Reviewers most consistently praise ClevGuard’s customer-facing support teams and rapid responses from named representatives. Several users report reliable Android operation and useful monitoring features, while others describe technical failures, limited iPhone functionality and refund disputes. Before purchasing, check platform compatibility for your devices (Android vs iPhone) and confirm refund and support policies. If possible, contact support with specific questions; many reviewers cited positive outcomes after direct contact.
Examples from available reviews (Aug 2022 – Feb 2026).
Software did not work and refund was partial despite issues.
“They cancelled most of my subscription and only offered a partial refund”
Reviewer finds the app overpriced and many features unreliable.
“Customer support is non-existent.”
Sara resolved a software issue promptly and proactively.
“Sara handled the issue promptly, proactively, and enthusiastically.”
Works well on Android but needs improvement on iPhone.
“They need to improve in iphone .”
Most reviewers report fast, helpful customer support and named responsive agents; a small minority report unresolved refund or service problems.
A few reviewers specifically described the product as overpriced or felt refunds were inadequate after failures, raising value concerns.
Some users find the app easy to install and use, while others report poor usability, missed data capture, and feature delays.
Several reviews praise reliable Android behavior; others report features failing, incomplete data capture, or platform-specific issues (notably iPhone).
Frequent comments highlight prompt replies and named representatives who resolved queries; only a few reviews report lack of response.
Many reviewers describe positive overall experiences thanks to support and functionality; a minority experienced failed features and poor refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Kaylee showed strong customer focus and solved the problem.
“Kaylee has demonstrated a great customer focus”
Reviewer says the app is difficult to install and requests a refund.
“They’re selling you a product which is difficult to install”
Sara offered a good alternative and responded quickly.
“Sara gave me a good option instead.”
Joy consistently and patiently resolved the reviewer's issues.
“He is patient and understands the problem well!”
Reviewer had their problem resolved and is satisfied with the resolution.
“I have my problem resolved”
The team answered all questions to help make an informed decision.
“Theyvwere willing to answer all.of my questions”
App is flawed, many key features don't work and tracking is unreliable.
“I bought this product and it is tremendously FLAWED.”
Maisie quickly resolved the double payment and refunded within one day.
“I got my refund in one day.”
After-sales support provided options when the app did not work.
“she gave me all possible options.”
Ivy clarified all doubts about the premium membership.
“Thank you Ivy for your valuable support for my premium membership clarification.”
App degraded device performance severely and refund was refused.
“catastrophic battery drain.”
Reviewer thanks Maisie for support.
“Maisie, thanks for your support”
App is beautiful and customer service answered all questions immediately.
“This app is beautiful!”
Sara resolved issues quickly and welcomed customer suggestions.
“especially Sara from the technical support.”
Ivy responded quickly and resolved the issue even on the weekend.
“Ivy, helped me to solve my problem in real time even on weekend”
Reviewer says support was great.
“Grate support”
Product repeatedly stopped working and support only provided partial refund.
“Ultimately they gave a 50% refund”
After-sales support excellent; only negative is visible recording icon.
“Only negative is the icon that appear when recording ie not completely stealth mode”
Ruby was helpful, professional, and prompt in replies.
“Ruby is very helpful and professional, and very prompt in replying to my questions.”
Support was very helpful and fast.
“very helpful and fast support”
Reviewer praises Kidsguard Pro's excellent customer service.
“Kidsguard pro excellent customer service 👌”
Reviewer says support was good and responsive.
“good responsive”
Nina resolved the reviewer's problem very quickly.
“she helped me to solve de problem very fast!!!”
Sara was attentive and quick to assist with KidsGuard PRO.
“She's very attentive and quick.”
Reviewer expresses strong appreciation and thanks.
“Amazing Thank you very much”
Reviewer reports the experience was great.
“It was great”
Software did not work and refund was partial despite issues.
“They cancelled most of my subscription and only offered a partial refund”
Works well on Android but needs improvement on iPhone.
“They need to improve in iphone .”
Ivy provided fantastic assistance with KidsGuard Pro customer service.
“Ivy did a fantastic job assisting with kidsguard pro”
Reviewer received a prompt reply from support.
“Prompt reply”
Sara provided helpful, kind guidance during the purchase process.
“Sara gave us all the information we needed for the purchase,”
Sara resolved a software issue promptly and proactively.
“Sara handled the issue promptly, proactively, and enthusiastically.”
Customer care, especially Elizabeth, issued a refund and responded timely.
“issuing refund for wrong purchase”
Reviewer thanks Dora and praises her personally.
“thanks a lot Dora, you are real a good person.”
Sara helped professionally and was caring resolving the issue.
“She was very professional and caring.”
Reviewer had a good experience with friendly staff Dora.
“Good experience, friendly staff(Dora)”
Reviewer identifies customer service representative as Dora.
“customer service: name, Dora”
Dora resolved the reviewer's query very quickly.
“Dora is very helpful and resolved mg query very quickly. I am impressed”
Sara responded quickly and provided the best solution.
“Support from Sara is great.”
Reviewer finds the app overpriced and many features unreliable.
“Customer support is non-existent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ClevGuard is a software company that develops parental-control and mobile monitoring tools intended for caregivers who want to monitor devices. Its offerings are commonly used to track device activity, location, screen time and to apply parental controls on mobile phones and tablets.