Reviewers often praise product quality, fast shipping, and helpful customer-service staff mentioned by name. Many shoppers say the website is easy to use, checkout is clear, and packaging looks good. Several reviews repeat issues with returns, missing refunds, and slow or no replies. Posts on external review sites also allege undisclosed fees and charges billed to sellers.
Examples from available reviews (Nov 2017 – Mar 2026).
Jannina was the Customer Service Rep who helped me with my order. Cannot fault their products nor...
“Jannina was the Customer Service Rep who helped me with my order. Cannot fault their products nor...”
Easy to order, quick delivery,I purchased very...
“Easy to order, quick delivery,I purchased very...”
You sent me the wrong size and I payed extra for quick shipping be...
“You sent me the wrong size and I payed extra for quick shipping be...”
Reviewer says returns are costly and customer service is unresponsive.
“They will rip you off if you ever want to return anything!”
Many reviewers name specific staff and describe quick, effective help that resolves issues. Others report receiving the wrong items, having exchanges refused, or getting slow follow-up on refunds. Across review sources, comments range from strong frontline support to cases that remain unresolved.
Several customers point to good value from price reductions and reasonable retail pricing on specific items. Separate complaints on third-party review sites accuse the company of high membership fees, increasing commissions, and misleading discount practices. Value praise from buyers and fee allegations from sellers appear in different clusters.
Many comments describe a site that’s easy to navigate, with a simple checkout and timely order processing. Shoppers often mention fast delivery and helpful tracking updates. A smaller group reports inconsistent carrier routing, packages marked delivered but not received, and unusual tracking activity.
Most reviews praise stylish, well-made products that match the online descriptions and arrive well packaged. Several specifically call out high-quality jewellery, slippers, and clothing. A few low-rated reviews report defects, weak construction, or items that appear previously used.
Many reviews mention quick shipping notifications and responsive email help with order problems. Posts on external platforms also report emails going unanswered, returns not being acknowledged, and cancellation or fee terms not disclosed. Communication feedback splits between timely updates and major unanswered complaints.
Most retail-focused reviews describe a positive shopping experience, highlighting product selection, packaging, and fast delivery. A distinct critical thread focuses on returns, refunds, and seller fee policies raised on third-party sites. Overall, the feedback pairs strong product and delivery praise with repeated concerns about operations and policies.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
Refund request ignored and no communication after return shipment.
“my emails are being ignored.”
Exceptional customer service with fast responses and clear communication.
“above and beyond customer service.”
Reviewer says the experience was great and thanks them.
“great. Thank you”
Reviewer is very happy with their jewellery purchase.
“Very happy with jewellry.”
Customer service representative Aries resolved a returns portal issue.
“Aries in customer services was fantastic in rectifying the issue”
Impressed by unique products and consistently excellent service and returns.
“Always excellent service and no nonsense returns and refunds.”
Product matched online description and shipping updates were provided.
“I was delighted with my purchase,it looked exactly as it did online.”
Fast delivery with beautiful wrapping and pleasant product scent.
“Quick delivery, beautifully wrapped.”
Product is unique, stylish, well-made, and a real treat.
“Unique, stylish, well made.”
Customer support arranged a prompt replacement and covered return shipping.
“Myra was incredible! Very helpful, responsive, and kind.”
Wide product choice with first-class delivery and packaging.
“delivery and packaging was first class”
Offers a good selection of unique brands and products.
“Good selection of unique brands and products.”
Second purchase; product quality is great with quick turnaround.
“Great quality and quick turn around after purchase.”
Good product selection with quick, efficient delivery.
“quick and efficient delivery.”
Product matched description and was delivered promptly.
“Excellent product, as described.”
Georgia provided quick, helpful customer service.
“Georgia was great. Quick and happy to help.”
Package marked as delivered but the customer never received it.
“Never got my package and says delivered.”
Bread baskets were exactly as described and arrived well-packed.
“The bread baskets were well packed and were exactly as represented online.”
Greta provided professional support and the product quality impressed.
“Greta assisted me throughout all my questions and was absolutely amazing.”
Top arrived quickly but fit tight through the chest causing gapping.
“a little tight through the chest”
Reviewer alleges undisclosed membership fees and poor damage coverage.
“There's nothing in writing when fees change.”
The reviewer says the company bait-and-switched and didn't return merchandise.
“have not returned my merchandise from the Los Angeles store.”
Reviewer alleges misleading discounts and high shipping and tax charges.
“They mislead customers with "discounts”
Reviewer returned dresses but only received a partial refund and no follow-up.
“I literally think the company stole $846.00 from me.”
Reviewer says cancellation required 30-day notice not disclosed during sign-up.
“I was suddenly informed of a 30-day notice period required for cancellation”
Reviewer says returns are costly and customer service is unresponsive.
“They will rip you off if you ever want to return anything!”
Reviewer claims policies are designed to take money and are unethical.
“Policies designed to take your money and leave you with no goods.”
Reviewer received refund for one returned item but not for another.
“they claim they never received it.”
Reviewer warns small businesses about rising fees and poor support.
“When you sign up with Wolf & Badger be prepared to be out of pocket.”
Reviewer alleges excessive commissions, rising membership fees, and poor compensation.
“they were taking 50 % of there money”
Reviewer received poorly made slippers and got no refund or response.
“Got quite poor cheap made in china.”
Reviewer says items are poor quality and returned items are not acknowledged.
“If you buy something, it's first of all of poor quality.”
Reviewer says company sent wrong item and provided no solution in emails.
“They send the wrong item and just send empty emails offering no solution”
Reviewer received wrong item and exchange was refused with no explanation.
“The exchange was refused with no reason.”
Order advertised 2-3 day shipping but had not arrived by expected date.
“they advertise 2-3 day shipping.”
Reviewer says fees and charges left them without earnings and owing money.
“They charged 450 a month in fees and charge you commission for every item sold”
Reviewer lost $800 after cancellation issues and didn't receive refund or item.
“Out of $800 with NO items”
Reviewer couldn't find product origin and experienced poor customer service.
“There is no origin where the product was made on any of the tags.”
Reviewer couldn't reach customer service by email or phone.
“You email them they don't respond”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wolf & Badger runs an online marketplace featuring independent and designer-led brands. The site offers apparel, jewellery, accessories, and homeware, with product pages that include photos and descriptions. It also gives designers storefronts and tools to manage listings and orders. Wolf & Badger supports international shipping and shows delivery options at checkout. The site also shares guidance for brands on onboarding and selling terms.