Many customers like Spring Step footwear for comfort, appealing style, and solid workmanship. Store visits often mention helpful sales staff and fast in-store exchanges. Several reviews describe major problems with online orders, including wrong items, duplicate charges, and slow refunds. Some reviewers also report product breakage such as heels coming off, seams tearing, or leather peeling.
Examples from available reviews (Sep 2018 – Mar 2026).
Multiple pairs are comfortable, attractive, and durable.
“Every one is comfortable, looks great, and lasts.”
Consistently great service, stylish shoes, and perfect fit.
“Always great service! Always cute styles! Always perfect fit!”
Charged twice then order canceled; customer service hadn't refunded.
“My credit card was charged Twice and they cancelled my order”
After three wears both heels detached and shoes failed.
“The third time both heels came off.”
Retail staff often get credit for friendly, knowledgeable help and for fixing problems in the store. Online order handling is uneven: some reviewers mention fast refunds and replacements, while others report cancelled orders, duplicate charges, or deliveries sent to the wrong address. Most service complaints center on fulfillment and return processing.
Many reviewers say the shoes feel fairly priced for the comfort and design. A small number of reviews mention unexpected fees and low-quality items bought at a discount. These occasional billing and value issues differ from the more common view that the shoes offer good value.
Sizing comes up repeatedly, with several reviewers saying the shoes run small and lead to exchanges. Many customers describe an easy online checkout and useful information on the website. Exchange timing is inconsistent: some swaps are quick and smooth, while others drag on and frustrate buyers.
Many reviews highlight comfort, attractive styling, and sturdy build across boots, sandals, and slippers. Several reviewers report defects, including heels separating, seams ripping, and top layers peeling after limited wear. Complaints about weak materials focus on certain models rather than the full line.
Many customers describe customer service as quick and polite, with clear updates on special orders. Others report mixed messages, slow refunds, or no fix after reporting worn or incorrect items. Communication feels more dependable in-store than online.
In-store shoppers often report strong satisfaction with the selection, presentation, and service. Online experiences split sharply: some customers get on-time deliveries and easy returns, while others deal with missing orders, wrong shipments, or billing issues. This gap between positive store visits and negative online incidents shapes the divided overall feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Website orders suffered stock errors, wrong shipment, and delayed refunds.
“I received nothing of what I ordered.”
Purchased at Kohl’s; shoes had vibrant colors, quality workmanship, and fast delivery.
“Love the vibrant colors of the pure leather shoes”
Sandals are comfortable but ran small despite size recommendation.
“They are extremely comfortable and very nice to look at.”
Reviewer found the Mazie shoe poorly made with inferior materials.
“uses an inferior velcro in the place of a buckle.”
After three wears both heels detached and shoes failed.
“The third time both heels came off.”
Discounted boots were poor quality with coming apart stitching and cracked leather.
“the stitching was coming apart.”
Sandals are cute but poorly made; stitching and soles deteriorated.
“they are very cute but not well made.”
Received worn shoes, customer service failed to refund and gave conflicting responses.
“Customer service is deplorable.”
Customer service promptly sent a replacement sandal flower.
“they were able to send me another one!”
Unexpected additional freight fee charged later, causing concern over billing.
“Charged an extra $120 for "Additional Freight Fees”
Customer service was disappointing after receiving ripped brand-new boots.
“Very disappointed in the customer service that I received.”
Two L'Artiste pairs tore in the same spot, suggesting a manufacturing problem.
“they both tore in the exact same spot.”
Reviewer owns several pairs and will continue buying these quality shoes.
“BEAUTIFUL, QUALITY, ARTISTIC SHOES.”
Their customer service is responsive and courteous.
“Always responsive and courteous 😊”
Order never received; reviewer calls it fraud and is contacting the BBB.
“Order shoes never received them fraud contacting BBB”
Reviewer alleges shipment was marked delivered locally despite living across the country.
“THIS PLACE IS A FRAUD.”
Shoes are beautiful and comfortable, boosting reviewer confidence.
“Beautiful, and comfortable shoes.”
Boots' surface layer peeled after limited use and manufacturer refused exchange.
“the top layer of the boot actually rubbed off.”
I had a prolific experience at Spring Step. I ordered for a pair of sandals and from start to finish, I was coordinated with customer support who followed up on my order and ensured that it would be delivered in time for the occasion. Infact, my shoes shipped quickly and arrived on time to my doorstep more than expected! They offer wide variety of styles and colors to choose from and their prices are affordable. The quality of the shoes is good and so far. The packaging was also very nice & the box was too cute to throw away! I will be ordering from them again.
L'Artiste boots are extremely comfortable, cute, and the best they've bought.
“Extremely comfortable (and they have a heel)!”
Shoes are well-made, gorgeous, and reasonably affordable; website and returns are easy.
“gorgeous, well-made, and reasonably affordable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Spring Step Shoes designs and sells women’s footwear under brands including Spring Step and L’Artiste. Its lineup includes sandals, boots, loafers, and slippers, often with artisan-inspired details and leather options. Customers can buy through retail stores and an e-commerce site that lists product details and sizing guidance. Spring Step offers customer support for order tracking, returns, and product questions, and ships orders through its distribution operations.