Reviews for FORWARD show a consistent pattern: many customers praise fast shipping, careful packaging and helpful customer support (calls and live chat). Several reviewers specifically mention shoes and belts arriving quickly and in good condition. A minority of reviews describe product issues (defects, tampering) or unresolved refund/tracking questions, indicating occasional quality or process problems. If you shop here, consider confirming return and refund procedures and checking tracking after purchase to address any issues promptly.
Examples from available reviews (Dec 2021 – Feb 2026).
Product arrived quickly and was excellent quality with top-notch service.
“The items always arrive quickly and are of excellent quality.”
Item arrived used, half empty, and appeared tampered with.
“My item came to me half empty and was used.”
Live chat staff were kind, helpful, professional, and smart.
“All the FWRD staff I talked to via live chat were kind, helpful, professional and smart.”
Shipping was very fast and item was well wrapped.
“Very fast shipping and wrapped well.”
Several reviewers praised customer support (calls and live chat) as helpful and professional; positive signal comes from a small set of mentions.
Few reviewers commented on price; where mentioned, shoppers noted strong selection and perceived good prices compared with expectations.
Most comments highlight fast shipping, careful packaging and simple returns; a minority reported tracking updates or delivery delays as issues.
Many reviewers said items arrived in good condition and matched expectations; a smaller number reported defects, tampering, or items not as expected.
Multiple reviewers described clear, responsive interactions (live chat, calls, return labels); a few noted problems with tracking updates or pending refunds.
Overall impressions are largely positive: customers cite quick delivery, good packaging and helpful service, though some experienced product or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Process was easy and staff were super friendly.
“The ease of process and super friendliness of staff.”
So far it has been a great experience and would recommend.
“would recommend your service.”
Reviewer praised the company's customer service as wonderful.
“Wonderful customer service”
Raymond and staff were outstanding, but reviewer had portal login trouble.
“Raymond has been great”
Knowledgeable, efficient service made working with Vincent a pleasant experience.
“knowledgeable and efficient service”
Service was amazing and professional in answering questions.
“Service was amazing”
Said great job and gave thanks.
“Great job Thanks”
Reviewer described the experience as great and very positive.
“Great very positive”
Staff were described as friendly and helpful.
“Friendly and helpful”
Reviewer described the company as trustworthy.
“They are trustworthy”
Company does not return calls and it's hard to get help.
“no one calls back when there is issue. hard to get any help”
The process was very straightforward and easy to follow.
“Very straight forward and process”
Staff were professional and always available to answer questions.
“They are so professional all the time”
Process was easy and customer service ensured needs were met.
“the process was easy, and the customer service was excellent.”
Process was simple and easy with helpful support throughout.
“Simple easy process a lot of help along the way”
Reviewer received fast and honest suggestions from the company.
“Fast and honest suggestions”
Staff, including Savannah and Katrina, explained the process and helped.
“Savannah and Katrina went the extra mile to explain the process”
Had a wonderful experience with Forward Funding.
“I have have had a wonderful experience with Forward Funding.”
They helped and continue to check progress; customer service praised.
“Customer service is great.”
Communication was friendly and pressure-free with helpful offers.
“Communication is very friendly and never any pressure.”
First-time use provided quick, helpful setup and deposited funds.
“helpful and quick and easy getting everything setup”
The program provided peace of mind and helped manage expenses.
“give me peace of mind”
There is no portal to easily draw money when needed.
“No portal system to easily draw money when needed.”
Choosing Forward Funding was a great choice with superb customer service.
“Customer service has been superb.”
Mike provided great service and support.
“Mike made it great”
Customer service contacted about questions and the process was enjoyable.
“Great customer service and awesome in contacting me”
Reviewer had a great experience.
“Great experience”
Funding was non-judgmental and efficiently provided.
“Non Judgemental, Efficient Business Funding”
Consistently provided excellent customer service and timely support.
“they consistently provide excellent customer service and fair deals.”
Reviewer called the company loan sharks.
“You folks are loan sharks”
Second loan was a great experience with Forward Financing.
“it was a great experience”
Reviewer reported a great experience.
“Great experience!”
Pre-order lost in transit and refund issued in wrong currency.
“refund was issued in USD without prior consultation.”
Excellent selection, fast shipping, and superb customer service resolved issues.
“Customer Service is Superb (rare these days).”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FORWARD (often styled FWRD) is an online fashion retailer selling clothing, shoes and accessories. The site lists brand-name and designer items, offers order placement, shipping and return options, and maintains customer support channels such as live chat and phone for shoppers seeking assistance.