Reviews split sharply between smooth purchases and orders derailed by delivery or returns problems. Many people mention damaged items, incorrect parts, and trouble getting refunds or replacements. Others highlight fast delivery, clear updates, and sturdy products in certain categories. Across several furniture and garden items, buyers also point to tricky assembly and unclear instructions.
Examples from available reviews (Nov 2021 – Mar 2026).
Product unopened but service was brilliant.
“the service was brilliant”
No delivery, slow unhelpful communication, refund finally processed.
“In the end I had to request a refund because the product simply Never arrived.”
Product arrived damaged, incomplete, and of very poor quality.
“Very flimsy and also arrived damaged.”
Product extremely difficult to assemble with poor instructions.
“The parts amount to over 850 screws etc”
Many reviews describe repeated breakdowns in returns and refund handling. People report slow replies, having to chase multiple times, and escalating cases before anything gets resolved. Some customers do describe good service, but those accounts sit alongside ongoing complaints about claims that never get sorted.
Some buyers point to competitive prices and good value on items like lockers and splashbacks. Value comes up less often than service issues or product faults. When people do praise value, it usually comes with comments about solid build or on-time delivery.
Most usability feedback centres on assembly and instructions. Several reviewers mention very complex builds, missing manuals, or screw holes that don’t line up. Others describe quick assembly and an easy, straightforward setup on other product lines.
A large share of reviews mention quality problems: cracked parts, flimsy materials, missing or incorrect components, and items arriving damaged. Another group praises sturdy products that hold up over time, including garden beds, benches, and storage cabinets. Overall, quality comments swing from durable to defective depending on the product.
Delivery tracking issues show up often, along with delivery estimates that don’t match reality and missing shipping updates. Some reviewers say they never received a tracking number, deliveries ran late, or they couldn’t reach anyone. Clear communication and helpful delivery updates do get mentioned, but less frequently.
Reviews polarize between high-rated orders that arrive quickly and low-rated orders that turn up missing, damaged, or incorrect. This points to uneven fulfilment and inconsistent after-sales support from one order to the next. Many customers judge the experience mainly on how quickly delivery and returns get handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (71) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Received much smaller bed than advertised and seller was unresponsive.
“This seller ( vivaxl ) is using these apps to deceive customers”
Product arrived damaged, warped wood, misaligned holes, and not waterproof as described.
“Just arrived today had broken corners on one box”
Product had wrong or missing parts and reviewer couldn't find how to complain.
“Wrong or missing parts of the product.”
Ordered a kitchen pull-out basket and received great product and customer service.
“Great customer product and customer service!”
Expensive wine rack had poor finish and difficult assembly.
“The quality of finish is very poor.”
Received wrong product and was offered inadequate partial refund.
“Would you accept a coupon for £46 ? Or would you prefer a partial refund of”
Company canceled item, under-refunded, and removed my account.
“they removed my account.”
Delivery times were consistently longer than advertised.
“The truth is that they are arriving it at least 7-10 days.”
Products arrived damaged and seller ignored complaint messages.
“products arrived damaged and of very poor quality.”
One chair broke on first day and compensation was inadequate.
“One broke on first day of use .”
Bed missing after ten days and company provided no real resolution.
“Terrible service, I ordered a bed and 10days later nobody knows where it is”
It was our first purchase from VidaXL and it turned out well! The locker cabinet arrived earlier than expected and was in great shape when it got here. The assembly instructions were clear and easy to follow. I was happy at how sturdy it looks. It's a great locker cabinet and we are very satisfied with the purchase! Indeed, this combination of price and quality made the purchase absolutely worth it. I am now enjoying my new cabinet at my home working station. The customer service was also very helpful and there were no hassles during the ordering process. I would recommend this product without saying anything against it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
vidaXL is an online retailer selling home, garden, and DIY products. Its range includes furniture, outdoor items, storage, lighting, and tools. Shoppers use product pages with photos, dimensions, and specifications, then order through the website. The company provides delivery and a support channel for returns and refunds.