Shoppers often praise Zavvi for its broad range of collector editions and a simple checkout. Many say orders process quickly and collectibles arrive well packed. Another group describes orders that never ship, cancelled preorders, and slow or no replies from customer support. Most low ratings focus on these fulfillment and service failures.
Examples from available reviews (Nov 2021 – Mar 2026).
Ordering is always easy and selection is large.
“Ordering from Zavvi is always easy.”
Purchases were high quality collector editions as advertised.
“Zavvi offers high quality collector editions that I cannot find in the USA”
Preorders mishandled with missing items and poor customer service.
“TERRIBLE Customer Services department+ DON'T pre-order items from Zavvi”
They cancel orders and relist items at higher prices.
“Will cancel orders and relist for higher prices.”
Several reviews describe orders that never ship, packages that go missing, or orders that get cancelled. Others mention long preorder delays and slow or no replies from support. A smaller number report helpful service that resolved problems.
Many customers point to lower prices, frequent sales, and fast shipping as reasons they come back. A recurring complaint says Zavvi cancels orders and relists the same items at higher prices. A few reviews also call some delivery fees too high.
Many reviewers find the website easy to navigate, with a straightforward checkout and a useful mobile app. Customers often mention quick ordering and fast processing for in-stock items. These points show up consistently in high-rated reviews.
Several reviewers say collector editions and steelbooks arrive in mint condition and with strong packaging. Fewer reviews mention damaged items or packaging that did not protect the product well. Shoppers also frequently praise the range of niche releases.
Some reviewers like the alerts about upcoming releases and promotional messages. Others report invalid signup codes, tracking that never shows movement, and generic message replies with no phone option. Many fulfillment complaints also include communication problems.
Reviews split between strong praise for selection, usability, and item condition, and sharp criticism of shipping and support. Smooth purchases often sit alongside one-off or repeated order and customer-service problems. Many say they return for specific products but warn about possible cancellations or late delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer was happy to purchase the cursed necklace.
“So happy to be able to purchase The cursed necklace!💌🇨🇦”
Order not shipped after six days and shipping remains delayed.
“they haven't shipped my order.”
Reviewer loves Zavvi's catalog of collector's edition Blu-rays.
“i love zavvi and their catalog of collector's edition blurays”
The reviewer found the selection nice.
“Nice selection.”
Reviewer found everything they wanted on the site.
“Amazing site/store I found everything I wanted here”
Ordering is always easy and selection is large.
“Ordering from Zavvi is always easy.”
Prices and shipping were lower than others.
“Price lower than others. Shipping less than others.”
Items were never shipped and there was no communication.
“Never shipped items and never communicated”
The reviewer found a great selection available.
“Great selection”
Preorder delayed months with poor communication and unresolved issue.
“they simply stopped responding”
Signup code was invalid so reviewer couldn't get promised discount.
“it was invalid.”
Reviewer had previous satisfying experience and chose Zavvi again.
“I’ve used Zavvi before and have always been satisfied”
The site was easy to navigate.
“Easy to navigate site.”
They received desired item and it was on sale.
“Got what I wanted, and it was on sale.”
Purchases were high quality collector editions as advertised.
“Zavvi offers high quality collector editions that I cannot find in the USA”
Site was very easy to navigate and ordering was easy.
“Site very easy to navigate. Purchased order with ease.”
Ordering was easy and processing was fast.
“Easy to order, fast processing.”
Products are great, prices good, and ordering easy.
“Always Great Products At Good Prices. Easy To Order. A+”
Haven't received package though order marked complete; later timely response improved rating.
“I haven't received my package from the holidays”
Item arrived in mint condition after long transit and reviewer was happy.
“packaged properly and came in mint condition.”
Order never arrived, customer service unresponsive until refund attempt.
“item still.not recieved.”
Packages were lost and customs were double charged.
“Lost packages never recovered.”
Multiple attempts to purchase were canceled each time.
“each time it is canceled.”
Website navigation was easy and purchase process smooth.
“Site was easy to navigate, purchase process was smooth.”
First purchase; online ordering was quick.
“Ordering online was quick.”
Product availability and ease of ordering mentioned.
“The availability of product and the ease of ordering”
Orders arrived well packaged and selection was great.
“well packaged/protected Blu-Rays”
Process was easy and the reviewer loves the products.
“Easy and I love the products”
App was described as great and useful.
“Great and useful app”
Website was easy to use.
“Ease of website use.”
Steelbook arrived well packaged, fast, and in excellent condition.
“arrived in excellent condition”
Offers great deals and fast shipping.
“Great deals & fast shipping!”
Steelbook product selection was excellent.
“Excellent Steelbook offerings.”
The ordering process was easy for the reviewer.
“Easy ordering process!”
Some orders were canceled unexpectedly, affecting other items.
“some of my orders get canceled at the last minute”
Zavvi is a useful alternative when items aren't found in the U.S.
“it is nice to have an alternative with Zavvi/”
Ordering was easy and prices were great.
“Easy to order great price”
Easy checkout and a great selection at reasonable prices.
“The easy checkout procedure and the great selection available at reasonable prices.”
Shipping fee was considered ridiculous.
“Shipping fee is ridiculous.”
Customer service was responsive and products packaged and delivered well.
“Customer service very responsive.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zavvi runs an online store selling entertainment products and licensed merchandise. It offers collector-edition Blu-rays, steelbooks, and other pop-culture items. Customers can place preorders and shop sales and promotional prices on the website and mobile app. Zavvi ships to multiple regions and provides tracking plus message-based customer support.