Many customers praise Soolinen clothing for its linen and cotton fabrics, fit, and style. Shoppers often mention low prices and wearable designs that match the photos. A sizable number of reviews describe wrong items, refunds being refused, and return requests going unanswered. Overall, experiences split between product satisfaction and unresolved service problems.
Examples from available reviews (Nov 2021 – Mar 2026).
Dress differed from ad and returns offered were inadequate due to postage.
“Very bad customer service.”
Received wrong non-embroidered sweater and got no response to photos.
“I have received no response back.”
Order arrived early; blouse is beautiful, well-made, and soft.
“My order arrived faster than expected!”
Purchased over $700, returned items months ago but received no refund.
“i have not received, not one cent back.”
Customers often say they received the wrong item and then hit roadblocks when trying to get a refund. Several describe emails that went unanswered, problems with return forms, and being asked to pay return shipping. A smaller group reports quick, helpful replies from support.
Several reviewers call the prices reasonable and say the cotton and linen pieces offer good value. Others say what arrived looked cheap for the price or seemed like a knockoff. Views on value tend to depend on the material and finish of the item received.
Some customers like the navigation and categories, saying they make items easy to find. A minority mention checkout payment failures and packaging that arrived damaged or heavily creased. Shipping speed was mixed, with some orders arriving early and others later than expected.
Many reviews praise linen pants, breathable fabrics, and well-made tops and jackets. A notable number report synthetic materials, weak stitching, color and size mismatches, and items that look like low-quality replicas. Quality feedback closely tracks what each shopper actually received.
Many reviewers say support did not reply after they sent photos or asked for a return. Some specifically mention multiple unanswered emails or that communication stopped mid-process. A smaller share report fast email responses and issues that were resolved.
Reviews draw a sharp line between high ratings for fit and fabric and low ratings linked to fulfillment and refunds. Some shoppers describe happy repeat purchases, while others report lost packages, missing items, or refunds that never came through. The pattern splits between satisfaction with the product itself and frustration with the after-sale process.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Dress differed from ad and returns offered were inadequate due to postage.
“Very bad customer service.”
Received wrong non-embroidered sweater and got no response to photos.
“I have received no response back.”
Item looked great despite initial size concerns for short stature.
“It looks wonderful.”
Previously positive purchases but now cards are being rejected at checkout.
“Now credit cards are being rejected.”
Sweater arrived in two weeks, soft knit and matches the photo.
“It came in two weeks, is made out of nice, soft knit, and looks exactly like the photo.”
Purchased over $700, returned items months ago but received no refund.
“i have not received, not one cent back.”
Received cheap knockoff bag, refund refused and only small credit offered.
“what I got was completely different Knock Off so so cheap it smelled a plastic.”
Customer service responds quickly and overall purchases fit well and delight.
“Emails are always answered and quickly.”
Dresses differed greatly in color, size, and style and were unacceptable.
“Everything is wrong the color, the size, the style.”
Fabric was synthetic, cheap, and the garment looked like a sack.
“The fabric was nowhere like linen”
Ordered several items, found quality excellent and delivery acceptable.
“I have always found the quality excellent”
Received wrong shoe color and struggle to get the company to correct error.
“I have been struggling to get them to solve the discord”
Beautiful, stylish, budget-friendly clothes with good fit after adapting sizing.
“Opening the package is Christmas every time!”
Package marked delivered but stolen; company refused to refund the customer.
“it was gone before u arrived home.”
Clothing is beautiful and reasonably priced.
“The clothing is beautiful and quite reasonable.”
Unable to cancel order, items low quality and materials unclear.
“this is not a reputable company.”
Received items far from ordered and communications were unintelligible.
“Beware: this company is a SCAM.”
Coat didn't match description and customer service didn't respond to return request.
“I emailed them but never got a response.”
Paid via PayPal but never received the dress or any communication.
“I never recieved the dress I ordered”
Site categories and concise descriptions made finding items easy.
“Categorizing specifics such as lace and retro, etc. made it easy to find the products I was looking for.”
Tote fits laptop and essentials, simple chic design suitable for work.
“It's the perfect size for my laptop and daily essentials.”
Received wrong bag, faced long delivery and poor return handling.
“they sent the wrong bag.”
Pants are well-made, true to size and versatile.
“They are well-made, fit true to size”
Paid for three dresses but one never arrived and refund issues occurred.
“Only 2 were delivered.”
Linen pants are comfortable, flattering, and feel high-quality.
“The linen pants are a dream!”
Order took long, customer service responded and items matched descriptions.
“it did take a long time to receive my order”
New jacket has an effortlessly cool vibe and elevates outfits.
“My new jacket has an effortlessly cool vibe”
Paid $54 for a sweater that looks cheaply made like $19 item.
“it looks like a 19.00 sweater from Roses”
Top has great style and soft cotton but color differs slightly.
“Just the color is just a little different from the website photo.”
Received poor quality items; returns expensive and refund was partial.
“They refunded me just 41.00”
Top made from cotton/linen feels breathable and excellent quality.
“It's great to find a store focused on cotton and linen.”
Liked items but cannot return or exchange due to ignored emails.
“Unable to get a response after 5 emails.”
Pants are comfortable with good cut and fabric, arrived slightly late.
“They just arrived a bit later than the estimated delivery date.”
Return attempts unanswered and return paperwork in Chinese prevented return.
“Didn't answer my emails.”
Order arrived early; blouse is beautiful, well-made, and soft.
“My order arrived faster than expected!”
Received a different stained dress and was told to pay return shipping.
“The dress I received looked absolutely nothing like the dress I ordered.”
Linen pants were comfortable and looked put-together for sightseeing.
“They were super comfortable for sightseeing”
Hats arrived creased and damaged; dresses poorly made and no response.
“Hats were not packaged in a box but just wrapped in plastic”
Found clothing comfortable, stylish, and receiving many compliments.
“My new dress is comfortable, stylish, and gets tons of compliments.”
Pants are fantastic with great fit and breathable fabric.
“The pants I ordered are fantastic - great fit and the fabric is light and breathable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Soolinen is an online clothing retailer that focuses on linen and cotton pieces for everyday wear. The range includes dresses, pants, tops, sweaters, outerwear, and accessories such as bags and hats. Product pages show photos and offer category filters to help shoppers browse by style and fabric. Customers can place orders online and contact support with questions about orders and returns.