Shoppers often praise Zavvi for its broad range of collector editions and a simple checkout. Many say orders process quickly and collectibles arrive well packed. Another group describes orders that never ship, cancelled preorders, and slow or no replies from customer support. Most low ratings focus on these fulfillment and service failures.
Examples from available reviews (Nov 2021 – Mar 2026).
Ordering is always easy and selection is large.
“Ordering from Zavvi is always easy.”
Purchases were high quality collector editions as advertised.
“Zavvi offers high quality collector editions that I cannot find in the USA”
Preorders mishandled with missing items and poor customer service.
“TERRIBLE Customer Services department+ DON'T pre-order items from Zavvi”
They cancel orders and relist items at higher prices.
“Will cancel orders and relist for higher prices.”
Several reviews describe orders that never ship, packages that go missing, or orders that get cancelled. Others mention long preorder delays and slow or no replies from support. A smaller number report helpful service that resolved problems.
Many customers point to lower prices, frequent sales, and fast shipping as reasons they come back. A recurring complaint says Zavvi cancels orders and relists the same items at higher prices. A few reviews also call some delivery fees too high.
Many reviewers find the website easy to navigate, with a straightforward checkout and a useful mobile app. Customers often mention quick ordering and fast processing for in-stock items. These points show up consistently in high-rated reviews.
Several reviewers say collector editions and steelbooks arrive in mint condition and with strong packaging. Fewer reviews mention damaged items or packaging that did not protect the product well. Shoppers also frequently praise the range of niche releases.
Some reviewers like the alerts about upcoming releases and promotional messages. Others report invalid signup codes, tracking that never shows movement, and generic message replies with no phone option. Many fulfillment complaints also include communication problems.
Reviews split between strong praise for selection, usability, and item condition, and sharp criticism of shipping and support. Smooth purchases often sit alongside one-off or repeated order and customer-service problems. Many say they return for specific products but warn about possible cancellations or late delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received notifications about upcoming movie releases.
“Notification of upcoming movie releases”
Received wrong item, overcharged, and refund took over a month.
“Sent me the wrong item.”
Preorders mishandled with missing items and poor customer service.
“TERRIBLE Customer Services department+ DON'T pre-order items from Zavvi”
Preorders were cancelled allegedly so product could be resold at higher price.
“They cancelled the preorders of Prismatic Evolutions Mini tins for everyone that ordered”
Packaging was poor, items damaged easily, and customer service awful.
“This company packs things horribly and items get damaged easily.”
Order cancelled and then relisted at a higher price.
“They cancelled my order unexpectedly.”
Order cancellation and refund issues with poor customer service.
“Canceled an order only to find a few days later they had still charged me”
Products sold were not in stock and orders were canceled quickly.
“Sold products not on hand and canceled order within 24 hours.”
Preorder was canceled and the item was relisted at much higher price.
“my order was canceled.”
Orders canceled allegedly to resell items at higher prices due to demand.
“They sold pokemon cards and cancelled so they could sell for higher due to demand.”
They cancel orders and relist items at higher prices.
“Will cancel orders and relist for higher prices.”
They cancelled preorders to resell items at higher prices.
“They cancelled the preorders...sell the product for way more.”
They canceled a paid order to resell the product at higher price.
“they canceled it so they could resell the product at a higher price.”
They cancel preorders to raise prices and warn against preordering.
“Cancels preorders due to demand to raise to higher price.”
They cancelled orders to resell at higher prices despite available inventory.
“Cancelled my order so they can sell at a higher price.”
Customer service was slow and delivery delayed, causing frustration.
“Useless customer service, 72 hours to respond”
Tracking showed no transit and customer support only gave generic responses.
“There is no number to contact Zavvi. They use "messages".”
Order processed for weeks without dispatch and customer service was unresponsive.
“Payment taken but no dispatch.”
High delivery fees and much slower delivery than estimated.
“delivery takes twice as long as they estimate”
Customer service failed to respond to cancellation requests, causing repeated hassles.
“Horrible customer service!”
It's really hard to find good customer service nowadays, but Zavvi does not have it! I was so excited to order something off them, but after this experience they will never get my business again. On this last occasion I bought a Lego and I was charged immediately but the item did not arrive. After several weeks of emails, they said it had been sent back to them by the postal service. They then asked me to send them another copy of the invoice - which I did - but they never replied again. They didn't ship the item so I contacted them and that was incredibly difficult. I ended up contacting my bank who refunded me.
A lot of wasted time and energy.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zavvi runs an online store selling entertainment products and licensed merchandise. It offers collector-edition Blu-rays, steelbooks, and other pop-culture items. Customers can place preorders and shop sales and promotional prices on the website and mobile app. Zavvi ships to multiple regions and provides tracking plus message-based customer support.