugs, wallpaper, lighting, and decorative accessories. It runs an e-commerce site and physical showrooms. Product pages share design details, materials, and room inspiration to help shoppers compare options. The company also provides customer support and optional design consultations for choosing items and planning projects.