Many customers praise The Drop Store for low prices, fast delivery, and a broad selection. Reviews often mention quick help from specific staff and orders that arrive as expected. A large share of complaints focuses on missing deliveries, refunds that never get processed, and support lines that go unanswered. Comments on product quality are rare and include both positive and negative experiences.
Examples from available reviews (Nov 2021 – Mar 2026).
Frequent drink orders delivered promptly with good prices.
“the guys are prompt and quick”
Good value and quick delivery with a great spirits range.
“Fantastic value for money”
Customer returned items but did not receive the refund.
“never received my refund.”
Order delayed nearly three weeks with poor customer communication.
“Customer service is near non existent.”
Reviews show two clear service tracks. Some describe fast dispatch, correct orders, and staff who resend missing items. Others report wrong items, split deliveries, and refund requests that stall after multiple attempts.
Several reviewers point to competitive prices, good deals, and access to hard-to-find items. A small number question the value, saying the price felt high for goods they saw as low quality.
Some customers describe smooth purchases and even place repeat orders within a week. Others say delays or partial deliveries left them frustrated and hurt the overall experience.
Only a few reviews comment directly on item condition. Some buyers call the products well made, while a few report pricey items arriving in poor condition or getting no warranty resolution.
Poor communication comes up most often: phone calls go unanswered, tracking updates don’t appear, and messages aren’t returned. A smaller set of reviews mentions clear updates and quick replies from named staff.
Feedback splits mainly around delivery and returns. Positive reviews highlight the range and value. Negative ones focus on items not arriving, refunds left unresolved, and unresponsive support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Found a product unavailable in shops, worthwhile visit.
“great to find a product that's no longer available in the shops.”
Customer received the incorrect product.
“Wrong product sent.”
Order promised 3–5 day delivery but still not received.
“Ordered 22nd jan say 3-5 days delivery”
Frequent drink orders delivered promptly with good prices.
“the guys are prompt and quick”
Reviewer is delighted with their purchase.
“I am delighted with my purchase”
Reviewer reports a perfect purchase and thanks seller.
“Perfect 🤩 many thanks 🤩”
Order split into two shipments a week apart, otherwise good service.
“delivery of our order was split into two”
Wide selection and orders delivered on time.
“Good selection and delivered on time.”
Items shown in stock did not arrive and communication was poor.
“Only for nothing to arrive as of yet.”
Good service and prices; whiskey was mellow tasting.
“great service and prices”
Order delayed internally and not received before Christmas, frustrating.
“Really poor service.”
Supplier unresponsive and shipping carrier shows no goods received.
“DHL tracking indicates they have not received the goods.”
Great price and fast delivery reported by reviewer.
“Absolute bargain and fast delivery.”
Good value and quick delivery with a great spirits range.
“Fantastic value for money”
Reviewer notes communication and service quality.
“Communication and quality of service.”
Reviewer praises consistent great service.
“Great service as always”
Good product range but poor communication and delays over ten days.
“let down by their lack of communication.”
Company refunded missing item and later sent a goodwill replacement.
“refunded me for the little bottle.”
Very happy with service and intends to reorder in future.
“Very happy with the service.”
Some items missing initially but customer service quickly forwarded them.
“customer services forwarded them on quite quickly.”
Customer reports no return policy and cheap product quality.
“No return policy!”
Customer returned items but did not receive the refund.
“never received my refund.”
Returned an ill-fitting order but never received a refund.
“returned and never got a refund”
Customer service phone never answered and stock claims questioned.
“They never answer their customer service phone number”
Reviewer praises selection and helpful customer service advice.
“Best selection of new brands I ever seen.”
Received expensive, low-quality product and no warranty resolution.
“low quality product which was expensive”
Order arrived quickly with clear notifications and secure packaging.
“received my hat in a well packaged box.”
Customer has not received updates and asks about their order.
“Where is my order at I haven’t heard from y’all”
Order delayed nearly three weeks with poor customer communication.
“Customer service is near non existent.”
Order awaiting shipment and customer service unresponsive about refund.
“order is still awaiting shipment.”
Order not shipped and phone numbers are not working.
“both phone numbers they have posted do not work.”
Shirt wrong size and exchange denied due to return timeframe.
“won’t exchange because it’s been 15days.”
Order differed from listing and refund request was refused.
“My order wasn't what I seen online”
Wrong size sent, returned item, and no refund received.
“I sent the pants back and never heard nothing from them at all.”
Responsive staff and authentic products delivered earlier than expected.
“Antonio and Tre responded to all my questions right away.”
Multiple orders fit well and arrived within a week.
“I get what I ordered within a week at the latest”
Received discontinued shoes within a week from retailer, satisfied.
“received them within a week from a retailer.”
Order never arrived and promised refund not received yet.
“Still waiting for my refund”
Reviewer calls site a scam and alleges deleted complaints on social media.
“This place is a scam”
Company lists items they do not actually have in stock.
“They will sell you items they don’t even have.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Drop Store runs an online shop selling consumer goods. The website shows items with descriptions, prices, and availability for online ordering. Customers place orders through the site’s checkout, and the company handles shipping and delivery. The Drop Store provides support channels for order issues and returns. It keeps product listings and inventory feeds updated to manage stock and fulfillment.