Many customers compliment the rug materials, craftsmanship, and how useful the sample kits are for confirming color and fit. The website and ordering process also earn frequent praise for being easy to use and highly customizable. Another group of reviews describes missed deliveries, rugs arriving damaged, and customer service that did not help. Experiences range from smooth white-glove installs to no-shows and unresolved damage claims.
Examples from available reviews (Dec 2021 – Mar 2026).
Rug quality and appearance exceeded expectations; delivery timing was as promised.
“The quality and appearance of my rug is better than expected.”
Customer service and white-glove delivery met expectations for large rugs.
“The white glove service was actually really white glove.”
Rug arrived with hidden damage and customer service refused responsibility.
“we were told they were not responsible and told us we can place duct tape over those spots”
Order delayed six weeks with inconsistent updates and refusal to cancel.
“Do not buy from these guys - terrible customer service.”
Many reviews mention attentive, personal support and white-glove deliveries that went smoothly. A separate set describes late shipments, items arriving damaged, and staff telling customers to fix products themselves or refusing responsibility.
At least one reviewer notes a major price advantage compared with local options for a custom rug. Clear value-for-money comments show up less often than the repeated feedback on quality and service.
Customers often praise the website, sample ordering, and customization tools for helping them choose confidently. Some point to practical issues, including seams placed poorly, rugs too thick to clear doors, rugs sliding on carpet, and looped wool that snags with pets.
Many reviews point to sturdy build quality, patterns lining up well, and finished rugs that match the sample swatches. Fewer complaints mention color mismatches and binding or serge colors that disappointed buyers.
Several customers describe timely updates and clear delivery notices that matched what they expected. Others report slow or inconsistent communication, surprise delivery timing, and incorrect shipments followed by weak follow-up.
Reviews split sharply between many very satisfied customers and a smaller but intense set of problems tied to delivery and how issues were handled. Results seem to vary by order rather than staying consistently good or bad.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Rug quality and appearance exceeded expectations; delivery timing was as promised.
“The quality and appearance of my rug is better than expected.”
Customized rug was half the local price and customer responses were quick.
“the total price was HALF of what I would have paid to purchase it locally and have it bound.”
Rug arrived with hidden damage and customer service refused responsibility.
“we were told they were not responsible and told us we can place duct tape over those spots”
Ordering was easy and the rug matched expectations.
“rug is exactly what I ordered”
Samples aided selection; rug delivered on schedule and looked beautiful.
“The rug is beautiful and better looking than I thought it would be.”
Samples simplified decisions and the custom rug arrived on time and loved.
“Providing samples makes decision making so easy.”
Order exceeded promised timeframe and customer service provided vague responses.
“Terrible customer service and unreliable delivery.”
Reviewer praises the rug but notes it's actually from Revival, not The Perfect Rug.
“The rug is from Revival, not The Perfect Rug!”
Ordered samples, then rug matched details and was high quality.
“The rug is exactly what we wanted and is high quality.”
Ordering a runner pad was easy, fast, and efficient.
“Easy and fast.”
Rug material fits mudroom but seam was placed centrally contrary to request.
“they placed it near the center of the rug instead of near one of the edges as requested.”
Rug matched expectations and was of wonderful quality.
“Beautifully done!! Exactly what I had envisioned.”
Website was easy to use and customer service was attentive.
“when you call, you get personal attention.”
Samples were helpful and the rugs shipped quickly and well protected.
“Being able to get rug samples plus border and pad samples was excellent.”
After delivery rugs arrived damaged and customer service mishandled repairs.
“the company responded by sending me a video instructing me on how to repair it myself.”
Customer service was excellent but the looped wool rug attracts cat damage.
“the customer service was next-level amazing.”
Order delayed six weeks with inconsistent updates and refusal to cancel.
“Do not buy from these guys - terrible customer service.”
Reviewer reports worst service, poor quality, and strict no-return policy.
“absolutely the worst service and worst quality of any online purchase i have made.”
Rug quality was excellent but large-rug delivery lacked white-glove care.
“delivery on rugs over a certain size is a bit lacking.”
Rug color differed significantly from website images, not matching expectations.
“the rug I received is not even close in color to what I ordered.”
Rug matched the order, delivered quickly, and was excellent quality.
“Rug came out exactly as I ordered.”
Ordered samples after initial dissatisfaction and ultimately found a rug they loved.
“I'm thrilled with it.”
Paid for white-glove service but rug was misdelivered and dumped on porch.
“Not exactly the white glove service I paid for.”
Ordering, sampling, and white-glove install were smooth and precise.
“Love the simple order process!”
Customer service was quick and helpful; custom rugs arrived perfectly.
“More than exceeded my expectations.”
Custom rug fit well but delivery occurred several weeks later than expected.
“the delivery did not happen when we expected it to”
Website is easy to navigate with many customization options.
“Easy to navigate website”
Company kept customer informed about delivery dates and rug was loved.
“Thank you for keeping me posted on delivery dates.”
Rug fit perfectly and matched the customer's expectations.
“Fits perfectly in the space I needed it for!”
Tailored custom rug solution with helpful samples and timely delivery.
“The perfect rug is exactly that”
Test rug arrived timely and perfect, website was user-friendly.
“It arrived timely and was perfect!”
Reviewer notes different fabrics perform differently; synthetics clean easier for pet homes.
“The synthetic fabrics seem to clean up easier than other fabrics.”
Two custom odd-sized rugs exceeded expectations after ordering samples.
“they came out great, in fact better than expected.”
Pattern alignment, quality, delivery and customer support consistently met expectations.
“The quality of the rug was excellent and just what we pictured.”
Samples ordering was smooth and materials quality was appropriate.
“It was a smooth and fast transaction for ordering my samples.”
Samples positive and reviewer intends to continue searching with company.
“I think I have found the company I want to work with!”
Custom kitchen rug matched samples and was beautiful and high quality.
“it turned out beautifully.”
Customer service and white-glove delivery met expectations for large rugs.
“The white glove service was actually really white glove.”
Custom-sized stair landing rug was durable, attractive, and a perfect fit.
“The rug is very durable, very attractive, and a perfect fit.”
Rugs arrived quickly with impressive workmanship and beautiful appearance.
“instantly was impressed with the workmanship”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Perfect Rug sells custom and ready-made rugs online. It offers made-to-measure rugs, runners and stair-landing options, plus accessories like pads and binding choices. Customers can order sample kits to check color, material, and edge finishes before committing to a custom order. The site lets shoppers adjust size and borders and offers delivery options, including white-glove installation for large rugs.