Reviewers often describe SKIMS pieces as soft and comfortable, with an app and checkout that feel simple. Many mention fast shipping and quick fixes when problems come up. Several shoppers also point to sizing and fit that change from style to style and across collaborations. Some complaints focus on customer support that doesn’t respond and on delivery or return problems that never get resolved.
Examples from available reviews (Dec 2021 – Mar 2026).
App is easy and membership benefits like free shipping are appreciated.
“I appreciate the free shipping, free returns, and easy access to purchase history”
Customer service resolved a broken product quickly and satisfactorily.
“They were quick to solve the issue and find a solution that made us both happy.”
Customer service was slow and unresponsive about a lost shipment refund.
“Absolute woeful customer service.”
Underwear arrived with pubic hair; partial refund issued.
“Massive pubic hair on underware when arrived.”
Customer service runs in two very different directions. Some reviews mention quick, helpful agents who handle damaged items and exchanges. Others describe slow or silent support, refunds that don’t arrive, and delivery disputes left open.
Many buyers feel the price makes sense because of the shaping, comfort, and flattering fit. Another set of reviews says the cost didn’t match the durability or construction in their orders.
Shoppers often call the website and mobile app easy to use, with a smooth checkout. At the same time, inconsistent fit and sizing shows up across several items and a few collaborations, which makes sizing choices and returns harder.
Most comments focus on soft fabrics, comfortable bras, and loungewear that feels well made. A smaller group reports weak construction, durability issues, and one contamination incident that needs attention.
Order confirmations and shipping updates are often described as fast and clear. Several reviews mention packages marked delivered but not received, plus return-credit updates that are late or unclear and slow down fixes.
Many customers say they keep coming back for the comfort and style. But big problems with fit consistency and service breakdowns leave shoppers with sharply split experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Sizing is inconsistent; size S fit inconsistently across items.
“S is too big but one tshirt was too small in s i dont know why”
Customer service resolved a broken product quickly and satisfactorily.
“They were quick to solve the issue and find a solution that made us both happy.”
Customer service was slow and unresponsive about a lost shipment refund.
“Absolute woeful customer service.”
Underwear arrived with pubic hair; partial refund issued.
“Massive pubic hair on underware when arrived.”
Loves SKIMS style but sizing between XS and S varies.
“sometimes sizes vary of the xs and small.”
Reviewer indicates overall satisfaction with everything.
“Everything”
Nike x Skims collaboration fits poorly and disappoints expectations.
“The fits are wack”
Delivery was fast but underwear did not fit reviewer’s body type.
“The underwear doesn’t fit my body type tho.”
Package marked delivered but not received; customer service unresponsive.
“there was no delivery made to my door.”
Product is great and returns or exchanges are easy.
“Great product, very easy to return or exchange.”
Customer service poor and return process unsuccessful after multiple emails.
“The absolute worst customer service of any site I’ve ever dealt with in my life.”
App is easy and membership benefits like free shipping are appreciated.
“I appreciate the free shipping, free returns, and easy access to purchase history”
Gift arrived on time and recipient loved the style and quality.
“Arrived on time, she loved the style and quality.”
Reviewer is a loyal customer and is never disappointed.
“I’m a faithful Skims shopper. Never disappointed”
Customer service responded promptly and provided attentive, helpful support.
“She was so kind, attentive, and completely on top of everything.”
Product is pricey but delivers good shaping performance.
“A little bit pricy but really good shape”
Items were poor quality and returns were hard to process.
“I have bought about 3-4 items and all of them are poor quality”
App is convenient and easy to navigate.
“The app is very convenient and easy to navigate.”
Return credit delayed and customer service was unresponsive and suspicious.
“I feel like this is a scam to get out of giving credits.”
Reviewer expresses strong enthusiasm and love for SKIMS.
“I loveeee SKIMS”
Customer service failed to resolve a misdelivered package promptly.
“they are not responsible for any missing packages that are marked delivered?!”
Fast delivery and quality products met expectations.
“Quick turnaround and great products”
App is easy to use and shipping is fast.
“It’s so easy to use and shipping is fast!”
Long sleeve shirts are soft and frequently worn.
“it’s all I wear and they’re so soft,”
Reviewer found the product amazing.
“Amazing product.”
Collaboration pieces fit well and felt luxurious and beautiful.
“I felt like a goddess when I tried them on together!”
Ordering was easy and delivery was fast.
“Very easy to order and fast delivery”
Products are nice but customer service is subpar and durability poor.
“the customer service has been subpar.”
Products are comfortable and well made, though sizing can vary.
“Their sizes are a little off depending on the fit”
Reviewer says SKIMS equals comfort in style.
“SKIMS equals comfort in style.”
Men's products are comfortable and stylish.
“Love the products for men, very comfortable and great style.”
Loungewear is comfortable, cozy, and made from great material.
“Lounge wear is very comfy and cozy.”
Shipping is very fast and packaging matches brand theme.
“Very fast shipping!”
Skims underwear achieved the reviewer's comfort goal.
“Comfortable underware. Mission accomplished.”
Products were great, though sweatpants were too long for short height.
“the sweatpants were too long”
Website and app were easy to use for a smooth checkout.
“Such an easy website and app to use!”
Products are high quality, comfortable, and flattering.
“The bras feel so good on my skin.”
Reviewer expresses strong affection for the purchase.
“Love it so much”
Orders arrive on time; reviewer relies on brand for underwear.
“My purchases are always on time and this is my go to for underwear.”
Compression and smoothing were effective but the top slid for large chest.
“the top kept sliding down without the straps.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SKIMS is a clothing brand that sells shapewear, underwear, loungewear, and basic wardrobe staples. Kim Kardashian founded the brand in 2019. SKIMS sells direct through its website and mobile app, with materials, care details, and size guides shown on each product page. The range covers bras, underwear, lounge sets, and a men’s line, and the company sometimes drops limited collaborations. SKIMS also offers online customer support for order questions and returns.