Reviewers often say Soccer.com is easy to browse, with a simple checkout and frequent discounts. Many customers mention a strong selection of cleats, jerseys, and accessories. A sizable group describes slow or missing deliveries, long backorders, and customer support that doesn’t help. Several reviews also mention manufacturing flaws, wrong sizing, and items arriving damaged.
Examples from available reviews (Dec 2021 – Mar 2026).
Longtime customer praised merchandise quality and ease of business.
“I love the quality of the merchandise and the ease of doing business with this company.”
Website was easy to navigate and offered discounts and easy points use.
“Website is ease to navigate, great discounts, you can add coupons and use your points easily.”
Long delays and poor team jersey handling left customers without correct sizes.
“Trash customer service and ridiculous lead times.”
Team kits had poor manufacturing, misapplied numbers, and peeling after first wash.
“Horrendous Quality & Experience!”
Shipping and order fulfilment draw the most complaints. Reviews repeatedly mention long wait times, orders marked as shipped but not given to carriers, cancellations, and long customer-service holds. A smaller set of reviews describes good results with expedited shipping and acceptable service.
Customers often point to discounts, coupons, and lower prices as reasons to buy. Reviews mention seasonal sales, stacked promotions, and loyalty perks that keep prices competitive. Negative comments about cost are minimal in the dataset.
Many reviewers praise the navigation, checkout, and sizing guides. They describe quick, intuitive searches and promo codes that apply automatically. A minority report slow search, loading problems, and backorder pages that linger during checkout.
Reviews split between praise for authentic, well-made items and complaints about defects. Some reviewers report legit products and solid craftsmanship. Others describe fabric flaws, numbers applied wrong or peeling, jerseys that snag or tear, and cleats that arrive used or damaged.
Customers often say they don’t get timely updates about delays and that messages go unanswered. Reviews mention backorder dates that keep changing, shipments canceled without notice, and ignored questions. A smaller group also complains about continued marketing emails after bad service experiences.
Reviews show a clear split between high-rated orders and low-rated service problems. Many customers describe smooth shopping and good value, while many others report delayed, damaged, or mishandled orders. That gap leaves customers with very different expectations around reliability and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Expedited shipping failed and orders experienced long lead times.
“Lead times are ridiculous.”
Half of the order never arrived, causing wasted time and expense.
“I received half of the order with a note stating that the second half would be sent separately.”
Order delays despite expedited shipping caused the team to miss a tournament.
“Complete absence of care and service”
Long delays and poor team jersey handling left customers without correct sizes.
“Trash customer service and ridiculous lead times.”
Delivered jerseys were snagged and exchanges were denied, causing extra costs.
“On both occasions our daughters jersey was delivered snagged.”
Team kits had poor manufacturing, misapplied numbers, and peeling after first wash.
“Horrendous Quality & Experience!”
Reviewer warned others to avoid Soccer.com due to poor and disrespectful service.
“Spend you money somewhere else!”
Received used cleats and customer service failed to acknowledge photo evidence.
“Sent me use cleats bottom plate with scuffed up studs were worn down”
Poor service was followed by excessive marketing emails, which annoyed reviewer.
“you will have the gift of being bombarded constantly with their advertising spam.”
Long backorders and poor customer service made reviewer distrust the company.
“They were on backorder > 1 mo which made me question validity of site.”
Order never arrived and customer service was unhelpful about refund.
“I never received my order”
Jersey sizing was inaccurate and material felt low quality.
“Sizes way off.”
Shipping took over eight days, much slower than expected.
“It takes them over 8 days to ship the goods in their inventories.”
Customer service refused to modify order and was unhelpful.
“oh well”
Cleats shipped late and customer service did not respond.
“never received any response.”
Order was delayed, long hold times, and wrong kit was delivered.
“40 minutes of being on hold”
Shipping delayed months and company refused refund after peeling jersey.
“one of the numbers began peeling.”
Company delays orders, leaving children without jerseys for weeks.
“Let children go to games with no jerseys for weeks after orders are placed.”
Return shipping charged and refund had unexpected deduction.
“I looked at my refund and they deducted the amount anyway!”
Uniform ordered three months ago still in shipment with delays.
“it's STILL in shipment.”
This product has been created with excellent craftsmanship!
The three jerseys I ordered were for my son, who is a die-hard football fanatic, because they were going to a friendly match the next weekend with his friends.
They provided excellent customer service and led me through the entire process of making my purchase without any difficulties. I would highly recommend them.
Upon arrival, everything was in excellent functioning order.
It was critical to wrap each piece of clothes individually and in an aesthetically pleasing manner. There are goods accessible that are of superior quality.
The order was finished and delivered within an acceptable amount of time, according to the customer.
The acquisition of this item was not my first buy, and it will most likely not be my last either.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Soccer.com runs an online store focused on soccer gear and apparel. It sells cleats, jerseys, team kits, training equipment, balls, and fan wear across multiple brands. Product pages usually show sizing charts, photos, and spec details to help shoppers choose. The retailer ships to domestic addresses and offers support online and by phone.