Reviews show a clear pattern: many customers report helpful, named representatives and timely claim resolutions, while a notable minority describe billing, cancellation and refund problems. Multiple reviewers single out specific staff members for positive assistance; several negative reports focus on repeated cancellation failures, delayed refunds and a $75 cancellation charge. If you consider a plan, document payments and confirmation numbers, ask upfront about cancellation fees and refund timing, and request written confirmation for any policy changes. These steps reflect common review themes and can help address the issues other customers reported.
Examples from available reviews (Mar 2025 – Feb 2026).
Policy was cancelled despite payments posted, refunds were delayed and reduced.
“it was cancelled several times by EB for nonpayment of premium.”
No follow-up on claim, slow inspections, and unexpected cancellation fee charged.
“they never contacted me regarding a claim being filed”
Car was towed and returned within the same week after claim.
“I was back in my car in no time.”
Four representatives answered promptly and handled questions and a partial refund.
“I spoke to 4 individuals (with no hold times) and got all my questions handled Appropriately.”
Most reviewers praise named representatives for timely, helpful assistance and quick issue resolution; a minority report unresolved billing or cancellation handling problems.
Reports split: some customers note refunds or savings on contracts, while several detail unexpected charges, shorted refunds and a $75 cancellation fee.
Some reviews describe smooth, no‑hold calls and fast repairs; others report repeated cancellation attempts, longer-than-promised waits and frustrating claim processes.
Few reviews address product fulfillment directly; one customer confirmed repair bills were paid by the company after work was completed.
Many reviewers note courteous, professional representatives and clear interactions; a subset report missed follow-ups, confusing cancellation notices and contradictory coverage messages.
Majority of reviewers describe positive outcomes and helpful staff; a smaller group reports billing disputes, cancellation difficulties and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · consumeraffairs.com (10) · Quotes shortened · As of: February 2026
Customer reports poor communication, lack of follow-through, and unhelpful management.
“Communication is terrible, follow-through is nonexistent”
Marco helped the reviewer with their account and was great.
“Marco was great helping me out with my account”
Marco helped me with my account and was great.
“Marco was great helping me out with my account”
Brandon was helpful and polite assisting the reviewer.
“Brandon was very helpful and polite in helping me out!”
Brandon was helpful and polite while assisting me.
“Brandon was very helpful and polite in helping me out!”
Marco solved the reviewer's policy issue and was great.
“Marco 6190 Marco was great today solving my issue with my policy!”
Marco solved my policy issue and was great today.
“Marco 6190 Marco was great today solving my issue with my policy!”
Marco was knowledgeable according to the reviewer.
“Marco was very knowledgeable”
Marco was very knowledgeable and helpful.
“Marco was very knowledgeable”
Rod Hicks provided fast, respectful, and consistently helpful service.
“Gets the job done in a fast , respectful and consistent manner.”
Rod Hicks provided fast, respectful, and consistent service.
“Gets the job done in a fast , respectful and consistent manner.”
Claims processing was slow and left the customer stranded and unpaid.
“This extreme delay is unacceptable.”
Company denied legitimate repairs citing unclear facility requirements.
“The company’s refusal to cover repairs seems like an unfair and deceptive practice”
Customer experienced runaround on a transmission repair and couldn't reach support to cancel.
“I called numerous times to cancel, and I can't get through.”
Customer says maintenance proof requirement wasn't disclosed and feels scammed.
“I WAS NEVER INFORMED.”
Miguel helped the reviewer when they needed assistance.
“Miguel he helped me when I needed it”
Magial was very helpful resolving the reviewer's problem.
“Magial, was very helpful in dealing with my problem today . He is a great asset to your company.”
Marco quickly resolved the reviewer's issues and was very helpful.
“Marco was very kind and helpful and solved all of my issues very quickly!”
Robert 6158 helped the reviewer with their matter.
“Robert 6158 was very helpful with this matter.”
Policy was cancelled despite payments posted, refunds were delayed and reduced.
“it was cancelled several times by EB for nonpayment of premium.”
Marco provided friendly, helpful assistance and left the reviewer happy.
“he was very friendly I'm very happy”
Miguel assisted the reviewer and provided helpful car-finding information.
“Miguel attended me very well and gave some really good info on finding some good cars as well”
Darlene helped cancel the reviewer's subscriptions and was great.
“Darlene was great and helped me get my subscriptions cancelled . Thanks Darlene”
Darlene helped the reviewer keep coverage during a financial emergency.
“she was able to assist me so that I could still keep my coverage”
Multiple cancellation requests were not processed and billing continued.
“I cancelled the policy 3 times in 90 days and it didn't get done”
Darlene was great and well-spoken in assisting the reviewer.
“Darlene was great and well spoken”
Debra helped the reviewer save money on their 2017 RAV4 contract.
“Debra was kind and courteous about helping me to save money on my contract on my 2017 RAV4. Thank God for everything breaks. Keep up the great work thanks”
Roberto provided significant help to the reviewer.
“Roberto help me a lot”
Representative Robert was patient, informative, and helped with claim questions.
“The representative Robert was very helpful in providing me information about my claim”
Car was towed and returned within the same week after claim.
“I was back in my car in no time.”
Four representatives answered promptly and handled questions and a partial refund.
“I spoke to 4 individuals (with no hold times) and got all my questions handled Appropriately.”
No follow-up on claim, slow inspections, and unexpected cancellation fee charged.
“they never contacted me regarding a claim being filed”
Inquiry was handled professionally and courteously to the reviewer's satisfaction.
“My inquiry was handled professionally with ultimate courtesy and professionalism to my satisfaction.”
Abraham helped the reviewer avoid losing coverage during a financial issue.
“Thank you Abraham!”
Everything Breaks paid the mechanic's shop for the vehicle repairs after work.
“After my repairs were made to my vehicle, everything breaks paid the mechanics shop for their work that they did.”
Company refused cancellation, charged fees, and staff behaved rudely.
“they charged my CC even though I said NO.”
Customer alleges misleading contract information and disputes mechanic charges.
“I was lied to about contract”
Repair facility still waiting seven months for payment and warns others.
“Still waiting to be paid 7 months later.”
Customer reports unauthorized monthly deductions despite canceling and lost money.
“They stole my money last month and again this month.”
Dealer reports no response on a month-old claim and no callbacks.
“call everyday with no response or call backs”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Everything Breaks is a U.S.-focused vehicle protection and extended warranty administrator that handles claims, repair reimbursements and plan cancellations. Consumers commonly search for information about claims handling, refunds, cancellation fees and customer-service responsiveness when researching this company.