Customers often highlight low prices, fast shipping, and items that match the description. Many reviews also mention long delivery delays, missing orders, and support that does not respond. Some customers got quick refunds or replacements after escalating complaints. Most problems relate to fulfillment and after-sales support, not product faults.
Examples from available reviews (Nov 2021 – Feb 2026).
Speaker arrived quickly and in great condition, no issues.
“The speaker arrived quickly and in great shape.”
Best price and a smooth, fast purchase process.
“It was the best price and all the purchase process was smooth and fast”
Order paid but products not delivered and promised refund not provided.
“1000 euro , no products and no refund”
Unable to obtain return label or refund after more than a month.
“I have been trying to get a return label and refund for more than a month”
Many reviews describe customer support that is slow or absent, along with drawn-out returns and refunds. A smaller group mentions polite, quick help and fast refunds once they reached support. Lost parcels and orders cancelled without clear follow-up come up repeatedly.
Customers often point to competitive prices and good value on smart home purchases. Positive feedback links low prices with a smooth, fast checkout. Only a few reviews mention refund amounts that fell short of expectations.
Many shoppers report quick delivery and an easy ordering process. Some mention problems with tracking and automation, such as incorrect payment status and slow status updates. A small number point to compatibility limits for certain products.
Most buyers say items arrived as described and worked well on arrival. A few report receiving the wrong item or finding parts missing. Reviews do not show widespread complaints about product defects.
Many reviews describe a lack of real responses, with only automated replies and no clear delivery updates. A smaller set says issues were resolved after contacting support. Reviewers often dispute tracking details and promised delivery dates.
Reviews split sharply between smooth, satisfying purchases and serious failures in fulfillment or support. Some customers eventually received full resolution or refunds after delays, while others describe cancellations left unresolved or missing money. The divide centers on order handling and after-sales service, not on choosing products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery overdue with no explanation and unresponsive customer service.
“Delivery in "1-3 days" has been long overdue without any explanation”
Speaker arrived quickly and in great condition, no issues.
“The speaker arrived quickly and in great shape.”
Money was charged but order not shipped and support unresponsive.
“The money was debited immediately, but not even a new delivery date is named”
Order not delivered and customer service did not respond.
“Item hasn’t arrived and I’ve gotten no update other than it is “processing”.”
Speakers delivered on time and worked well.
“Great experience shopping at Tink!”
Fast ordering and delivery with excellent service.
“Excellent service, fast ordering and delivery.”
First order delayed and frustrating; second shipped quickly.
“I received it a total of a month later after ordering.”
Products arrived fast, as described, and priced well.
“Products arrived fast, as described, and prices were great!”
Shipment delayed with no delivery updates until inquiry.
“Only after several weeks then it was shipped out and I received it.”
Product arrived quickly and reviewer is very pleased.
“Very pleased! It arrived fast and loving it!”
Order repeatedly backordered and no delivery despite promised timeframe.
“everyday they kept telling the order is backordered and will ship next week...”
Order arrived quickly and pricing was very competitive.
“everything arrived as ordered and quickly.”
Good price and fast delivery, but order status system was slow.
“Good price, fast delivery. Issue is their automation status system is slow”
Customer service promptly refunded a 10% promo upon request.
“they refunded me the 10% no questions asked.”
Ordering worked and product arrived quickly despite missing confirmation.
“I did not get a confirmation email and the phone number stated it had been disconnected.”
Order matched description and reviewer recommends the store.
“All received, as it was in the description.”
Google Home products not compatible with Google G-Suite, limiting features.
“Google Home products are not yet compatible with Google G-Suite (Business)”
Low prices but slow shipping; customer service resolved a lost shipment.
“Prices are unbeatable, however, shipping is a little slow”
Low-priced bundle arrived faster than expected, alleviating scam concerns.
“Shipping time was even faster than expected.”
Item shipped slowly but matched description and satisfied purchase.
“Item was as described and very happy with purchase.”
Reviewer says the service was awesome.
“awesome service”
Order cancelled via chat and refund received the next day.
“I cancelled my order via the chat and received my money the next day.”
Items never arrived and customer service failed to provide proper answers.
“I checked with DHL and they are awaiting for more data from Tink”
Refund for returned items was unclear and far below expectation.
“I received a refund far below the expected amount”
Order paid but products not delivered and promised refund not provided.
“1000 euro , no products and no refund”
Wrong product sent; returns and support were slow though polite.
“First, I got the wrong product delivered.”
Reviewer reports quick delivery experience.
“Quick delivery”
Customer support is nonexistent and overall execution terrible.
“Customer support is non-existent or slower than a turtle.”
Order delayed two weeks but refund was later received.
“Last edit: I received a refund, so it was not a scam.”
Return process was prolonged, parcel lost, and company took no responsibility.
“When they finally sent it, my parcel got lost, and the company has taken no responsibility for the mishap.”
Best price and a smooth, fast purchase process.
“It was the best price and all the purchase process was smooth and fast”
Great deal and products arrived quickly.
“Supergoede deal en producten snel in huis (Tado thermostaat met extra radiatorknoppen).”
Order canceled but no refund or communication for almost two months.
“No communication received about the cancellation or refund”
Bundle missing component and refunds or replacements were delayed.
“Everything arrived apart from the lock itself, with no information on the availability.”
Unable to obtain return label or refund after more than a month.
“I have been trying to get a return label and refund for more than a month”
Order showed tracking but nothing shipped and only bots respond.
“The only way they communicate is with bots (both chat and email).”
Cannot contact Tink to arrange a return; very bad service.
“Unfortunately, it is impossible to contact them.”
Delivery dates changed drastically and refunds were slow but eventually received.
“the delivery date is a scam”
Multiple contact attempts met with no human response, only automated replies.
“From November 23rd to today, they are not responding to any emails.”
Payment processed but system marked it failed, causing lost discount.
“my iDEAL payment was successful but their website thinks it failed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
tink runs an online store for smart home devices. It sells products such as thermostats, smart locks, lighting, speakers, and security cameras from multiple brands. Each product page shows technical specs, compatibility notes, and customer reviews. tink offers online checkout, ships to several countries, and provides web-based tools for support and returns.