Reviews show a clear pattern: many customers report helpful, named representatives and timely claim resolutions, while a notable minority describe billing, cancellation and refund problems. Multiple reviewers single out specific staff members for positive assistance; several negative reports focus on repeated cancellation failures, delayed refunds and a $75 cancellation charge. If you consider a plan, document payments and confirmation numbers, ask upfront about cancellation fees and refund timing, and request written confirmation for any policy changes. These steps reflect common review themes and can help address the issues other customers reported.
Examples from available reviews (Mar 2025 – Feb 2026).
Policy was cancelled despite payments posted, refunds were delayed and reduced.
“it was cancelled several times by EB for nonpayment of premium.”
No follow-up on claim, slow inspections, and unexpected cancellation fee charged.
“they never contacted me regarding a claim being filed”
Car was towed and returned within the same week after claim.
“I was back in my car in no time.”
Four representatives answered promptly and handled questions and a partial refund.
“I spoke to 4 individuals (with no hold times) and got all my questions handled Appropriately.”
Most reviewers praise named representatives for timely, helpful assistance and quick issue resolution; a minority report unresolved billing or cancellation handling problems.
Reports split: some customers note refunds or savings on contracts, while several detail unexpected charges, shorted refunds and a $75 cancellation fee.
Some reviews describe smooth, no‑hold calls and fast repairs; others report repeated cancellation attempts, longer-than-promised waits and frustrating claim processes.
Few reviews address product fulfillment directly; one customer confirmed repair bills were paid by the company after work was completed.
Many reviewers note courteous, professional representatives and clear interactions; a subset report missed follow-ups, confusing cancellation notices and contradictory coverage messages.
Majority of reviewers describe positive outcomes and helpful staff; a smaller group reports billing disputes, cancellation difficulties and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · consumeraffairs.com (10) · Quotes shortened · As of: February 2026
Reviewer experienced transfers, long holds, and decided to cancel their enrollment.
“I got stuck on hold for a period of time, JUST LIKE CLOCKWORK”
Reviewer experienced transfers, long holds, and decided to cancel their enrollment.
“I got stuck on hold for a period of time, JUST LIKE CLOCKWORK”
Reviewer highly recommends Everything Breaks to save repair money and time.
“EVERYTHING BREAKS IS ONE OF THE BEST WARRANTY COMPANIES I HAVE EVER HAD.”
Reviewer highly recommends Everything Breaks to save repair money and time.
“EVERYTHING BREAKS IS ONE OF THE BEST WARRANTY COMPANIES I HAVE EVER HAD.”
Reviewer alleges the company misrepresented coverage and cannot be reached.
“This company are rip off artist.”
Reviewer alleges the company misrepresented coverage and cannot be reached.
“This company are rip off artist.”
Miss Shakira was helpful, empathetic, and went above and beyond assisting the reviewer.
“Miss shakira. Was very helpful in trying to find the coverage I need.”
Miss Shakira was helpful, empathetic, and went above and beyond assisting the reviewer.
“Miss shakira. Was very helpful in trying to find the coverage I need.”
Crystal professionally handled my questions and upgraded my coverage.
“Crystal is just the Best!!”
Brandon explained everything clearly and provided great customer service.
“I talked to Brandon today on the phone & he explained everything to me well & broke everything down to me & had very great customer service!”
Brandon explained everything clearly and provided great customer service.
“I talked to Brandon today on the phone & he explained everything to me well & broke everything down to me & had very great customer service!”
Brandon assisted the reviewer with canceling a policy and was helpful.
“Brandon did such a great job helping me get through the process. Really nice and overall helpful. 10/10”
Brandon assisted the reviewer with canceling a policy and was helpful.
“Brandon did such a great job helping me get through the process. Really nice and overall helpful. 10/10”
Charles scheduled the reviewer's appointment professionally, patient and knowledgeable.
“Charles @ 6203 did a 5 star job at getting my appointment squared away. Patient...attentive and knowledgeable about the entire situation regarding me getting my transmission fluid appointment set up! Thanx for such a professional job!”
Charles scheduled the reviewer's appointment professionally, patient and knowledgeable.
“Charles @ 6203 did a 5 star job at getting my appointment squared away. Patient...attentive and knowledgeable about the entire situation regarding me getting my transmission fluid appointment set up! Thanx for such a professional job!”
She was courteous, knowledgeable, and showed care for clients.
“She was very courteous, knowledgeable and understanding”
Marco helped with everything and provided special attention.
“Marco me ayudo con todo”
Representative was patient, informative, and pleasant to talk to.
“Was a pleasure to talk to.”
Reviewer calls the company unprofessional and warns it is a scam.
“They will scam you be careful, they're a BOGUS COMPANY!!!!”
Claims processing was slow, the car waited two weeks, and out-of-pocket costs occurred.
“This was the worst process ever.”
Claims processing was slow, the car waited two weeks, and out-of-pocket costs occurred.
“This was the worst process ever.”
Crystal upgraded my coverage and helped find plans that fit my budget.
“Excellent Coverage made it fit my budget.”
Marcos was helpful, patient, and professional and answered questions clearly.
“Marcos was extremely helpful, patient, and professional throughout the entire process. He took the time to explain everything clearly and made sure my questions were answered. I truly appreciated his support and customer service. Thank you, Marcos!”
Marcos was helpful, patient, and professional and answered questions clearly.
“Marcos was extremely helpful, patient, and professional throughout the entire process. He took the time to explain everything clearly and made sure my questions were answered. I truly appreciated his support and customer service. Thank you, Marcos!”
Representative was extremely helpful, patient, and professional during the process.
“extremely helpful, patient, and professional throughout the entire process.”
Representative provided top-notch service and assisted with all my issues.
“Top notch service.”
Representative handled the call well and provided great customer service.
“Great customer service from her”
Agent persuaded me to keep my policy by offering a lower price.
“She understood my situation and offered me a price I could possibly pay given future problems.”
Marco handled the reviewer's concerns swiftly and professionally.
“Marco was very kind, professional, and precise. Handled all my concerns swiftly”
Marco handled the reviewer's concerns swiftly and professionally.
“Marco was very kind, professional, and precise. Handled all my concerns swiftly”
I canceled within the 60-day period but haven't received my refund.
“but keep getting the run around on my initial refund.”
Marco went the extra mile and satisfied the reviewer's needs.
“Marco did a very good job on going the extra mile to take care of my needs and what I needed assistance with, overall I’m more than happy with my services today.”
Agent Marco went the extra mile and resolved my needs satisfactorily.
“Marco did a very good job on going the extra mile”
Marco answered questions and explained company coverage and financial options.
“Marco answered all questions and helped me understand in detail how the company works. He also provided me with better financial options and ideas on what is covered in servicing my Vehicle.”
Marco clearly explained company policies and provided helpful financial options.
“Marco answered all questions and helped me understand in detail how the company works.”
Reviewer reported good service from representative Marco.
“Good servoce by rep Marco”
Representative Marco provided good service.
“Good servoce by rep Marco”
Marco was very helpful with the reviewer's situation.
“Marco was very helpful with my situation.”
Marco was very helpful addressing my situation.
“Marco was very helpful with my situation.”
Reviewer criticizes poor communication, follow-through, and unhelpful management.
“Communication is terrible, follow-through is nonexistent, and customer service is outright horrible.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Everything Breaks is a U.S.-focused vehicle protection and extended warranty administrator that handles claims, repair reimbursements and plan cancellations. Consumers commonly search for information about claims handling, refunds, cancellation fees and customer-service responsiveness when researching this company.