Reviewers like Shoppe Apparel for low prices, frequent sales, and a site that’s easy to shop. Many others say orders never arrive, deliveries go to the wrong place, and refund requests go nowhere. Views on quality vary, from well-made items to products that don’t match the photos. Overall, feedback splits between strong recommendations and serious service complaints.
Examples from available reviews (Nov 2021 – Mar 2026).
Order never arrived and inquiries were ignored.
“I have not received my order.”
Received broken bed and app provided no real customer support.
“not a single help from app just auto messages and robotic call center.”
Site offers bargains and great buys, highly recommended.
“This website is like a treasure of bargains and great buys.”
Website is intuitive with extensive product variety and low prices.
“The website is intuitive, and the product variety is extensive.”
Low-rated reviews mostly focus on fulfillment problems such as missing packages, shipments sent to the wrong place, and COD-related fraud. Several reviewers say sellers or carriers don’t help and that there’s no clear way to escalate issues. Some customers describe consistently fast delivery and quick fixes, but those comments sit alongside the complaints.
Many positive reviews point to bargains, seasonal discounts, and the customer rewards program as the main reasons the prices feel worth it. Multiple reviewers recommend the site for low pricing and frequent promotions. A small number of comments say the same items cost less elsewhere.
Many shoppers describe an intuitive website, a mobile layout that works well, and straightforward account management. Reviewers also mention frequent product updates and a wide selection that keeps browsing interesting. A minority report limited payment options for foreign cards.
Quality feedback varies widely. Some customers praise the materials and construction, while many complaints mention wrong sizing, poor fabric, and items that look different from the photos. Reviews repeatedly include both very good and very poor quality experiences.
A major negative theme is customer service that doesn’t respond, relies on automated replies, or runs into language barriers that block resolution. Other reviews describe quick confirmations, helpful staff, and regular promotional messages. Low-rated feedback repeatedly mentions no replies or support that can’t be reached.
Reviews split sharply between high ratings tied to price and ease of use and low ratings tied to missing orders and support that doesn’t help. Repeated praise for deals and site usability appears alongside reports of scams and unresolved issues. This divide shapes how people talk about service, communication, and product quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (49) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order never arrived and inquiries were ignored.
“I have not received my order.”
Paid for eleven items but received nothing and no refund.
“NOT RECEIVED ANYTHING”
Product differed from photos and was poor quality, returns were difficult.
“Do not buy any merchandise from ShopperApparel - They are professional scam”
Received item sold under another retailer for much lower price.
“the IDENTICAL jumpsuit for $30.”
Paid for shoes but never received them or refund.
“They never sent the shoes”
Express shipping was delayed and customer service was unresponsive.
“No one ever answers the phone or return calls.”
Website offers good clothing deals and offers.
“Best website for clothing deals & offers”
Reviewer is pleased with service and shops frequently.
“I'm glad I found shoppeapparel”
Found fashionable items and received fast shipment.
“The Shipment was so fast.”
Site offers bargains and great buys, highly recommended.
“This website is like a treasure of bargains and great buys.”
Reviewer feels emotionally connected due to supportive customer team.
“a great emotional connection as a customer with their customer team support.”
Always receives prompt order confirmations and quick processing.
“I always receive prompt order confirmations.”
Seasonal sales offer large discounts across many products.
“They have amazing seasonal sales that offer incredible discounts on a wide range of products.”
Product quality has generally impressed the reviewer.
“the quality of their products has always impressed me.”
Reliable service and quality products earned the reviewer's trust.
“This store has earned my trust with their reliable service and quality products.”
Rewards program gives points redeemable for future discounts.
“The customer rewards program is fantastic.”
They regularly update offerings, keeping shopping fresh and exciting.
“I love that they regularly update their product offerings.”
Return policy is excellent and returns process is hassle-free.
“The return policy is excellent.”
Store offers a diverse product range, serving as one-stop shop.
“This ecommerce store offers a diverse range of products.”
Shipping is consistently fast and reliable for this store.
“This store has consistently provided fast and reliable shipping.”
Product quality is inconsistent with some misleading descriptions.
“the quality of the products I received was inconsistent.”
Website is intuitive with extensive product variety and low prices.
“The website is intuitive, and the product variety is extensive.”
Customer service representatives are friendly, helpful, and knowledgeable.
“The customer service representatives are friendly, helpful and knowledgeable.”
Website is intuitive and offers extensive product variety.
“Shopee Online LTD has revolutionized my shopping experience.”
Reviewer received regular updates on offers and promotions.
“I received regular updates on new offers and promotions, making shopping more exciting.”
Issues were resolved quickly and efficiently for smooth shopping.
“Any issues I've have been resolved quickly and efficiently, ensuring a smooth shopping experience.”
Website is responsive and works well on mobile devices.
“The website is responsive and works well on my mobile devoice”
No minimum order requirement allows flexible shopping.
“There's no minimum order requirement”
Managing account is easy and convenient for tracking orders.
“Managing my account is easy and convenient”
Received broken bed and app provided no real customer support.
“not a single help from app just auto messages and robotic call center.”
Product failed and customer service was unreachable, app inaccessible.
“Customer service is impossible to talk to.”
Received unlabeled supplement material and refund process was difficult.
“It's almost impossible to get your money refunded”
Customer service did not respond to a simple return request.
“after 10 days they are not responding.”
Foreign users face payment and refund limitations on the platform.
“you can not use a foreign creditcard”
Item missing from delivery and customer service failed to refund.
“The customer service is missing at all.”
Seller experienced discriminatory platform behavior and unfair business practices.
“The employees are racist, corrupt and speak Thai only.”
Seller refused return and Shopee customer support was unhelpful.
“the published phone # but it is not in operation.”
Orders arrived to carriers but were not delivered, causing refunds.
“avoid delivery with J&T express they are not professional at all.”
Delivery was misdirected and customer support only responded in Thai.
“goods not delivered in reception as requested”
Experienced C.O.D scam and Shopee refused meaningful help.
“I will not order from Shopee again, ever.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shoppe Apparel is an online clothing retailer selling apparel, footwear, and accessories through its website and mobile app. The store shows product pages with photos, size details, and prices for single items and seasonal collections. Customers order through a standard checkout and can use common payment methods. The company ships through third-party couriers and offers customer service channels for returns and questions.