Reviews show eBooks.com frequently provides fast support, straightforward checkout and working EPUB downloads for many buyers. Several reviewers appreciate DRM-free filters and a wide selection. However, a minority report problems: forced or platform-specific readers, extra app steps to read files, site navigation difficulty when seeking help, and at least one billing dispute with poor phone reachability. If format flexibility or cross-device reading matters, confirm file format and test a download; contact support promptly if issues arise.
Examples from available reviews (Oct 2022 – Feb 2026).
Support was quick, friendly, and resolved the purchase issue.
“you can read your book in a short time!”
Downloaded epub successfully and it works on my PocketBook device.
“was able to download the book as epub and works great on my pocketbook”
Forced to use ebook reader and cannot access promised epub files.
“You can only read your book on the awful and unefficient ebook reader you 've been forced to use.”
Unauthorized £29.90 charge and poor phone support raised fraud concerns.
“They have taken £29.90 out my bank account for something I didn’t purchase.”
Reviewers commonly report quick, friendly and effective customer support that helps resolve download and access issues in a timely manner.
Several reviewers note good prices and selection, while a small number report billing problems or unexpected charges that affected value perception.
Many reviewers describe straightforward browsing, fast checkout and simple downloads; a minority report navigation friction, VPN or app complications.
Reviewers highlight EPUB availability, DRM-free filters and wide selection working well for common readers, though some encountered restrictive reader issues.
Most reviewers praise prompt, personable staff and clear troubleshooting instructions; at least one reviewer reported difficulty reaching support by phone.
Overall impressions are positive with successful purchases and readable downloads for many users, but some cite frustrating readers, transfer steps or billing issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Their collection is vast and suitable for buying textbooks.
“Their collection is vast.”
Payment and downloads worked easily on two devices.
“Easy payment and download on 2 devives, thank you!”
Searching for new book titles is easy.
“Ease of searching for new book titles”
Freedom to read online, use preferred reader, or read offline with Adobe Digital Editions.
“you have the freedom to read online, use your favorite book reader, or even read offline on your PC using Adobe Digital Editions.”
Large ebook selection and helpful support when problems occurred.
“A large choice of ebooks and very helpfull when I got a problem”
Excellent order experience and a good sale on a watched item.
“Excellent order experience.”
The purchase process was quite fast.
“Quite a fast process”
After-sales staff were friendly and purchasing process improved significantly.
“After sales service is great.”
Everything went smoothly during the purchase.
“All went smooth thanks”
Everything went smoothly and quickly.
“Everything went smoothly and quick.”
Good alternative to Amazon with easy downloads and reliable experience over five years.
“I like having an alternative to Amazon.”
Purchase process was very fast.
“Very fast purchase!”
Customer support researched and explained a formatting problem satisfactorily.
“I am very pleased by the customer support provided by ebooks.com”
Registration and purchase were excellent but font resizing often failed in app.
“many books that don’t respond to adjusting the font size within the app”
Easy purchase flow on mobile and offers greater value than Amazon.
“Easy purchase flow, even on a mobile device.”
App allows adjustable page size, saves reading position, and stores books.
“With the app I can adjust the size of the pages, so I can see the words more clearly.”
Provided an immediate refund after an accidental ebook purchase; service praised.
“eBooks provided me with an immediate refund.”
Quick checkout, fast access to purchases, and helpful support resolved invoice issue.
“quick access to purchased books, helpful&patient support”
Purchase was straightforward and the process was clean and simple.
“Bought the book, got the book, easy peasy.”
Pleased to support an alternative to Amazon.
“Happy to support an alternative to Amazon!”
Support was quick, friendly, and resolved the purchase issue.
“you can read your book in a short time!”
Company sells epubs and doesn't force use of their reader.
“doesn't make you stick to their epub reader.”
Buying was straightforward but site navigation made help hard to locate.
“The instructions for fixing the problem were very clear and worked”
Forced to use ebook reader and cannot access promised epub files.
“You can only read your book on the awful and unefficient ebook reader you 've been forced to use.”
Site doesn't lock you into one ecosystem and support resolved an issue.
“They went above and beyond to fix this issue.”
Staff were prompt, professional, and made an effort despite unresolved issue.
“Prompt, personable, professional staff.”
Good selection and prices, but had to disable VPN to download.
“Had to turn off my VPN to download but it’s thumbs up so far.”
Downloaded epub successfully and it works on my PocketBook device.
“was able to download the book as epub and works great on my pocketbook”
You can filter for DRM-free books and avoid installing Adobe software.
“I love it that you can filter for DRM free books.”
Browsing and buying on the site is simple.
“browsing and buying simple”
Purchase process was simple but overall experience only just fine.
“Wasn’t great, it was just fine.”
Checkout and download process was easy and quick.
“Easy and quick!”
Very good experience with extensive reading choices.
“Very good experience with a lot of choice for reading.”
Website navigation and search are quick and easy.
“Easy to navigate website.”
Checkout was fast with clear instructions and good prices.
“Fast checkout, no problems, good prices, nice instructions”
Required external apps and complicated transfers made library management inefficient.
“The interface and overall user experience are very frustrating.”
I was able to purchase and read my books successfully.
“Great, I was able to buy and read my books!”
Excellent selection, good prices, and prefers not to support Amazon.
“Excellent selection and good prices.”
Ordering was easy and the service was efficient.
“Easy to order and efficient”
Unauthorized £29.90 charge and poor phone support raised fraud concerns.
“They have taken £29.90 out my bank account for something I didn’t purchase.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
eBooks.com is an online retailer of digital books that sells downloadable e-books in common formats (for example EPUB and PDF) to individual customers and institutions. The site offers browsing, purchasing and download workflows, a web-based reader, and customer support resources. People researching eBooks.com often look for format options (DRM-free EPUBs), payment methods, and how easily purchases work across devices.