Customers often praise the chocolates for their rich flavor and elegant packaging. Many mention easy online ordering and clear delivery updates. Some orders ran into delivery problems that affected timing or spoiled surprise gifts. Several shoppers also said the portions felt small for the price.
Examples from available reviews (Nov 2021 – Mar 2026).
Ruby chocolates were exceptional with elegant presentation and fast shipping.
“Absolutely the best chocolates I've ever had”
Order arrived two days late, missing requested Valentine's delivery date.
“Delivery 2 days late is not acceptable!”
Multiple FedEx delivery failures caused delayed pickup and slight product damage.
“The macarons and chocolate were slightly damaged”
Chocolates were excellent and shipped quickly, but quantity felt insufficient for price.
“I feel like I should have got double the amount of chocolates I did”
Many reviews describe customer service as professional and helpful. Shoppers praise staff for fixing order issues and helping create special-occasion gifts. A smaller set of comments points to delivery-partner breakdowns that hurt the end result.
Reviewers consistently describe the chocolates as excellent in taste and presentation. Several shoppers still felt the amount was small for the price. These value concerns show up alongside otherwise strong satisfaction with quality.
Many customers say the online ordering process is easy and they like the gift options and presentation. A few mention issues around delivery signatures or missed requested dates. Compared with the positive ordering feedback, usability complaints are rare.
Reviews repeatedly describe the taste as amazing, delightful, and second to none. Customers often compliment the packaging and presentation, linking it to a premium feel. Some reviewers call out specific varieties as exceptional.
Customers frequently praise detailed shipping notifications and regular updates. Several describe proactive communication that helped with international deliveries. A small number report customs or carrier problems that ruined surprises.
Most reviews show high satisfaction with both the product and the ordering process. A few cases of late delivery, carrier damage, or spoiled surprises led to low ratings. Overall, strong product approval is occasionally offset by logistics failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Very fast shipping with thoughtful packaging and high-quality product.
“Very fast shipping.”
Very fast shipping with thoughtful packaging and high-quality product.
“Very fast shipping.”
Order received promptly and perfectly packaged; wife delighted.
“received it very promptly and perfectly packaged.”
Order received promptly and perfectly packaged; wife delighted.
“received it very promptly and perfectly packaged.”
Reviewer loved the display and chocolates; enjoyed the experience.
“We loved the display and the chocolates!”
Reviewer loved the display and chocolates; enjoyed the experience.
“We loved the display and the chocolates!”
Order handled in a very professional manner.
“Everything was done in a very professional manner!!”
Order handled in a very professional manner.
“Everything was done in a very professional manner!!”
Great packaging and even better chocolate.
“The packaging was great and the chocolate was even better.”
Great packaging and even better chocolate.
“The packaging was great and the chocolate was even better.”
Ruby chocolates were exceptional with elegant presentation and fast shipping.
“Absolutely the best chocolates I've ever had”
Ruby chocolates were exceptional with elegant presentation and fast shipping.
“Absolutely the best chocolates I've ever had”
Pleasant ordering with excellent communication and precise delivery notifications.
“Communication was excellent and delivery notification was precise.”
Pleasant ordering with excellent communication and precise delivery notifications.
“Communication was excellent and delivery notification was precise.”
Exceptional, seamless experience with excellent communication and exquisite chocolate.
“My experience with zChocolat has been nothing short of exceptional”
Exceptional, seamless experience with excellent communication and exquisite chocolate.
“My experience with zChocolat has been nothing short of exceptional”
Shipped quickly and arrived at the promised time.
“Shipped quick and I received it when they said I would.”
Shipped quickly and arrived at the promised time.
“Shipped quick and I received it when they said I would.”
Chocolates have a delightful taste.
“Delightful taste”
Chocolates have a delightful taste.
“Delightful taste”
Chocolate was excellent but delivery and signature process caused problems.
“Chocolate is amazing but the delivery was a struggle.”
Chocolate was excellent but delivery and FedEx service were problematic.
“Chocolate is amazing but the delivery was a struggle.”
Great taste, easy transaction, and fast delivery.
“Great taste, easy transaction fast delivery”
Chocolates tasted great and the transaction and delivery were smooth.
“Great taste, easy transaction fast delivery.... All good.”
Delivery arrived two days late, missing requested date for Valentine's Day.
“Delivery 2 days late is not acceptable!”
Order arrived two days late, missing requested Valentine's delivery date.
“Delivery 2 days late is not acceptable!”
Easy ordering, beautiful presentation, and delicious chocolate.
“Easy to order. Beautifully presented.”
Ordering was easy and the chocolates were beautifully presented and delicious.
“And my wife found the chocolate absolutely delicious.”
Incredible chocolates and fast delivery but portion size felt small for price.
“I feel like I should have got double the amount of chocolates I did for the price that I paid”
Chocolates were excellent and shipped quickly, but quantity felt insufficient for price.
“I feel like I should have got double the amount of chocolates I did”
Outstanding communication from order to delivery made Valentine's special.
“communication was outstanding”
Communication throughout delivery was outstanding and made Valentine's special.
“the communication was outstanding.”
Wife loved the chocolates; amazing taste, great packaging, and fast shipping.
“the chocolate was amazing and the packaging came perfectly.”
Wife loved the chocolates; packaging, shipping, and quality exceeded expectations.
“Chocolates were and are a 10/10!”
FedEx delivery failures caused delay and slight product damage; unlikely to reorder.
“the cooling pack was at room temperature.”
Multiple FedEx delivery failures caused delayed pickup and slight product damage.
“The macarons and chocolate were slightly damaged”
Really good chocolate with great packaging and very fast shipping.
“Really good chocolate, great packaging and really fast shipping.”
Chocolates were very good with great packaging and fast shipping.
“Really good chocolate, great packaging and really fast shipping.”
Excellent customer service and high product quality overall.
“Excellent customer service and quality of product.”
Customer service and product quality were excellent overall.
“Excellent customer service and quality of product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
zChocolat is an online chocolatier that sells boxed chocolates and related treats through its direct-to-consumer website. It offers curated assortments and gift packaging for special occasions. Customers can place and customize orders through the online store. zChocolat ships domestically and internationally and provides support for order questions and delivery arrangements.