Reviews split sharply between smooth purchases and orders derailed by delivery or returns problems. Many people mention damaged items, incorrect parts, and trouble getting refunds or replacements. Others highlight fast delivery, clear updates, and sturdy products in certain categories. Across several furniture and garden items, buyers also point to tricky assembly and unclear instructions.
Examples from available reviews (Nov 2021 โ Mar 2026).
Product unopened but service was brilliant.
“the service was brilliant”
No delivery, slow unhelpful communication, refund finally processed.
“In the end I had to request a refund because the product simply Never arrived.”
Product arrived damaged, incomplete, and of very poor quality.
“Very flimsy and also arrived damaged.”
Product extremely difficult to assemble with poor instructions.
“The parts amount to over 850 screws etc”
Many reviews describe repeated breakdowns in returns and refund handling. People report slow replies, having to chase multiple times, and escalating cases before anything gets resolved. Some customers do describe good service, but those accounts sit alongside ongoing complaints about claims that never get sorted.
Some buyers point to competitive prices and good value on items like lockers and splashbacks. Value comes up less often than service issues or product faults. When people do praise value, it usually comes with comments about solid build or on-time delivery.
Most usability feedback centres on assembly and instructions. Several reviewers mention very complex builds, missing manuals, or screw holes that donโt line up. Others describe quick assembly and an easy, straightforward setup on other product lines.
A large share of reviews mention quality problems: cracked parts, flimsy materials, missing or incorrect components, and items arriving damaged. Another group praises sturdy products that hold up over time, including garden beds, benches, and storage cabinets. Overall, quality comments swing from durable to defective depending on the product.
Delivery tracking issues show up often, along with delivery estimates that donโt match reality and missing shipping updates. Some reviewers say they never received a tracking number, deliveries ran late, or they couldnโt reach anyone. Clear communication and helpful delivery updates do get mentioned, but less frequently.
Reviews polarize between high-rated orders that arrive quickly and low-rated orders that turn up missing, damaged, or incorrect. This points to uneven fulfilment and inconsistent after-sales support from one order to the next. Many customers judge the experience mainly on how quickly delivery and returns get handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (71) ยท Reviews (20) ยท Reviews (1) ยท Quotes shortened ยท As of: March 2026
Cabinet delivered within a week with updates; ordering process was smooth.
“Didn't hesitate to order and within a week it was delivered.”
Product arrived damaged, incomplete, and of very poor quality.
“Very flimsy and also arrived damaged.”
Reviewer says the product is very good.
“It is very good”
Product matched photos and arrived the next day.
“Was zo als op foto En 1 dag later was het al in huis toppie”
Product shipped two weeks later than expected and delivery claims were misleading.
“This company is deceiving people by lying about delivery times.”
Received bed with wrong parts that were hard to assemble.
“We received a bed that was wrong parts.”
Customer service failed to deliver goods within stated timeframe.
“Absolutely pathetic customer service.”
Cabinet arrived as described within two days; reviewer very satisfied.
“the cabinet was exactly as described.”
Splashback had good quality, kept informed, and offered competitive pricing.
“Great company, competitive price”
Refund process slow and poor communication, but eventually refunded after persistence.
“VidaXL came through and said they would refund the money.”
Products were poor and customer service was unresponsive.
“Poor quality & poor customer serivce.”
Customer service promptly handled my refund without return obligation.
“eventually proceeded the money refund without the obligation to send the item back.”
Wrong product delivered and repeated emails about return received no response.
“Product wrong delivered, cant call them so ive sent now more then 20 emails”
Review praises the delivery team but the text is incomplete.
“A team that delivers every time โ professional, dependable, and genuinely”
Product differed from description; it was thin, limp, and flimsy.
“it's thin , cheap limp and flimsy”
Sunbed lacked assembly instructions and website wouldn't provide the manual.
“Opened the box and no assembly instructions!”
Fence panels were smaller than advertised measurements.
“There 1.8m panels are actually 1.7m.”
Delivery took two weeks, product poor, and customer service disorganized.
“WORST ONLINE SHOPPING EXPERIENCE AND PRODUCT!!! DO NOT BUY WITH THEM!!!”
Cabinet was flimsy and took three days to assemble.
“it's flimsy bends with a slight touch”
Drawers broke at the runners; overall poor quality.
“Poor quality drawers broken by the screws that go into the runners”
Headboard was missing and company provided inadequate replacement.
“Ordered a bed frame and headboard, on arrival no headboard.”
No shipment information and no option to cancel the order.
“no option to cancel order !!”
Damaged item and company refused refund without arranging collection.
“refused a refund unless I returned the item.”
Order marked damaged and delayed; company promised replacement but none arrived.
“the item was damaged and delayed during delivery on Oct 8th.”
Terrible customer service, late delivery, and abusive return charges.
“Horrรญvel customer service, late delivery and ABUSIVE charges for returns.”
Potential customer declined purchase because of consistent poor reviews.
“I've decided to not take the risk and will instead purchase from elsewhere.”
Delayed/misdelivered bed and poor, inconsistent customer service responses.
“in the "proof" photo, the picture was someone else's package, different name and address!”
Ordered tent with one-day shipping but still no tracking nearly a month later.
“Itโs almost been a month and I still do not even have a tracking number”
Purposely disconnected during return discussion and unresponsive emails.
“I was purposely disconnected and my emails to the company were not answered.”
Received wrong/poor-quality chair and endured a difficult, slow refund process.
“This company is an absolute nightmare to deal with.”
Item quality poor and company initially could not locate purchase.
“they could not locate my purchase!!”
Wrong product sent, unresponsive service, and misleading refund communications.
“Disgusting service, blatant lying, wrong product sent”
TV stand arrived cracked and company offered inadequate compensation then stopped replying.
“The TV stand arrived with several cracked parts.”
In-stock item delayed weeks with no tracking and poor customer service.
“WORST CUSTOMER SERVICE.”
Defective, low-quality planters and insufficient refund offers refused to accept returns.
“products are extremely low quality.”
Lockbox was poor quality and not worth the trouble to return.
“It is a piece of crap.”
Bought multiple garden beds; generally satisfied though metal could be thicker.
“I have purchased 8 garden beds 2 different styles from vidaXL.”
Return via B&Q confirmed but VidaXL still hasn't refunded and gives runaround.
“It's now 24th of May and still have not received any money back from them.”
Faulty 8ft air track and VidaXL unresponsive to replacement or refund requests.
“I can not get hold of Vidaxl, they do not respond.”
Five summers of use, still enjoy it though tie straps broke in heavy rain.
“Bought a summer bed and still love it!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
vidaXL is an online retailer selling home, garden, and DIY products. Its range includes furniture, outdoor items, storage, lighting, and tools. Shoppers use product pages with photos, dimensions, and specifications, then order through the website. The company provides delivery and a support channel for returns and refunds.