Many customers like Spring Step footwear for comfort, appealing style, and solid workmanship. Store visits often mention helpful sales staff and fast in-store exchanges. Several reviews describe major problems with online orders, including wrong items, duplicate charges, and slow refunds. Some reviewers also report product breakage such as heels coming off, seams tearing, or leather peeling.
Examples from available reviews (Sep 2018 – Mar 2026).
Multiple pairs are comfortable, attractive, and durable.
“Every one is comfortable, looks great, and lasts.”
Consistently great service, stylish shoes, and perfect fit.
“Always great service! Always cute styles! Always perfect fit!”
Charged twice then order canceled; customer service hadn't refunded.
“My credit card was charged Twice and they cancelled my order”
After three wears both heels detached and shoes failed.
“The third time both heels came off.”
Retail staff often get credit for friendly, knowledgeable help and for fixing problems in the store. Online order handling is uneven: some reviewers mention fast refunds and replacements, while others report cancelled orders, duplicate charges, or deliveries sent to the wrong address. Most service complaints center on fulfillment and return processing.
Many reviewers say the shoes feel fairly priced for the comfort and design. A small number of reviews mention unexpected fees and low-quality items bought at a discount. These occasional billing and value issues differ from the more common view that the shoes offer good value.
Sizing comes up repeatedly, with several reviewers saying the shoes run small and lead to exchanges. Many customers describe an easy online checkout and useful information on the website. Exchange timing is inconsistent: some swaps are quick and smooth, while others drag on and frustrate buyers.
Many reviews highlight comfort, attractive styling, and sturdy build across boots, sandals, and slippers. Several reviewers report defects, including heels separating, seams ripping, and top layers peeling after limited wear. Complaints about weak materials focus on certain models rather than the full line.
Many customers describe customer service as quick and polite, with clear updates on special orders. Others report mixed messages, slow refunds, or no fix after reporting worn or incorrect items. Communication feels more dependable in-store than online.
In-store shoppers often report strong satisfaction with the selection, presentation, and service. Online experiences split sharply: some customers get on-time deliveries and easy returns, while others deal with missing orders, wrong shipments, or billing issues. This gap between positive store visits and negative online incidents shapes the divided overall feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Multiple pairs are comfortable, attractive, and durable.
“Every one is comfortable, looks great, and lasts.”
After exchanging for a larger size, shoes fit perfectly and are worn daily.
“Comfortable and cute, I wear them almost every day.”
Charged twice then order canceled; customer service hadn't refunded.
“My credit card was charged Twice and they cancelled my order”
Package delivered to wrong address and company delayed handling the shipping complaint.
“Driver dropped it off at the wrong house.”
Returns and replacements were easy.
“Easy return and replacement.”
Store staff were very helpful and influenced more purchases.
“The staff at the store is amazing.”
Excellent customer service kept reviewer informed through a special order.
“Excellent customer service!”
Friendly staff, varied styles, and frequent compliments create a happy experience.
“Spring Step shoes gives me that special spring in my step!!!”
Company handled an issue well and reviewer was completely satisfied.
“Spring Step rates a five on how they handled it.”
Reviewer’s mother and friends love the comfortable shoes.
“They were comfortable”
Palm Beach store had a great selection of shoes.
“Great selection at the palm beach store!”
Returns take too long and customers resent paying return shipping for exchanges.
“Takes along time to return & we shouldn’t pay return shipping for an exchange due to sizing or fit !”
Prompt customer service and appreciated the shoes' comfort and style.
“Excellent & prompt customer service”
Reviewer found shoes lower quality and had problems returning worn shoes.
“The company has terrible customer service and the quality is very poor now.”
Shoes looked great and matched desired wardrobe colors.
“Great looking shoes with all the colors I’m looking for my wardrobe”
Excellent presentation, service, and product quality exceeded expectations.
“The entire experience shopping with you is amazing.”
Shoes are beautiful but run small; reviewer is returning multiple pairs.
“Your shoes are beautiful”
Shoes are comfortable, available in multiple colors, and delivered quickly.
“Love these shoes. So comfortable.”
Return process was confusing, slow, and lacked clear refund explanations.
“Received a refund for half my purchase price without any explanation.”
Shoes are very comfortable, attractive, and reviewer is happy.
“This is very comfortable I am very happy nice looking”
Shoes are stylish, comfortable, and exchanges were easy and quick.
“They are beautifully designed and extremely comfortable!”
Second pair bought for comfort and stylish summer wear.
“I don’t even feel like I have a shoe on.”
Ordering was easy and website reviews were helpful.
“Easy ordering, nice website, helpful reviews.”
Shoes are beautiful, very comfortable, and service was quick.
“Beautiful shoes, like works of art.”
Shoes were amazingly comfortable and arrived promptly.
“The shoes are amazingly comfortable and they arrived in a timely mannner.”
Non L’Artiste pair ran small and couldn't be returned after wearing.
“They are too small.”
L’Artiste shoes are comfortable and staff provide excellent assistance.
“I LOVE all of my L’ARTISTE SHOE’S!!”
One of two ordered sandals arrived in the wrong size and must be returned.
“one pair is the wrong size and therefor I have to return it.”
Wrong color loafers were sent and replacement process was slow and unhelpful.
“Poor customer service for an error you made.”
Shoes fit perfectly and the order arrived quickly.
“My shoes fit perfectly!”
Slippers were well made and the website was easy to use.
“Slippers are well made.”
Online ordering was straightforward with no issues.
“Straight forward online order process, no issues.”
Shoes were well made and beautiful.
“Well made beautiful shoes!”
Orders arrive on time and shoes usually fit perfectly.
“Order comes on time + shoes usually fit perfectly!”
Consistently great service, stylish shoes, and perfect fit.
“Always great service! Always cute styles! Always perfect fit!”
Great customer service and beautiful shoes receiving compliments.
“Customer service was great.”
Customer service for questions, returns, and exchanges was quick and phenomenal.
“Quick responses with transparency on the process”
Shoes offered comfort and quality for both reviewer and husband.
“Comfort and quality for both myself and my husband!”
Shoes are consistently comfortable and receive many compliments.
“always great comfortable and get many compliments”
Received a quick refund after an order was cancelled for lack of stock.
“Refunded my money quickly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Spring Step Shoes designs and sells women’s footwear under brands including Spring Step and L’Artiste. Its lineup includes sandals, boots, loafers, and slippers, often with artisan-inspired details and leather options. Customers can buy through retail stores and an e-commerce site that lists product details and sizing guidance. Spring Step offers customer support for order tracking, returns, and product questions, and ships orders through its distribution operations.