Many reviewers praise frontline agents by name for quick, patient, effective help. Several customers say they received e-tickets or boarding passes within minutes to an hour. Another group of reviews alleges canceled bookings, unavailable flights, and long refund delays. Overall, reviews split between strong agent support and low confidence in booking reliability.
Examples from available reviews (Oct 2021 – Feb 2026).
SCOUT provided kind, patient, and professional support exceeding expectations.
“They were extremely kind, patient, and professional at all times.”
Olympia provided exceptionally good service according to reviewer.
“Olympia is simply the best better than all the rest.”
Reviewer alleges scam involving extra segments and unexpected charges.
“DO NOT FALL FOR THIS SCAM!!!”
Ticket was canceled and refund processes produced long delays and runaround.
“At this point I'm fairly certain I'm out $555.00 with nothing to show for it.”
Many reviews highlight agent service. People name Olympia, Mia, Scout, Jeff, Trenton, Damian, and Brooks, and describe help that was fast, patient, and professional. Negative service notes are uncommon and usually tie back to booking issues described elsewhere.
Several reviewers say they found competitive fares and would book again at similar prices. Others mention surprise extra fees, including high charges for an extra bag and reduced point refunds. Value complaints focus more on add-ons and partial refunds than on the base fare.
Many reviewers describe an easy booking flow and quick ticket processing, with some reporting smooth cancellations. Other accounts mention canceled reservations, missing tickets, and long refund timelines that disrupted travel plans. A few isolated reports describe delays and last-minute airport problems that still led to negative outcomes.
Some reviewers accuse the company of selling flights that turned out to be unavailable or were later canceled. They also mention seat assignment mistakes and being charged for flights they say did not exist. Positive product feedback centers on e-tickets arriving as expected and tickets being issued correctly.
Reviewers praise calls and follow-up confirmations when they felt kept informed before travel. Other reviews say they were not told about cancellations or schedule changes. Strong communication tends to be linked to named agents, while gaps show up around operational updates.
Reviews split between high satisfaction with individual agents and strong criticism of booking reliability and refunds. Positive stories point to quick fixes and helpful staff. Negative ones focus on lost money, alleged bait-and-switch behavior, and drawn-out refund interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (54) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Brooks was knowledgeable and provided attentive help.
“Brooks of cheapflightfares.com was knowledgeable”
Scout resolved a last-minute booking issue quickly despite WiFi problems.
“Scout was super helpful and got everything situated for me in a matter of minutes.”
Reviewer alleges scam involving extra segments and unexpected charges.
“DO NOT FALL FOR THIS SCAM!!!”
Mia provided very helpful and good customer service.
“Mia was very helpful. Good customer service by her.”
Olympia provided exceptionally good service according to reviewer.
“Olympia is simply the best better than all the rest.”
Canceling the flight was painless and quick from start to finish.
“process of canceling my flight was painless and quick.”
Olimpia answered questions quickly and was helpful.
“Ty so much for helping me with the questions I had about my flight !! Ty Olimpia.”
Staff (Olympia) was patient, helpful, and did a great job.
“She did a great job, very patience and helpful. Olympia was awesome.”
Olympia helped get boarding passes on time for the flight.
“Olympia helped me with getting me my boarding passes on time for my flight, thank you so much!”
SCOUT provided kind, patient, and professional support exceeding expectations.
“They were extremely kind, patient, and professional at all times.”
Olympia improved the reviewer’s experience and made them satisfied.
“I wasn't having the best experience until Olympia took over.”
Mia sent the boarding pass within minutes, resolving the reviewer's stress.
“I was stressing because I didn't have my boarding pass for my flight in the morning. I called and Mia sent them to me within a couple of minutes.”
Mia provided a helpful resolution to the reviewer’s issue.
“Mia was helpful in giving me a resolution to my issue! Thankful!”
Reviewer recommends talking to Scott because service was amazing.
“Just talk to Scott service was amazing.”
Scout did a great job and the reviewer thanks them.
“Great job, Scout is kindly, thank you”
Help center was fast, helpful, and provided good service.
“Help center is so great , they’re very fast and help with everything , Got a good service ~SCOUT took me through”
Ticket cancelled minutes after confirmation and seat assignment was not provided.
“Not worth the discount, put in confirmation code, 2 mins later ticket cancelled..”
Mia assisted with TSA precheck, seat selection, and baggage decisions.
“Mia was helpful in answering questions and assisting with TSA precheck, seat selection, and baggage.”
Mia answered all questions and clarified the luggage situation.
“Mia was very helpful & answered all my questions. She helped me get a better understanding luggage situation.”
Reviewer reports Scout was very helpful.
“Scout was very helpful”
Ticket was canceled and refund processes produced long delays and runaround.
“At this point I'm fairly certain I'm out $555.00 with nothing to show for it.”
Scout went above and beyond and provided excellent customer service.
“Scout was my agent and she went above and beyond to resolve my issue.”
Reviewer never received tickets and is trying to get a refund.
“I booked a flight with them to Cancun months in advance and never received the tickets.”
Received e ticket within one hour after easy booking.
“Received the e ticket within 1 hour after booking”
Easy and fast booking with reportedly the best prices.
“Easy and fast booking. Best prices.”
Reviewer says everything was great overall.
“Everything was great”
Ticket processing was very easy.
“Very easy to process tickets”
Website and employees provided excellent customer service.
“excellent customer service”
Booking was super easy and reviewer was satisfied.
“It was super easy to book my flight, I am satisfied with the experience!”
Booking was easy and the reviewer praised the prices.
“Easy booking, great prices!”
They called to confirm materials and flight information readiness.
“Good service, they called to check if I had all my materials and had the flight information ready.”
Booking was very easy and the service was helpful.
“Very easy to book and helpful service”
Adding an extra bag was too expensive.
“I needed to add extra bag and it was too expensive”
Reviewer reports good service.
“Good service”
Service was excellent and reviewer thanks the staff.
“Service was very excellent Thanks for all ur help”
Price was not too bad and reviewer will use again.
“It Wes good the price wes not too bad. I will do it again.”
Reviewer received good customer service for their flight booking.
“Given good customer service regarding the flight booking.”
Reviewer found staff to be very helpful.
“Very helpful”
Staff member was nice and patient.
“He’s was nice and patience”
Reviewer gave very good feedback about Jeff.
“V.good jeff”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
CheapFlightsFreak is an online flight search and booking site that lists fares from multiple airlines. Travelers can compare prices, book seats, and get e-ticket confirmations. The platform also covers booking follow-ups such as cancellations, seat selection, and baggage options. Support is available through an online help center and by phone for booking follow-up and ticket confirmation. The service targets budget-minded travelers looking for low fares on domestic and international flights.